Knowledge Mapping

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Questions and Answers

What is the primary purpose of a Competency/Learning Needs Map?

To articulate learning or competency needs associated with a business process or job role (correct)

To facilitate the transfer of knowledge from subject matter experts

To identify areas of expertise within a business unit

To surface areas where critical knowledge may be at risk

What is a major benefit of knowledge mapping in an organization?

Increasing employee power and importance

Bringinging stakeholders together to think critically about the knowledge involved in their work (correct)

Reducing the need for cross-functional collaboration

Encouraging knowledge hoarding among employees

What is a potential barrier to knowledge sharing in an organization?

Inadequate information validation processes

The 'knowledge is power' syndrome (correct)

Insufficient goal-oriented planning

Lack of cross-functional knowledge maps

What is the primary purpose of a Technical/Functional Knowledge Map?

To help an organization understand its strengths and gaps within specific technical or functional knowledge domains Signup and view all the answers

What is a key strategy for overcoming knowledge hoarding in an organization?

Facilitating the transfer of knowledge from subject matter experts Signup and view all the answers

What is a key benefit of cross-functional knowledge maps in an organization?

Identifying opportunities to create value by connecting people Signup and view all the answers

What is a key goal of knowledge mapping in an organization?

To identify areas where critical knowledge may be at risk Signup and view all the answers

What is the primary purpose of an Expertise Tacit Map?

To identify specific experts and their areas of expertise Signup and view all the answers

What is a key benefit of knowledge mapping in an organizational setting?

To facilitate cross-functional collaboration and error reduction Signup and view all the answers

Why is it essential to have the right team members on a knowledge mapping team?

To ensure that the team members have a good understanding of business processes and strategic goals Signup and view all the answers

What is a common barrier to successful knowledge mapping?

Not having the right team members or missing important steps Signup and view all the answers

What is the true value of knowledge mapping?

In leveraging the maps to pinpoint gaps and implement knowledge management tools Signup and view all the answers

Why is it essential to review knowledge maps regularly?

To identify changes in business processes and update the maps accordingly Signup and view all the answers

What can a skilled facilitator help participants do in the knowledge mapping process?

Determine what information and expertise should be included on the map Signup and view all the answers

What is a major obstacle to effective Knowledge Mapping in an organization?

The team doing the mapping not understanding the knowledge flow process Signup and view all the answers

Why is it essential to have a plan to collect, validate, store, and reuse knowledge?

To ensure knowledge retention and reuse Signup and view all the answers

What is a common characteristic of organizations that struggle with knowledge retention?

Their business units and functions work independently Signup and view all the answers

What is a key benefit of creating a knowledge map?

To improve the efficiency of business processes Signup and view all the answers

What is a common hurdle that can be overcome with effective planning and articulation of the 'why' behind knowledge mapping?

The failure to understand the end goal Signup and view all the answers

What is a characteristic of an organization that effectively overcomes knowledge hoarding?

People who create knowledge are able to easily collect and store it Signup and view all the answers

What is essential for maintaining the validity of expertise or content in an organization?

Commonly accepted and widely used validation processes Signup and view all the answers

What is a key factor in improving knowledge retention and reuse in an organization?

The constant updating and validating of knowledge Signup and view all the answers

Study Notes