ITSM Quiz
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Questions and Answers

Course Title: ______ Management

Information

Course Code: SMEL______04

4104

Course Credit: ______ units

3

Contact Hours: ______ hours

<p>3</p> Signup and view all the answers

Pre-requisite: ______

<p>None</p> Signup and view all the answers

Course Title: ______

<p>Information Management</p> Signup and view all the answers

Course Code: ______

<p>SMEL4104</p> Signup and view all the answers

Course Credit: ______

<p>3 units</p> Signup and view all the answers

Contact Hours: ______

<p>3 hours</p> Signup and view all the answers

Pre-requisite: ______

<p>None</p> Signup and view all the answers

Study Notes

Course Orientation: Information Technology Service Management (ITSM)

  • The course title is Information Management with course code SMEL4104.
  • The course has 3 units and 3 contact hours, with no prerequisites.

Course Description

  • The course covers best practices for implementing and managing an IT Service Management System.
  • The course covers IT service management processes based on ISO 20000, including:
    • Planning and implementing new and changed services
    • Service delivery process
    • Relationship management process
    • Problem resolution process
    • Control processes
    • Release processes

Expected Learning Outcomes

  • Identify metrics necessary to manage the deployment of an organization's technology assets.
  • Identify processes for managing services provided by an IT department.

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Description

Test your knowledge on Information Technology Service Management (ITSM) with this quiz! Covering topics such as best practices for implementation and management, this quiz will help you gauge your understanding of the course. Perfect for students of the Kolehiyo ng Lungsod ng Dasmariñas Information Management program.

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