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Questions and Answers
Why are metrics important?
Keeps daily activities on track with strategy, goals are motivating, benchmarks help with trend analysis, employee engagement
What are Critical Success Factors (CSF) related to?
Strategy
How many Critical Success Factors (CSF) are recommended in an organization?
5-8 maximum
What is the process of creating measures for CSFs?
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Study Notes
Lab Management and Quality Control: Staff Development and Measures for Success
- Importance of setting goals for future lab achievements, including motivating employees with targets.
Why Metrics are Important
- Keep daily activities on track with strategy
- Goals are motivating
- Benchmarks help with trend analysis
- Employee engagement is improved
Human Behaviour and Balanced Strategic Matrices
- The process of creating matrices helps in creating measures for success
- Identification of known critical success factors is crucial
Critical Success Factors (CSF)
- 'Need to haves' in the organization that are related to strategy
- Easy to understand and agreed upon by the team
- Limited to 5-8 maximum
Creating Measures
- Find commonalities between CSF
- Find a way to measure CSF
- Measure with a range for effective monitoring
Monitoring
- Implementation of measures is key
- Reporting on measures is essential
- Abandonment of measures can lead to failure
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Description
This quiz is based on Lecture 5 of the Lab Management and Quality Control course, covering staff development, delegation of authority, and measures for success in a laboratory setting.
