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Job Proficiency and Customer Focus Quiz

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Questions and Answers

What is a key aspect of interpersonal effectiveness?

Prioritizing energy and resources

Making quick decisions

Analyzing data to determine opportunities

Demonstrating empathy and trust (correct)

What is a characteristic of someone who is action-oriented?

They take initiative to make things happen (correct)

They wait for others to open doors

They take a long time to make decisions

They prioritize energy and resources on unimportant activities

What is a key skill for someone who is able to analyze data effectively?

Prioritizing energy and resources on most important activities

Recognizing problems that might exist with information sources (correct)

Strong communication skills

Ability to work effectively as part of a team

What is a key aspect of making sound decisions?

Determining opportunities from data analysis Signup and view all the answers

What is a characteristic of someone who is collaborative?

They work effectively as part of a team Signup and view all the answers

What is a key aspect of effective time management?

Prioritizing energy and resources on most important activities Signup and view all the answers

What is the primary focus of the Customer Focus competency?

To identify opportunities to increase value to customers Signup and view all the answers

What is the key aspect of the Ethics / Professional Integrity competency?

Conducting oneself professionally and ethically Signup and view all the answers

What is a key characteristic of the Leadership competency?

Thinking about the big picture Signup and view all the answers

What is the primary goal of the Adaptability competency?

To recover quickly from setbacks or changes Signup and view all the answers

What is the key aspect of the Problem Solving / Decision Making competency?

Ability to define a problem and develop alternatives Signup and view all the answers

What is a common thread among all the competencies?

Emphasis on professional development Signup and view all the answers