Judgment and Decision Making in Marketing
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Questions and Answers

What type of bias involves consumers having a preference for known brands due to familiarity?

  • Self-positivity bias
  • Confirmation bias
  • Prior brand evaluations (correct)
  • Negativity bias

Which set of options consists of those that consumers are indifferent towards when making a decision?

  • Inept set
  • Inert set (correct)
  • Consideration set
  • Attraction effect

Which factor influences the relevance and importance of decision criteria based on whether consumers think in abstract or concrete terms?

  • Consumer goals
  • Framing of the decision
  • Timing of the decision (correct)
  • Loss aversion

In which type of decision-making model do consumers base their decisions on feelings or emotions?

<p>Affective decision-making model (A)</p> Signup and view all the answers

What determines whether bad attributes can be compensated for by good ones in a decision-making process?

<p>Compensatory vs non-compensatory processing (A)</p> Signup and view all the answers

Which type of bias involves framing a decision as either a loss or gain influencing consumer choice?

<p>Loss aversion (C)</p> Signup and view all the answers

What is judgment in decision-making?

<p>An evaluation of an object or estimate of likelihood of an outcome or event (B)</p> Signup and view all the answers

Which process involves starting with an initial evaluation and adjusting it with additional information?

<p>Anchoring and adjustment (D)</p> Signup and view all the answers

What does 'mental accounting' involve in consumer behavior?

<p>Categorizing spending and saving decisions into accounts designated for specific transactions, goals, or situations (B)</p> Signup and view all the answers

What is the role of imagery in judgments of likelihood and goodness/badness?

<p>Providing a multi-sensory mental representation of a stimulus or event (C)</p> Signup and view all the answers

In high effort judgment processes, what does anchoring and adjustment involve?

<p>Starting with an initial evaluation and adjusting it with additional information (B)</p> Signup and view all the answers

What does estimation of likelihood involve?

<p>Judging how likely something will happen (C)</p> Signup and view all the answers

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