Questions and Answers
Knowing when to ask for help is an important job skill.
True
Employees should be prepared to argue and defend themselves if they receive low ratings on their performance evaluations.
False
If Kendra is having difficulty getting along with her supervisor, what is the best course of action?
speak privately with her supervisor
What must be included in a letter of resignation?
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What should the team leader do first if Jan is quite negative?
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If Helen is offended by the dirty jokes told almost daily by her coworkers, this is a form of sexual harassment.
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Good teams often can accomplish more than individuals working separately.
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The best way to handle being fired from a job is to do a self-assessment and try to learn from the experience.
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The Equal Pay Act of 1963 states that all employees with the same job title should receive the same hourly wage or annual salary.
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Which law might the employer be violating if George believes he was not hired due to needing a walker?
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New employees are not really expected to make significant contributions to workplace teams.
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A good strategy at work is to avoid problems whenever possible.
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Employees have the right to view the contents of their personnel files.
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What is the document that outlines the duties and responsibilities of a specific job called?
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Which of the following would most likely be considered a reasonable accommodation under the Americans with Disabilities Act?
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What is the first step in the grievance process?
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What is the second step in the grievance process?
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What is the third step in the grievance process?
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What is the fourth step in the grievance process?
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What is the fifth step in the grievance process?
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What is the definition of a grievance?
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What does risk management refer to?
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What is meant by chain of command?
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What is performance evaluation?
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What is probation period?
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Study Notes
Important Job Skills
- Recognizing when to seek assistance is crucial for professional development.
Performance Evaluations
- Defending oneself against low performance ratings is not advisable; constructive feedback is essential.
Interpersonal Relationships
- Addressing conflicts with supervisors should be done privately to foster understanding.
Resignation Process
- A resignation letter must specify the last working day to ensure a smooth transition.
Team Dynamics
- Addressing negativity in team members, like Jan, should involve a private discussion to promote a positive atmosphere.
Workplace Harassment
- Persistent inappropriate jokes create a hostile environment, qualifying as sexual harassment.
Team Efficiency
- Collaborative teams often achieve greater success than individuals working alone.
Coping with Job Loss
- Constructive self-assessment after termination can provide valuable insights for future employment.
Wage Equality
- The Equal Pay Act of 1963 does not guarantee equal pay for all employees with the same job title; other factors may apply.
Disability Rights
- Discrimination against individuals with disabilities, such as hiring exclusion due to mobility aids, potentially violates the Americans with Disabilities Act.
Contributions from New Employees
- New hires are expected to actively contribute to team efforts from the onset.
Problem-Solving Approach
- Proactively avoiding problems at work is not an effective strategy for success.
Employee Rights
- Workers have the right to access their personnel files, ensuring transparency in employment practices.
Job Description
- A job description details an employee’s specific responsibilities and expectations.
Reasonable Accommodations
- Under the Americans with Disabilities Act, modifications like wheelchair-accessible desks are examples of reasonable accommodations.
Grievance Process
- Step 1: Communicate with the harasser about unwelcome actions.
- Step 2: Firmly request that the harassment ceases.
- Step 3: Report the harassment to a supervisor.
- Step 4: File a formal grievance with the employer.
- Step 5: Reach out to the Equal Employment Opportunity Commission if necessary.
Definition of Grievance
- A grievance is a formal complaint regarding workplace issues.
Risk Management
- Involves implementing policies and procedures to ensure patient safety in healthcare settings.
Chain of Command
- Refers to the organizational structure and levels of supervision within a company.
Performance Evaluation
- A systematic assessment of an employee's work performance and contribution.
Probation Period
- An initial phase of 60 to 90 days post-hiring during which an employee's performance is closely monitored.
Studying That Suits You
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Description
Test your understanding of essential job skills with these flashcards based on Chapter 26. This quiz covers key concepts such as communication, conflict resolution, and professional self-advocacy. Assess your knowledge and improve your workplace effectiveness!
