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Questions and Answers
What is the primary focus of the Daily Activity section in Sambal Bakar Indonesia?
How often is the DSR board updated according to the points highlighted?
Which of the following is NOT included in the daily mapping schedule updates?
What does the KPI in Sambal Bakar Indonesia represent?
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What is the correct frequency for updating the shift reports mentioned?
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Which document is essential for tracking daily sales targets?
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What needs to be filled in the DSR board during the first shift update?
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Which tool is mentioned for tracking oil movement?
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The updating of the MTD achieve is based on what information?
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What must all employees at the outlet understand according to the DSR guidelines?
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Study Notes
KPI
- There are 12 key performance indicators (KPIs) for Outlet Managers and Assistant Outlet Managers
- The KPIs are focused on outlet performance
- The KPI list includes:
- Daily Sales Target
- Average Transaction Value (ATV)
- Average Check (AC)
- Customer Acquisition Cost (CAC)
- Conversion Rate
- Customer Retention Rate
- Gross Profit Margin
- Labour Cost
- Food Cost
- Sales per Employee
- Employee Turnover
- Overall Outlet Rating
DSR & DMS
- Outlet Managers and Assistant Outlet Managers are required to complete daily sales reports (DSR) and daily mapping schedules (DMS)
- The DSR must be updated three times per day:
- During morning briefing
- During shift changes
- At the end of each shift
- The DSR includes:
- Date and Day
- Daily Sales Target
- Net Sales
- Average Purchase Cost (APC)
- Month-to-Date (MTD) Achievement
- Forecast MTD
- Target MTD
- To-Go Target
- The DMS helps organise daily tasks and schedule
Daily Inventory
- Outlet Managers and Assistant Outlet Managers are responsible for managing and tracking daily inventory
- Inventory Variance Reports must be completed each day
- The Inventory reports are used to track stock movement and any variances
Daily Activity
- Outlet Managers and Assistant Outlet Managers must update daily activity reports using the Nimbly platform
- The daily activity report includes:
- Opening and closing procedures
- Staff management and training
- Customer service and complaints
- Kitchen and food preparation updates
- Inventory and ordering
- Hygiene and sanitation procedures
- Operational updates
- Marketing and promotional activities
- Overall outlet performance and feedback
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Description
This quiz covers the essential Key Performance Indicators (KPIs) required for Outlet Managers and Assistant Outlet Managers, focusing on performance metrics like daily sales targets and customer acquisition costs. Additionally, it includes the processes for completing daily sales reports (DSR) and daily mapping schedules (DMS). Test your knowledge on how these metrics and reports impact outlet performance.
