Knowledge Application Systems Overview

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Questions and Answers

What is the primary purpose of the database mining process?

To increase the size of the case library

To enhance user acceptance of the system

ToProvide organizational support for the project

To analyze the case library and infer new relationships (correct)

Which concept does the management process primarily focus on?

Analysis of sales orders

Knowledge transfer mechanisms

Implementation of help desk technologies

Organizational support for project tasks (correct)

What role does the knowledge transfer process play in a knowledge application system?

It automates the generation of case library content

It defines the technical specifications for the system

It focuses on statistical analysis of user behavior

It ensures users are incentivized to support and supplement the case library (correct)

How does the implementation of help desk technologies benefit customer service?

It assists employees in tracking calls and resolving issues Signup and view all the answers

Which step in Phoel’s Eight Steps to Successful Storytelling emphasizes interaction with the audience?

Truth to the audience Signup and view all the answers

In storytelling, what does 'truth to the moment' imply?

Stories should be tailored differently each time they are told Signup and view all the answers

What is NOT a purpose of implementing a knowledge application system?

To create excessive documentation for training Signup and view all the answers

Which of the following strategies is essential for successful storytelling according to Phoel's steps?

Invite the audience to dream Signup and view all the answers

What is the primary purpose of model validation in the context of model building?

To ensure the model is accurate and effective Signup and view all the answers

Which web mining technique is utilized to discover the underlying structure of web documents?

Web Structure Mining Signup and view all the answers

What does linguistic analysis/NLP primarily identify in web mining?

Key concept descriptors within textual documents Signup and view all the answers

What are the three main tasks involved in web usage mining?

Pre-processing, pattern discovery, and pattern analysis Signup and view all the answers

Which technique is NOT part of the classification of web mining techniques?

Predictive Analysis Signup and view all the answers

What is the primary focus of web content mining?

Discovering the subject matter of web pages Signup and view all the answers

What do data tombs represent in the context of knowledge discovery systems?

Data stores that remain largely unused Signup and view all the answers

Which web mining layer primarily creates conceptual associations for keyword concepts?

Statistical and Co-occurrence Analysis Signup and view all the answers

What is the primary purpose of a KM assessment?

To identify gaps in existing KM solutions Signup and view all the answers

Which perspective is NOT part of the Balanced Scorecard approach?

Employee Satisfaction Perspective Signup and view all the answers

What does benchmarking in KM assessment involve?

Comparing KM practices with other organizations Signup and view all the answers

Which of the following is an intangible asset in KM assessment?

Employee's education and skills Signup and view all the answers

What aspect does the Intangible Assets Monitor Framework focus on?

Assessing the value of intangible knowledge assets Signup and view all the answers

Which metric is NOT typically evaluated in a post-project KM assessment?

Individual employee salary increments Signup and view all the answers

What is a crucial benefit of conducting a KM assessment?

Building a business case for additional KM investments Signup and view all the answers

Which element is part of the Internal Business Perspective in the Balanced Scorecard?

Operational efficiency and effectiveness Signup and view all the answers

What does the Intangible Assets Monitor Framework NOT evaluate?

Market competition Signup and view all the answers

In the Skandia Navigator Method, what aspect is primarily examined concerning the present?

Customers, people, and processes Signup and view all the answers

What does the Real Options Approach prioritize in Knowledge Management initiatives?

Value-to-cost ratio Signup and view all the answers

Which perspective is NOT part of the Multiple Perspectives of Decision-Making?

Personal and cognitive perspective Signup and view all the answers

What characterizes wicked problems in the context of Knowledge Management?

Solutions generate consequences over time. Signup and view all the answers

Which of the following is NOT a barrier to Knowledge Sharing and Creation?

Personal conflicts Signup and view all the answers

How are solutions to wicked problems typically achieved?

In one-shot occurrences Signup and view all the answers

What impacts individuals' contributions to Knowledge Management initiatives?

Perceived threats to privacy Signup and view all the answers

How does organization size influence knowledge management processes?

Knowledge sharing occurs over longer distances in large organizations. Signup and view all the answers

What type of knowledge management process is recommended for an organization with low environmental uncertainty?

Knowledge sharing processes are recommended. Signup and view all the answers

Which strategy should organizations focus on if they are pursuing a low-cost approach?

Applying existing knowledge. Signup and view all the answers

What is a main characteristic of a small organization in terms of knowledge management?

They typically have less bureaucratic structure. Signup and view all the answers

Why are routines beneficial for larger, bureaucratic organizations?

They allow for greater use of standards and potential for reuse. Signup and view all the answers

In organizations with a differentiation strategy, which process is likely to be emphasized?

Innovating and creating new knowledge. Signup and view all the answers

Which combination of knowledge characteristics was explored in Chapter 2?

Explicit versus tacit, procedural versus declarative, and general versus specific. Signup and view all the answers

What impacts knowledge sharing in smaller co-located organizations?

The reduced need for remote communication. Signup and view all the answers

Study Notes

Database Mining

Uses rule-inferencing and statistical analysis to analyze data.
Helps infer new relationships in data, enhancing knowledge application systems.

Management Process

Describes formation of project task force and organizational support for the project.

Knowledge Transfer Process

Describes incentive systems to encourage user acceptance and support of knowledge application systems.
Aims to ensure users contribute new cases to the case library.

Types of Knowledge Application Systems

Help desk technologies for tracking calls and resolving customer service issues, aiding fault diagnosis.
Just in Time (JIT) enables organizations to order according to sales orders received.
Expert systems use rule-based systems to provide expert-level knowledge and decision-making.

Phoel's Eight Steps to Successful Storytelling

Have a clear purpose.
Identify an example of successful change.
Tell the truth.
Say who, what, when.
Trim detail.
Underscore the cost of failure.
End on a positive note.
Invite your audience to dream.

Four Kinds of Truth in Effective Stories

Truth to the teller - the storyteller must be congruent to her story.
Truth to the audience - the story must fulfill the listeners’ expectations by understanding what the listeners know, meeting their emotional needs, and telling the story in an interactive fashion.
Truth to the moment - great storytellers prepare obsessively and never tell a story the same way twice.

Model Building and Validation

Building an accurate model is a trial-and-error process.
Once the model is determined, the validation data set is fed through the model.

Deployment

Implementing the “live” model within an organization to aid decision-making.

Web Mining Techniques

Linguistic Analysis/NLP identifies key concept descriptors from textual documents.
Statistical and Co-occurrence Analysis uses link analysis to create conceptual associations for keyword concepts.
Statistical and Neural Networks Clustering and Categorization groups similar documents into domain categories.
Visualization and Human Computer Interfaces reveal conceptual associations in various dimensions.

Uses for Web Data Mining

Web Structure Mining examines how Web documents are structured and attempts to discover the model underlying the links.
Web Usage Mining identifies patterns in user navigation through Web pages to understand user behavior.
Web Content Mining discovers the content and knowledge of a Web page by analyzing its text, images, audio, video, hyperlinks, and metadata.

Barriers to the Use of Knowledge Discovery Systems

Data tombs or data stores are DM systems that remain unused.

Effects of Task Characteristics on KM Processes

Explicit versus Tacit knowledge: Explicit knowledge can be easily communicated and shared, while tacit knowledge is more personal and difficult to articulate.
Procedural versus Declarative knowledge: Procedural knowledge is about how to do something, while declarative knowledge is about facts and concepts.
General versus Specific knowledge: General knowledge is applicable across situations, while specific knowledge is more context-dependent.

Effects of Organizational and Environmental Characteristics on KM Processes

Organization Size influences the choice between supporting knowledge application through direction or routines, and knowledge sharing through socialization or exchange.
Business Strategy affects whether to apply existing knowledge or focus on creating new knowledge.
Environmental Uncertainty influences the relevance of knowledge sharing and capture processes.

KM Assessment

Helps answer the question: What potentially valuable KM solutions do individuals and the organization lack?
Supports making a business case to senior executives for investments in KM.
Evaluates perceptions of improved KM, availability of knowledge, financial return, increased awareness of KM importance, recognition of different knowledge areas, knowledge sharing, and comfort level with KM concepts.

Overall Approaches for KM Assessment

Benchmarking compares KM practices with other organizations or subunits.
Balanced Scorecard examines goals, metrics, targets, and initiatives from four perspectives: customer, financial, internal business, and learning and growth.
Intangible Assets Monitor Framework focuses on intangible knowledge assets.
Skandia Navigator Method examines the past (financial), present (customers, people, processes), and future (renewal, development).
Real Options Approach views KM initiatives as a portfolio of investments and focuses on the value-to-cost ratio.

Using KM as a Decision-Making Paradigm

Wicked problems are unique and difficult to formulate, have solutions that are good or bad rather than true or false, generate consequences over time, have one-shot solutions, and may have no solutions.

Multiple Perspectives of Decision-Making

Technical Perspective analyzes alternatives and implements solutions.
Personal and Individual Perspective recognizes that each individual has unique experiences and perspectives.
Organizational and Social Perspective acknowledges that each organization has its own perspective on a problem.
Ethics and Aesthetics Perspective considers business ethics and aesthetic issues requiring stakeholder involvement.

Privacy Concerns can inhibit individuals from sharing knowledge within organizations and across boundaries.

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Description

This quiz covers various aspects of knowledge application systems, including database mining, management processes, and knowledge transfer. Dive into technologies that enhance data analysis and user engagement in organizational settings. Understand key methodologies for effective storytelling in knowledge sharing.