Kwalu Accounting Terms and Order Info

What is the fee for paying with a credit card?

2.5% of the entire order

Can customers get management to waive the credit card fee?

No

Which credit card types are accepted for payment?

Visa or MasterCard only

When is the order invoiced?

Once the order ships Signup and view all the answers

What must be satisfied before an order can be released for a new customer

Credit Application, Deposit, and Tax Exemption Form Signup and view all the answers

What are some general information required on the Purchase Order?

All of the above Signup and view all the answers

What is required if a third party shipment is elected on a Purchase Order?

A signed waiver is required Signup and view all the answers

How can customers submit their Purchase Orders to Kwalu's fax line?

Both a and b Signup and view all the answers

Where is C&J Logistics located?

Brownsville, Texas Signup and view all the answers

What does 'Do Not Ship Early' mean for an order?

The order will ship by the date requested, but not before Signup and view all the answers

What is the lead time for orders from the receipt of fabric?

6-8 weeks Signup and view all the answers

How is a warranty order identified in the sales order number?

It starts with the letter 'R' Signup and view all the answers

What are the normal terms/requirement for the balance due?

Terms are, net 30 days, from invoice date Signup and view all the answers

If a customer is tax exempt, what type of documentation must they provide?

Tax Exemption Form or Resale Certificate Signup and view all the answers

Can a customer cancel an order, and if so, under what conditions?

Yes, before production starts with written consent Signup and view all the answers

What is a purchase order?

An external customer confirmation of order placement Signup and view all the answers

If Order Processing sends the Sales Order Confirmation (SOC) to the CSS, what should the CSS do?

Review the SOC and send it to the customer Signup and view all the answers

How long will it typically take for orders to pass through customs?

24 hours Signup and view all the answers

Where should a customer send their deposit?

Atlanta, GA Signup and view all the answers

What does ESD mean?

Estimated Ship Date Signup and view all the answers

Can the order complete ahead of the ESD?

Yes Signup and view all the answers

If an order gets produced as 'ship when ready' and completes ahead of schedule, what should you do?

Notify the customer to expect order in 7-10 business days Signup and view all the answers

What should you do if your customer wants to hold an order that is ready to ship?

Ask them if they are willing to pay a monthly cost for storage or extend. Signup and view all the answers

The order is ready to ship, but the customer is not ready. What should you do?

Identify the ship date the customer would prefer. Request the storage amount based on the date you provide (email Shipping Dept). Advise the customer of the storage amount and obtain their approval in writing. Their order will be invoiced and transferred to our brokerage facility in Brownsville Texas, until ready to ship onsite. Add an order change and send instruction to Order Processing. Send the revised SOC (Sales Order Confirmation) to the customer Signup and view all the answers

Do quote proposals expire? If so, what is the normal time frame? What are the exceptions?

Yes, in 30 days. The exception would be if we have extended it in writing. Signup and view all the answers

Kwalu Training | P2 Answers Each fabric supplier reserves the right to discontinue certain patterns and/or colors. For this reason, the Inside Sales specialist should always check fabric availability

True Signup and view all the answers

The customer would be responsible for minimum COM order quantities on fabrics, meaning that they would need to pay for the additional fabric as needed.

True Signup and view all the answers

Production will not commence, nor will special material be purchased, until receipt of the Customer’s signed purchase order.

True Signup and view all the answers

Kwalu Accounting Terms and Order Info

Questions and Answers

What is the fee for paying with a credit card?

Can customers get management to waive the credit card fee?

Which credit card types are accepted for payment?

When is the order invoiced?

What must be satisfied before an order can be released for a new customer

What are some general information required on the Purchase Order?

What is required if a third party shipment is elected on a Purchase Order?

How can customers submit their Purchase Orders to Kwalu's fax line?

Where is C&J Logistics located?

What does 'Do Not Ship Early' mean for an order?

What is the lead time for orders from the receipt of fabric?

How is a warranty order identified in the sales order number?

What are the normal terms/requirement for the balance due?

If a customer is tax exempt, what type of documentation must they provide?

Can a customer cancel an order, and if so, under what conditions?

What is a purchase order?

If Order Processing sends the Sales Order Confirmation (SOC) to the CSS, what should the CSS do?

How long will it typically take for orders to pass through customs?

Where should a customer send their deposit?

What does ESD mean?

Can the order complete ahead of the ESD?

If an order gets produced as 'ship when ready' and completes ahead of schedule, what should you do?

What should you do if your customer wants to hold an order that is ready to ship?

The order is ready to ship, but the customer is not ready. What should you do?

Do quote proposals expire? If so, what is the normal time frame? What are the exceptions?

Kwalu Training | P2 Answers Each fabric supplier reserves the right to discontinue certain patterns and/or colors. For this reason, the Inside Sales specialist should always check fabric availability

The customer would be responsible for minimum COM order quantities on fabrics, meaning that they would need to pay for the additional fabric as needed.

Production will not commence, nor will special material be purchased, until receipt of the Customer’s signed purchase order.

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