SSW Customer Service P1

The Japanese word "omotenashi" refers to the act of showing hospitality and providing excellent customer service, often characterized by warmth, attentiveness, and going the extra mile.

Customer satisfaction is the overall feeling of contentment and fulfillment a customer experiences after interacting with a business or service. It's crucial for businesses to strive to exceed expectations and keep customers coming back.

A repeat customer, or a regular, is someone who repeatedly chooses to do business with a particular company or establishment. It's a sign of customer loyalty and satisfaction.

The customer's perception of the experience should align with their expectations. A good customer experience meets or exceeds these expectations, leading to satisfaction.

QSCA stands for Quality, Service, Cleanliness, and Atmosphere. These four key elements combined contribute significantly to customer satisfaction.

Cleanliness encompasses more than just the absence of dirt. It extends to the perception of hygiene, orderliness, and a welcoming environment. It's about creating an inviting space for customers.

"The temperature of the interior" is not part of cleanliness. While temperature plays a role in comfort, it falls under the category of "atmosphere" or "ambiance".

Soft aspects of atmosphere involve elements that contribute to the ambiance through feelings and perceptions. Employee attitudes are a key part of creating a welcoming and pleasant vibe for customers.

Smiling involves not just the mouth but also engaging the eyes and conveying genuine warmth. A genuine smile conveys friendliness and makes customers feel valued.

Maintaining personal hygiene, such as ensuring no dandruff or excessive hair on clothing, is important for a professional appearance. A well-groomed person inspires confidence and trust in customers.