Podcast
Questions and Answers
What is the primary purpose of a setting in jewelry?
What is the primary purpose of a setting in jewelry?
In modern three-stone jewelry, what does each stone typically represent?
In modern three-stone jewelry, what does each stone typically represent?
What is the best way to manage built-in sales resistance from customers?
What is the best way to manage built-in sales resistance from customers?
What should you do during a robbery in the store?
What should you do during a robbery in the store?
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Why are gems and jewelry attractive to thieves?
Why are gems and jewelry attractive to thieves?
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Study Notes
Jewelry Settings
- The primary purpose of a setting is to hold a gem securely.
- Engagement and wedding rings often feature diamond settings.
- Three-stone jewelry symbolizes the past, present, and future of a relationship.
Retail Sales
- Appearance should align with the store and clientele.
- Knowledge of merchandise is crucial for sales success.
- The approach and information exchange are critical during the sales process.
- The goal during the approach is to overcome customer resistance.
- A customized approach is necessary for each customer and situation.
- Customer trust leads to increased sales and positive word-of-mouth.
Security
- Gems and jewelry are attractive to thieves due to their size and value.
- In a robbery, remain calm and comply with the robber's instructions.
- Robbery risk is highest during opening and closing hours.
- Use a code word or phrase to alert colleagues about suspicious behavior.
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Description
Test your knowledge about jewelry settings, retail sales techniques, and security measures for gems. This quiz covers essential aspects of selling jewelry effectively while ensuring the safety of high-value items. Perfect for aspiring jewelers and sales professionals.
