Podcast
Questions and Answers
What is the fee for paying with a credit card?
What is the fee for paying with a credit card?
- 2.5% of the entire order (correct)
- Credit card payments are not accepted
- No additional fee
- 5% of the entire order
Can customers get management to waive the credit card fee?
Can customers get management to waive the credit card fee?
- No (correct)
- Yes
- Only for certain credit card types
- It depends on the order amount
Which credit card types are accepted for payment?
Which credit card types are accepted for payment?
- Visa, MasterCard, or Discover only
- Visa or MasterCard only (correct)
- Visa or American Express only
- Visa, MasterCard, American Express, or Discover
When is the order invoiced?
When is the order invoiced?
What must be satisfied before an order can be released for a new customer
What must be satisfied before an order can be released for a new customer
What are some general information required on the Purchase Order?
What are some general information required on the Purchase Order?
What is required if a third party shipment is elected on a Purchase Order?
What is required if a third party shipment is elected on a Purchase Order?
How can customers submit their Purchase Orders to Kwalu's fax line?
How can customers submit their Purchase Orders to Kwalu's fax line?
Where is C&J Logistics located?
Where is C&J Logistics located?
What does 'Do Not Ship Early' mean for an order?
What does 'Do Not Ship Early' mean for an order?
What is the lead time for orders from the receipt of fabric?
What is the lead time for orders from the receipt of fabric?
How is a warranty order identified in the sales order number?
How is a warranty order identified in the sales order number?
What are the normal terms/requirement for the balance due?
What are the normal terms/requirement for the balance due?
If a customer is tax exempt, what type of documentation must they provide?
If a customer is tax exempt, what type of documentation must they provide?
Can a customer cancel an order, and if so, under what conditions?
Can a customer cancel an order, and if so, under what conditions?
What is a purchase order?
What is a purchase order?
If Order Processing sends the Sales Order Confirmation (SOC) to the CSS, what should the CSS do?
If Order Processing sends the Sales Order Confirmation (SOC) to the CSS, what should the CSS do?
How long will it typically take for orders to pass through customs?
How long will it typically take for orders to pass through customs?
Where should a customer send their deposit?
Where should a customer send their deposit?
What does ESD mean?
What does ESD mean?
Can the order complete ahead of the ESD?
Can the order complete ahead of the ESD?
If an order gets produced as 'ship when ready' and completes ahead of schedule, what should you do?
If an order gets produced as 'ship when ready' and completes ahead of schedule, what should you do?
What should you do if your customer wants to hold an order that is ready to ship?
What should you do if your customer wants to hold an order that is ready to ship?
The order is ready to ship, but the customer is not ready. What should you do?
The order is ready to ship, but the customer is not ready. What should you do?
Do quote proposals expire? If so, what is the normal time frame? What are the exceptions?
Do quote proposals expire? If so, what is the normal time frame? What are the exceptions?
Kwalu Training | P2
Answers
Each fabric supplier reserves the right to discontinue certain patterns and/or colors. For this reason, the Inside Sales specialist should always check fabric availability
Kwalu Training | P2 Answers Each fabric supplier reserves the right to discontinue certain patterns and/or colors. For this reason, the Inside Sales specialist should always check fabric availability
The customer would be responsible for minimum COM order quantities on fabrics, meaning that they would need to pay for the additional fabric as needed.
The customer would be responsible for minimum COM order quantities on fabrics, meaning that they would need to pay for the additional fabric as needed.
Production will not commence, nor will special material be purchased, until receipt of the Customer’s signed purchase order.
Production will not commence, nor will special material be purchased, until receipt of the Customer’s signed purchase order.
