10 Questions
Course Title: ______ Management
Information
Course Code: SMEL______04
4104
Course Credit: ______ units
3
Contact Hours: ______ hours
3
Pre-requisite: ______
None
Course Title: ______
Information Management
Course Code: ______
SMEL4104
Course Credit: ______
3 units
Contact Hours: ______
3 hours
Pre-requisite: ______
None
Study Notes
Course Orientation: Information Technology Service Management (ITSM)
- The course title is Information Management with course code SMEL4104.
- The course has 3 units and 3 contact hours, with no prerequisites.
Course Description
- The course covers best practices for implementing and managing an IT Service Management System.
- The course covers IT service management processes based on ISO 20000, including:
- Planning and implementing new and changed services
- Service delivery process
- Relationship management process
- Problem resolution process
- Control processes
- Release processes
Expected Learning Outcomes
- Identify metrics necessary to manage the deployment of an organization's technology assets.
- Identify processes for managing services provided by an IT department.
Test your knowledge on Information Technology Service Management (ITSM) with this quiz! Covering topics such as best practices for implementation and management, this quiz will help you gauge your understanding of the course. Perfect for students of the Kolehiyo ng Lungsod ng Dasmariñas Information Management program.
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