The Seed Ch 14

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Questions and Answers

What does Pamela feel about her job as a server?

  • It's just a way to earn a paycheck.
  • It is too physically demanding.
  • It doesn't allow for personal growth.
  • It is an opportunity to connect with customers. (correct)

What does Josh realize about the impact of attitude on his energy levels?

  • A positive attitude boosts energy levels. (correct)
  • Hard work itself makes people tired.
  • More physical effort leads to more exhaustion.
  • Customer interactions are irrelevant to energy.

Why does Josh decide to leave the restaurant?

  • The restaurant business is too slow for him.
  • He has a realization about his true career path. (correct)
  • He has received a better job offer elsewhere.
  • He wants to pursue a career in food service.

What reflects Pamela's satisfaction in her role as a server?

<p>A strong following of repeat customers. (A)</p> Signup and view all the answers

How does Josh feel at the end of his shifts at the restaurant?

<p>Refreshed and energetic. (B)</p> Signup and view all the answers

What underlying theme does Josh identify in his experiences at the restaurant?

<p>A good service mind-set can improve any career. (A)</p> Signup and view all the answers

What does Josh's conversation with Carroll reveal about his future plans?

<p>He is unsure about where to work next. (B)</p> Signup and view all the answers

What was Josh's favorite part of working at the restaurant?

<p>Greeting and talking to customers (D)</p> Signup and view all the answers

How did Josh feel about the perception of waiters by some customers?

<p>He believed it showed ignorance about their lives. (D)</p> Signup and view all the answers

What lesson did Josh think everyone should learn by waiting tables?

<p>It instills respect for service workers. (B)</p> Signup and view all the answers

What did Josh increasingly focus on while serving others?

<p>Making sure other people were happy. (B)</p> Signup and view all the answers

How did Pamela respond when asked about her love for serving?

<p>She valued the customers highly. (C)</p> Signup and view all the answers

What perspective does Pamela take regarding customers' negative attitudes?

<p>They are individuals needing more trust and understanding. (B)</p> Signup and view all the answers

What impact did serving others have on Josh's outlook?

<p>It distracted him from his life concerns. (B)</p> Signup and view all the answers

Flashcards

Service

The act of providing assistance or support to others, often in a professional or formal setting, like a waiter in a restaurant.

Love for Service

The feeling of being happy and content when helping others, often found in individuals who are passionate about their service-related careers.

Negative Perception

The attitude or perception of a person who views others as inferior or deserving of less respect based on their apparent social status or occupation.

Seeing the Person

The ability to look beyond surface appearances and see the true nature of a person, often with empathy and understanding.

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Respect for Service Workers

The belief that people should be treated with respect and kindness, regardless of their occupation or societal position.

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Service as a Gift

The idea that service is more than just a job, it's an opportunity to make a positive impact on people's lives.

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Student of Life

The practice of learning from others and gaining new perspective through observations and interactions.

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Finding Fulfillment in Service

The ability to overcome personal challenges and find satisfaction in helping others, often used to describe people who find fulfillment in service-related roles.

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Meaningful Service

Serving others brings meaning and joy, even if it requires effort.

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Customer Appreciation

Customers remember and appreciate good service, creating loyal relationships.

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Energized by Serving

Positive energy is contagious and can be replenished through service.

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Attitude and Energy

A bad attitude wears you down, while a positive service mindset fuels you.

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Passion & Strengths

Recognising and appreciating your strengths and passions is crucial for finding a fulfilling career.

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Serving in Any Career

Applying a service-oriented mindset to any job can enhance effectiveness and satisfaction.

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Career Change

It's okay to change paths and pursue a career that aligns with your values and goals.

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Study Notes

Josh's Restaurant Experience

  • Josh worked in a restaurant for five days, assisting with various tasks, including taking orders, serving food, cleaning, washing dishes, and cooking.
  • He enjoyed interacting with customers, but some customers were rude, treating him like a servant.
  • Josh believes everyone should wait tables at some point to appreciate the service industry and the people in it.
  • He realized that serving others and focusing on customer happiness alleviated personal stress and concerns.
  • He appreciated the positive, empathetic approach of his coworker, Pamela.
  • Pamela explained her love for serving stems from making customers feel loved and cared for, acknowledging that even challenging customers have been hurt in the past and crave positive interactions.
  • Pamela's efforts to understand and connect with difficult customers resulted in better customer relationships and appreciation for her service.
  • Josh, inspired by Pamela, also found his happiness in serving and interacting with customers.
  • He noticed his energy levels were higher after working in the restaurant than in his previous "real" job. He correlated this energy to his service-oriented attitude.
  • Josh decided serving others is a positive, energizing attitude, applicable to any field of work.
  • He refused Carroll's offer to stay and help open her own restaurant, because he believes the service-oriented mindset is transferable regardless of the specific job.

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