Podcast Beta
Questions and Answers
What is the primary purpose of the database mining process?
Which concept does the management process primarily focus on?
What role does the knowledge transfer process play in a knowledge application system?
How does the implementation of help desk technologies benefit customer service?
Signup and view all the answers
Which step in Phoel’s Eight Steps to Successful Storytelling emphasizes interaction with the audience?
Signup and view all the answers
In storytelling, what does 'truth to the moment' imply?
Signup and view all the answers
What is NOT a purpose of implementing a knowledge application system?
Signup and view all the answers
Which of the following strategies is essential for successful storytelling according to Phoel's steps?
Signup and view all the answers
What is the primary purpose of model validation in the context of model building?
Signup and view all the answers
Which web mining technique is utilized to discover the underlying structure of web documents?
Signup and view all the answers
What does linguistic analysis/NLP primarily identify in web mining?
Signup and view all the answers
What are the three main tasks involved in web usage mining?
Signup and view all the answers
Which technique is NOT part of the classification of web mining techniques?
Signup and view all the answers
What is the primary focus of web content mining?
Signup and view all the answers
What do data tombs represent in the context of knowledge discovery systems?
Signup and view all the answers
Which web mining layer primarily creates conceptual associations for keyword concepts?
Signup and view all the answers
What is the primary purpose of a KM assessment?
Signup and view all the answers
Which perspective is NOT part of the Balanced Scorecard approach?
Signup and view all the answers
What does benchmarking in KM assessment involve?
Signup and view all the answers
Which of the following is an intangible asset in KM assessment?
Signup and view all the answers
What aspect does the Intangible Assets Monitor Framework focus on?
Signup and view all the answers
Which metric is NOT typically evaluated in a post-project KM assessment?
Signup and view all the answers
What is a crucial benefit of conducting a KM assessment?
Signup and view all the answers
Which element is part of the Internal Business Perspective in the Balanced Scorecard?
Signup and view all the answers
What does the Intangible Assets Monitor Framework NOT evaluate?
Signup and view all the answers
In the Skandia Navigator Method, what aspect is primarily examined concerning the present?
Signup and view all the answers
What does the Real Options Approach prioritize in Knowledge Management initiatives?
Signup and view all the answers
Which perspective is NOT part of the Multiple Perspectives of Decision-Making?
Signup and view all the answers
What characterizes wicked problems in the context of Knowledge Management?
Signup and view all the answers
Which of the following is NOT a barrier to Knowledge Sharing and Creation?
Signup and view all the answers
How are solutions to wicked problems typically achieved?
Signup and view all the answers
What impacts individuals' contributions to Knowledge Management initiatives?
Signup and view all the answers
How does organization size influence knowledge management processes?
Signup and view all the answers
What type of knowledge management process is recommended for an organization with low environmental uncertainty?
Signup and view all the answers
Which strategy should organizations focus on if they are pursuing a low-cost approach?
Signup and view all the answers
What is a main characteristic of a small organization in terms of knowledge management?
Signup and view all the answers
Why are routines beneficial for larger, bureaucratic organizations?
Signup and view all the answers
In organizations with a differentiation strategy, which process is likely to be emphasized?
Signup and view all the answers
Which combination of knowledge characteristics was explored in Chapter 2?
Signup and view all the answers
What impacts knowledge sharing in smaller co-located organizations?
Signup and view all the answers
Study Notes
Database Mining
- Uses rule-inferencing and statistical analysis to analyze data.
- Helps infer new relationships in data, enhancing knowledge application systems.
Management Process
- Describes formation of project task force and organizational support for the project.
Knowledge Transfer Process
- Describes incentive systems to encourage user acceptance and support of knowledge application systems.
- Aims to ensure users contribute new cases to the case library.
Types of Knowledge Application Systems
- Help desk technologies for tracking calls and resolving customer service issues, aiding fault diagnosis.
- Just in Time (JIT) enables organizations to order according to sales orders received.
- Expert systems use rule-based systems to provide expert-level knowledge and decision-making.
Phoel's Eight Steps to Successful Storytelling
- Have a clear purpose.
- Identify an example of successful change.
- Tell the truth.
- Say who, what, when.
- Trim detail.
- Underscore the cost of failure.
- End on a positive note.
- Invite your audience to dream.
Four Kinds of Truth in Effective Stories
- Truth to the teller - the storyteller must be congruent to her story.
- Truth to the audience - the story must fulfill the listeners’ expectations by understanding what the listeners know, meeting their emotional needs, and telling the story in an interactive fashion.
- Truth to the moment - great storytellers prepare obsessively and never tell a story the same way twice.
Model Building and Validation
- Building an accurate model is a trial-and-error process.
- Once the model is determined, the validation data set is fed through the model.
Deployment
- Implementing the “live” model within an organization to aid decision-making.
Web Mining Techniques
- Linguistic Analysis/NLP identifies key concept descriptors from textual documents.
- Statistical and Co-occurrence Analysis uses link analysis to create conceptual associations for keyword concepts.
- Statistical and Neural Networks Clustering and Categorization groups similar documents into domain categories.
- Visualization and Human Computer Interfaces reveal conceptual associations in various dimensions.
Uses for Web Data Mining
- Web Structure Mining examines how Web documents are structured and attempts to discover the model underlying the links.
- Web Usage Mining identifies patterns in user navigation through Web pages to understand user behavior.
- Web Content Mining discovers the content and knowledge of a Web page by analyzing its text, images, audio, video, hyperlinks, and metadata.
Barriers to the Use of Knowledge Discovery Systems
- Data tombs or data stores are DM systems that remain unused.
Effects of Task Characteristics on KM Processes
- Explicit versus Tacit knowledge: Explicit knowledge can be easily communicated and shared, while tacit knowledge is more personal and difficult to articulate.
- Procedural versus Declarative knowledge: Procedural knowledge is about how to do something, while declarative knowledge is about facts and concepts.
- General versus Specific knowledge: General knowledge is applicable across situations, while specific knowledge is more context-dependent.
Effects of Organizational and Environmental Characteristics on KM Processes
- Organization Size influences the choice between supporting knowledge application through direction or routines, and knowledge sharing through socialization or exchange.
- Business Strategy affects whether to apply existing knowledge or focus on creating new knowledge.
- Environmental Uncertainty influences the relevance of knowledge sharing and capture processes.
KM Assessment
- Helps answer the question: What potentially valuable KM solutions do individuals and the organization lack?
- Supports making a business case to senior executives for investments in KM.
- Evaluates perceptions of improved KM, availability of knowledge, financial return, increased awareness of KM importance, recognition of different knowledge areas, knowledge sharing, and comfort level with KM concepts.
Overall Approaches for KM Assessment
- Benchmarking compares KM practices with other organizations or subunits.
- Balanced Scorecard examines goals, metrics, targets, and initiatives from four perspectives: customer, financial, internal business, and learning and growth.
- Intangible Assets Monitor Framework focuses on intangible knowledge assets.
- Skandia Navigator Method examines the past (financial), present (customers, people, processes), and future (renewal, development).
- Real Options Approach views KM initiatives as a portfolio of investments and focuses on the value-to-cost ratio.
Using KM as a Decision-Making Paradigm
- Wicked problems are unique and difficult to formulate, have solutions that are good or bad rather than true or false, generate consequences over time, have one-shot solutions, and may have no solutions.
Multiple Perspectives of Decision-Making
- Technical Perspective analyzes alternatives and implements solutions.
- Personal and Individual Perspective recognizes that each individual has unique experiences and perspectives.
- Organizational and Social Perspective acknowledges that each organization has its own perspective on a problem.
- Ethics and Aesthetics Perspective considers business ethics and aesthetic issues requiring stakeholder involvement.
Addressing Barriers to Knowledge Sharing and Creation
- Privacy Concerns can inhibit individuals from sharing knowledge within organizations and across boundaries.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Related Documents
Description
This quiz covers various aspects of knowledge application systems, including database mining, management processes, and knowledge transfer. Dive into technologies that enhance data analysis and user engagement in organizational settings. Understand key methodologies for effective storytelling in knowledge sharing.