48 Questions
What is one of the ways organizations acquire knowledge?
Building corporate repositories of documents and best practices
What is required to maximize the return on investment in knowledge management projects?
Supportive values, structures, and behavior patterns
What type of knowledge acquisition involves discovering patterns in corporate data via machine learning?
Acquiring knowledge by discovering patterns in corporate data via machine learning
What is one of the ways organizations extend their knowledge management efforts?
Including unstructured documents such as email in corporate repositories
What do AI models provide to aid in surgical decision-making?
Total tumor volume and 3D representations of tumors
In which areas are robotics widely used?
Bomb detection, manufacturing, and medical procedures
What do intelligent agents do?
Carry out specific tasks without direct human intervention
What do enterprise content management systems facilitate?
Tagging and classifying knowledge objects for easy retrieval
What do digital asset management systems help classify, store, and distribute?
Digital objects, such as brand images
What do contemporary enterprise content management systems have capabilities for?
Locating experts within a firm and tapping into their knowledge
What do social networking and social business tools enable users to do?
Bookmark web pages, tag them with keywords, and share them with others
What do learning management systems provide tools for?
The management, delivery, tracking, and assessment of various types of employee learning and training
What are MOOCs?
Massive open online courses
What is the driving force behind the rapid evolution of AI?
Development of Big Data databases
What has been a significant achievement in AI progress mentioned in the text?
Image recognition error rates dropping to less than 3%
Which type of AI involves systems processing the development database and reporting patterns found?
Unsupervised learning
What is a neural network composed of, according to the text?
Interconnected units called neurons
What did researchers achieve with a neural network system of 1,000 machines and 16,000 core processors?
16% accuracy rate in recognizing faces and objects
What does the text suggest about the current capabilities of machine learning systems compared to a one-year-old human baby?
Far from the efficiency of a one-year-old human baby
How many neurons does the human brain have, according to the text?
86 billion neurons
In which situations is machine learning applicable, as per the text?
Limited situations with large databases
What is the primary capability of neural networks, according to the text?
Data transfer within the system
What has contributed to the transformation of various industries and job roles, as mentioned in the text?
AI systems performing tasks impossible for humans
What has driven the evolution of AI, according to the text?
Cost reduction in computer processing
What has contributed to the refinement of algorithms in AI, as per the text?
Research centers
What does business analytics use to track sales, inventory, and other vital areas?
Data from transaction processing systems and external sources
What are artificial neurons?
Software programs and mathematical models that mimic the input and output functions of biological neurons in the human brain
What is the purpose of the Learning Rule in artificial neurons?
To control the strength of connections among artificial neurons to produce desired outputs
What is the primary function of knowledge storage in organizations?
Creating databases and document management systems to store documents, patterns, and expert rules
What is the primary function of neural networks?
To find patterns and relationships in large datasets that are too complex for human analysis
How can management support the development of knowledge storage systems?
Encourage employees to update and store documents properly
What are genetic algorithms primarily used for?
Solving dynamic and complex problems with hundreds or thousands of variables
What methods are used for knowledge dissemination in organizations?
Portals, email, instant messaging, and other collaboration tools
What is the main application of Natural Language Processing (NLP)?
Enabling computers to understand and analyze human language, even with its ambiguity and complexity
What helps employees focus on important information and knowledge in organizations?
Training programs, informal networks, and supportive culture
What do Computer Vision Systems emulate?
The human visual system and extract information from real-world images
What must organizational knowledge become to add business value?
A systematic part of management decision making
What is the level of accuracy of Facebook's DeepFace in recognizing faces?
Nearly as accurate as the human brain
What does management support regarding the incorporation of new knowledge into business processes?
Incorporation of new knowledge into business processes and key application systems
How is computer vision technology used at Amsterdam University Medical Center (AUMC) to increase the speed and accuracy of chemotherapy response assessments?
By using SAS Visual Data Mining and Machine Learning tools
What can managers develop to acquire knowledge in organizations?
New organizational roles, chief knowledge officer executive positions, and communities of practice
What is the primary function of AUMC's computer vision technology for automatic segmentation?
Helping doctors quickly identify changes in the shape and size of tumors and note their color
What are communities of practice in organizations?
Informal social networks of professionals who share work-related activities and interests
In addition to health care, where else are computer vision systems used?
Autonomous vehicles, industrial machine vision systems, military applications, and robotic tools
How many major types of knowledge management systems are mentioned in the text?
Three: enterprise-wide, knowledge work, and 'intelligent' techniques
What are the important AI techniques used in various applications, including speech recognition technology in contact centers and autonomous vehicles?
Robotics, natural language processing, and computer vision systems
What do enterprise-wide knowledge management systems do?
Collect, store, distribute, and apply digital content and knowledge
What is the primary function of knowledge work systems?
Assist engineers and scientists in the discovery of new knowledge and cover a broader range of activities
Study Notes
Managing Knowledge in Organizations
- Business analytics use data from transaction processing systems and external sources to track sales, inventory, and other vital areas.
- Knowledge storage involves creating databases and document management systems to store documents, patterns, and expert rules.
- Management needs to support the development of knowledge storage systems and encourage employees to update and store documents properly.
- Knowledge dissemination uses portals, email, instant messaging, and other collaboration tools for sharing information and knowledge.
- Training programs, informal networks, and supportive culture help employees focus on important information and knowledge.
- Organizational knowledge must become a systematic part of management decision making to add business value.
- Management supports the incorporation of new knowledge into business processes and key application systems.
- Managers can develop new organizational roles, chief knowledge officer executive positions, and communities of practice to acquire knowledge.
- Communities of practice are informal social networks of professionals who share work-related activities and interests.
- There are three major types of knowledge management systems: enterprise-wide, knowledge work, and "intelligent" techniques.
- Enterprise-wide knowledge management systems collect, store, distribute, and apply digital content and knowledge.
- Knowledge work systems assist engineers and scientists in the discovery of new knowledge and cover a broader range of activities.
Test your understanding of knowledge management in organizations, including business analytics, knowledge storage, dissemination, and incorporation into business processes. Explore the types of knowledge management systems and the role of management in supporting knowledge development and sharing.
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