Job Proficiency and Customer Focus Quiz
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Questions and Answers

What is a key aspect of interpersonal effectiveness?

  • Prioritizing energy and resources
  • Making quick decisions
  • Analyzing data to determine opportunities
  • Demonstrating empathy and trust (correct)

What is a characteristic of someone who is action-oriented?

  • They take initiative to make things happen (correct)
  • They wait for others to open doors
  • They take a long time to make decisions
  • They prioritize energy and resources on unimportant activities

What is a key skill for someone who is able to analyze data effectively?

  • Prioritizing energy and resources on most important activities
  • Recognizing problems that might exist with information sources (correct)
  • Strong communication skills
  • Ability to work effectively as part of a team

What is a key aspect of making sound decisions?

<p>Determining opportunities from data analysis (A)</p> Signup and view all the answers

What is a characteristic of someone who is collaborative?

<p>They work effectively as part of a team (B)</p> Signup and view all the answers

What is a key aspect of effective time management?

<p>Prioritizing energy and resources on most important activities (A)</p> Signup and view all the answers

What is the primary focus of the Customer Focus competency?

<p>To identify opportunities to increase value to customers (D)</p> Signup and view all the answers

What is the key aspect of the Ethics / Professional Integrity competency?

<p>Conducting oneself professionally and ethically (A)</p> Signup and view all the answers

What is a key characteristic of the Leadership competency?

<p>Thinking about the big picture (D)</p> Signup and view all the answers

What is the primary goal of the Adaptability competency?

<p>To recover quickly from setbacks or changes (A)</p> Signup and view all the answers

What is the key aspect of the Problem Solving / Decision Making competency?

<p>Ability to define a problem and develop alternatives (B)</p> Signup and view all the answers

What is a common thread among all the competencies?

<p>Emphasis on professional development (D)</p> Signup and view all the answers

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