Podcast
Questions and Answers
What is the primary purpose of a knowledge map?
What is the primary purpose of a knowledge map?
- To create a visual representation of an organization's business processes
- To classify an organization's critical knowledge resources
- To understand how knowledge moves through the organization (correct)
- To identify weak links in the flow of knowledge
What does process mapping help ensure when creating a knowledge map?
What does process mapping help ensure when creating a knowledge map?
- That all functional areas are involved in the knowledge mapping process
- That the knowledge links to the way people work (correct)
- That the knowledge map is created quickly and efficiently
- That the organization is focusing on the most critical knowledge areas
What is the benefit of creating a knowledge map?
What is the benefit of creating a knowledge map?
- It classifies all knowledge resources in an organization
- It reveals areas that are not at risk
- It is a required step in process mapping
- It identifies weak links and bottlenecks in the flow of knowledge (correct)
What is the first step in creating a process map?
What is the first step in creating a process map?
What is depicted in Figure 1?
What is depicted in Figure 1?
Why is process mapping a useful precedent activity for knowledge mapping?
Why is process mapping a useful precedent activity for knowledge mapping?
What is the result of creating a knowledge map?
What is the result of creating a knowledge map?
What can teams do after identifying improvement opportunities through knowledge mapping?
What can teams do after identifying improvement opportunities through knowledge mapping?
What is the primary focus of Step 2 in the process mapping process?
What is the primary focus of Step 2 in the process mapping process?
What is the main purpose of overlaying knowledge maps on top of process maps?
What is the main purpose of overlaying knowledge maps on top of process maps?
What is the goal of knowledge mapping?
What is the goal of knowledge mapping?
What is the name of the largest in scope knowledge map, used to gauge the level of knowledge or expertise an organization has to meet its strategic goals?
What is the name of the largest in scope knowledge map, used to gauge the level of knowledge or expertise an organization has to meet its strategic goals?
What is the primary purpose of Step 3 in the process mapping process?
What is the primary purpose of Step 3 in the process mapping process?
What is the purpose of creating different types of knowledge maps?
What is the purpose of creating different types of knowledge maps?
What is the primary purpose of APQC's recommended seven types of knowledge maps?
What is the primary purpose of APQC's recommended seven types of knowledge maps?
What is the purpose of sequencing the steps in the process mapping process?
What is the purpose of sequencing the steps in the process mapping process?
Study Notes
Knowledge Mapping
- A knowledge map is a visual representation of an organization's knowledge resources, providing a snapshot of critical knowledge, its location, and flow within the organization.
Benefits of Knowledge Mapping
- Helps identify weak links and bottlenecks in knowledge flow
- Reveals areas at risk due to lack of knowledge
- Enables targeted adjustments to ensure right knowledge reaches the right people at the right time
Process Mapping
- A useful precedent activity for knowledge mapping, ensuring knowledge links to the way people work
- Provides a classification system for mapped knowledge
- Involves identifying a small team with deep knowledge of the process, labeling functions, identifying steps, and sequencing them
Linking Process Maps to Knowledge Maps
- Process mapping often unveils key knowledge areas to focus on when creating a knowledge map
- Knowledge maps are overlaid on top of process maps to identify knowledge gaps and barriers in knowledge flow
Creating and Using Knowledge Maps
- Involves understanding what knowledge is required to get work done, who has it, and when and where it's needed
- Can be used to identify knowledge gaps and barriers in knowledge flow
- Different types of knowledge maps can be used depending on the goal of the exercise
Categories of Maps
- APQC recommends seven types of maps, grouped into three categories: enterprise, cross-functional, and process- or role-based
- Examples of maps include Strategic Overview Map, Expertise Overview Map, and others (Figure 2)
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Description
Introduction to knowledge mapping, a visual representation of an organization's knowledge resources, helping to understand critical knowledge, its location, and flow.
