IT Service Management - Week 1 Lab

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Questions and Answers

What is a notable advantage of using a multi-cloud deployment model?

  • Easier management of services
  • Simplicity in compliance management
  • Increased vendor lock-in
  • Ability to utilize services from multiple providers (correct)

Which of the following statements about multi-cloud environments is accurate?

  • They minimize risks associated with single vendor reliance. (correct)
  • They reduce the need for multiple certifications.
  • They simplify cloud management.
  • They guarantee lower costs.

Which certification would a professional most likely pursue to validate skills in Google Cloud services?

  • Google Cloud Certified: Professional Cloud Architect (correct)
  • Microsoft Certified: Azure Solutions Architect Expert
  • AWS Certified Solutions Architect
  • IBM Certified Application Developer

What is a primary characteristic of a multi-cloud strategy?

<p>Access to diverse cloud technologies and vendor services (C)</p> Signup and view all the answers

What common challenge does a multi-cloud deployment present?

<p>Complexity in management and orchestration of services (D)</p> Signup and view all the answers

What was the primary strategic shift for Amazon when launching AWS in 2002?

<p>To transition from an online store to a service company (A)</p> Signup and view all the answers

Which of the following is NOT a level of AWS certification?

<p>Intermediate level (C)</p> Signup and view all the answers

What key advantage did AWS have over its competitors in the early cloud computing market?

<p>AWS was the first cloud provider, giving it a head start (B)</p> Signup and view all the answers

Which of the following resources is specifically designated for AWS educational purposes?

<p>AWS Academy Labs (B)</p> Signup and view all the answers

What innovative approach did Amazon explore with Merchant.com?

<p>Launching a platform for third-party shops (A)</p> Signup and view all the answers

From which resource would one likely access cloud computing tools through AWS?

<p>AWS Free Tier (B)</p> Signup and view all the answers

How did AWS's introduction impact Amazon's business model?

<p>It diversified Amazon's offerings beyond retail (D)</p> Signup and view all the answers

What aspect of AWS's early market strategy contributed to its dominance?

<p>Being one of the first movers in cloud services (C)</p> Signup and view all the answers

What primary benefit does AWS offer organizations through its pay-as-you-go model?

<p>Saving money, time, and human resources (A)</p> Signup and view all the answers

Which of the following best describes how AWS Compute Services can benefit organizations?

<p>They can rent server compute space instead of owning it. (A)</p> Signup and view all the answers

What kind of data management does AWS Database Services provide?

<p>Fully managed relational and NoSQL databases. (D)</p> Signup and view all the answers

What characteristic of AWS Storage Services allows organizations to optimize spending?

<p>Granular cost structures based on access frequency and durability. (D)</p> Signup and view all the answers

How does AWS's structure of services benefit organizations?

<p>They are divided by groups, allowing specialized access. (C)</p> Signup and view all the answers

What is a significant competitive challenge for AWS in the cloud computing market?

<p>The rise of competitors like Google Cloud Platform and Microsoft Azure. (A)</p> Signup and view all the answers

What is the primary function of AWS storage services?

<p>To provide both in-use and archival file storage. (D)</p> Signup and view all the answers

In what way does AWS facilitate IT infrastructure services?

<p>By allowing organizations to access resources over the Internet. (C)</p> Signup and view all the answers

What advantage does cloud computing primarily provide to businesses?

<p>Flexibility and scalability without extensive infrastructure. (D)</p> Signup and view all the answers

Which deployment model provides exclusive access to infrastructure and resources for a single organization?

<p>Private Cloud (A)</p> Signup and view all the answers

What is a key characteristic of a Public Cloud deployment model?

<p>All applications run within a third-party environment. (A)</p> Signup and view all the answers

In a Community Cloud model, what defines the group of organizations utilizing the services?

<p>They focus on shared concerns or interests. (A)</p> Signup and view all the answers

Which cloud model is characterized by a mixture of two or more other deployment types?

<p>Hybrid Cloud (C)</p> Signup and view all the answers

What is the main drawback of a Private Cloud in comparison to other cloud models?

<p>It requires significant upfront investment in hardware. (A)</p> Signup and view all the answers

Which of the following is not a benefit typically associated with a Private Cloud model?

<p>Multi-tenancy capabilities. (A)</p> Signup and view all the answers

What feature allows a Private Cloud to temporarily transition overflow workloads to a Public Cloud?

<p>Cloud Bursting (C)</p> Signup and view all the answers

Which cloud model typically involves shared resources among multiple tenants?

<p>Public Cloud (B)</p> Signup and view all the answers

What is a defining aspect of a Community Cloud model?

<p>Multiple organizations share cloud resources based on common interests. (D)</p> Signup and view all the answers

Which deployment model is the most widely adopted among organizations?

<p>Public Cloud (D)</p> Signup and view all the answers

What differentiates a hypervisor from virtual machines in cloud computing?

<p>Hypervisors connect multiple hardware devices into one resource. (B)</p> Signup and view all the answers

Which of the following is NOT considered an essential characteristic of cloud computing?

<p>Limited scalability (A)</p> Signup and view all the answers

Which cloud service model allows developers to deploy applications without worrying about the underlying hardware?

<p>Platform as a Service (PaaS) (B)</p> Signup and view all the answers

When utilizing cloud computing, what is one major advantage associated with operating expenses over capital expenses?

<p>Offers flexibility by only paying for resources used. (A)</p> Signup and view all the answers

How does cloud computing primarily increase an organization's speed and agility?

<p>By allowing rapid scaling of resources based on demand. (B)</p> Signup and view all the answers

Which cloud deployment model is structured to share services among various unrelated organizations?

<p>Public Cloud (C)</p> Signup and view all the answers

Which of the following is a common misconception regarding cloud computing?

<p>Cloud services eliminate all hardware dependencies. (D)</p> Signup and view all the answers

In cloud computing, what does the term 'Elasticity' primarily refer to?

<p>The ability to adapt resource allocation based on demand. (B)</p> Signup and view all the answers

What is a primary benefit of using cloud collaboration tools in a workplace setting?

<p>They support multiple users in real time for document editing. (D)</p> Signup and view all the answers

What financial advantage does cloud computing provide regarding data center management?

<p>Reduction of fixed costs associated with physical data centers. (A)</p> Signup and view all the answers

Flashcards

Multi-Cloud

A cloud deployment strategy that combines services from multiple cloud providers, like AWS, Azure, and GCP. This approach offers flexibility and redundancy by avoiding reliance on a single vendor.

Avoid Vendor Lock-in

The ability to switch between cloud providers without facing technical barriers or significant costs allows organizations to avoid being locked into a single vendor. This reduces dependency and promotes flexibility.

Single Cloud

A cloud deployment model where an organization uses cloud services from a single vendor, such as AWS or Azure. This approach can simplify management but might lead to vendor lock-in.

Hybrid Cloud

A cloud deployment approach that combines on-premises infrastructure with public cloud services. Organizations can leverage their existing infrastructure while benefiting from scalability and flexibility offered by public clouds.

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Multi-cloud Strategy

A cloud deployment model where an organization utilizes cloud services from multiple vendors to achieve specific goals. Organizations select services based on factors like cost, expertise, and specific features.

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What is AWS?

Amazon Web Services (AWS) is a collection of cloud computing services offering a wide range of functionalities, from computing power and storage to databases and artificial intelligence.

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AWS Origins: Merchant.com

AWS was initially designed as a platform for third-party online stores, allowing them to operate independently from traditional infrastructure.

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AWS's Pioneering Role

AWS was the first comprehensive cloud provider, making it a pioneer in the industry. This early lead allowed them to dominate the market for years.

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Amazon's Evolution

Amazon's transition from a simple online store to a service provider, offering services like AWS, demonstrates its evolution.

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AWS Certifications

AWS offers a structured path to learn and prove your skills through certifications, covering various roles and specialties across different levels: Foundational, Associate, and Professional.

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AWS Academy Labs

AWS Academy Labs are educational resources designed to provide hands-on experience with AWS services and tools.

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AWS Free Tier

AWS Free Tier provides limited but free access to some of their services, allowing you to experiment and explore their offerings.

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What are the benefits of AWS?

Amazon Web Services (AWS) is a comprehensive suite of cloud computing services. It provides a wide range of functionalities, from computing power and storage to databases and artificial intelligence.

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Public Cloud

A cloud deployment model where a third-party provider fully manages and hosts the infrastructure and resources, accessible to multiple users.

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Private Cloud

A deployment model where a single organization has exclusive access to its own private cloud infrastructure and resources.

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Community Cloud

A cloud deployment model where a specific group of related organizations share a cloud infrastructure and resources.

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Cloud-Based Application

A cloud computing architecture where applications are fully hosted and run in the cloud environment, managed by a third-party provider.

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Cloud Migration

The process of moving an application from an existing infrastructure to a cloud environment, leveraging the benefits of cloud computing.

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Cloud Bursting

A feature in hybrid cloud deployments where overflow workloads are temporarily moved to the public cloud when the private cloud reaches its capacity.

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Public Cloud Providers

Providers like AWS, Google Cloud, and Microsoft Azure that offer public cloud services to businesses and individuals.

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On-Premise Private Cloud

A cloud deployment model where a private cloud is managed by the organization that owns and operates the infrastructure.

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Outsourced Private Cloud

A cloud deployment model where a private cloud is managed by a third-party provider.

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Cloud Computing

A type of computing where resources like servers, storage, and software are delivered over the internet on demand, allowing users to access and use them without having to manage the underlying infrastructure.

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Virtual Machine

A virtual machine is a software-based emulation of a physical computer system, allowing multiple operating systems to run simultaneously on a single physical hardware device.

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Hypervisor

A software layer that enables multiple virtual machines to share and utilize a single physical hardware resource.

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Software as a Service (SaaS)

Delivering software applications to users over the internet, where users can access and utilize the software without installing it locally.

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Platform as a Service (PaaS)

A cloud computing service model that provides users with a platform for developing, running, and managing applications without the need for managing the underlying infrastructure.

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Infrastructure as a Service (IaaS)

A cloud computing service model where users have access to virtualized computing resources, including servers, storage, and networking, on demand.

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Anything as a Service (XaaS)

The concept of providing various services through the cloud, encompassing multiple service models.

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Amazon Web Services (AWS)

Cloud computing service provider offering flexible, reliable, and affordable IT infrastructure services as web services. Accessible through the Internet, it uses a pay-as-you-go model, saving organizations money, time, and resources.

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AWS Compute Services

Services that provide virtual server hosting, container management, and serverless computing, enabling organizations to rent computing power instead of managing their own servers.

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AWS Storage Services

Services that store files, both active and archived, with varying costs based on access frequency, durability, and availability requirements. Offering a storage solution for almost every need, with granular cost control.

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AWS Database Services

Services that offer fully managed relational and NoSQL databases, as well as a scalable petabyte-scale data warehouse service.

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Pay-as-you-go Model

A model where resources are used on demand and billed accordingly, allowing users to pay only for what they consume. This approach contrasts with traditional upfront investments in physical infrastructure.

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Cloud Computing Service Provider

A service that offers a wide range of services like compute, storage, databases, networking, analytics, and more. It allows users to build and deploy applications on the cloud.

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Container Management

The process of managing and deploying applications within containers. Containers are lightweight environments that package applications and their dependencies, ensuring consistent execution across different environments.

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Serverless Computing

A computing approach where code is executed on demand without the need to manage servers or infrastructure. The provider automates scaling, resource allocation, and billing.

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Archival Data Storage

A technique used to store data for long periods, typically with lower access frequencies and cost compared to active storage. They are designed for data that is not frequently accessed, but needs to be preserved and readily available.

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Study Notes

IT Service Management - Week 1 Lab

  • Course code: DAB 202
  • Week: 1
  • Lab: Introduction and resources

The Learning Pyramid

  • Learning activities influence retention rates

  • 10% of information retained from reading

  • 20% retention from hearing

  • 30% retention from seeing

  • 50% retention from seeing and hearing

  • 70% retention from speaking and writing

  • 90% retention from doing

  • Active learning methods like workshops, demonstrations, and presentations improve knowledge retention.

Tools & Learning Resources

  • LinkedIn Learning is a resource for learning.
  • O'Reilly and St. Clair College Library websites are additional learning platforms.
  • AWS Academy tools and resources include a pre-course survey and trends in cloud computing.
  • AWS Free Tier and Console are available online.
  • Lab exercises with a student guide are included in the course.

AWS Certifications

  • Role-based certifications cover professional, associate, and foundational levels.
  • Specialty certifications include advanced networking, machine learning, and security.

Course Tools

  • Course tools are available for online learning exercises.

Career Services

  • Links to career services offered by St. Clair College are provided.

Respondus Monitor

  • Respondus Monitor is a tool for online exam management, accessible through the St. Clair College IT Services section.

More AWS Resources

  • Websites for AWS academy and skill building resources are offered to students for supplemental learning.

What is Amazon Web Services? (AWS)

  • AWS provides computing, analytics, database, storage, security, and application services.

Introducing AWS

  • Amazon Web Services (AWS) launched in 2002 as an eCommerce platform.
  • It evolved into a cloud computing service company.
  • AWS has been a dominant cloud provider for many years.

Amazon Web Services (AWS)

  • Cloud computing service provider offering flexibility, reliability, and affordability.
  • Provides IT infrastructure as web services, accessible via the internet.
  • Utilizes a pay-as-you-go model for cost optimization.
  • Services are categorized into groups for organized access.

Compute Services

  • AWS offers virtual server hosting, container management, and serverless computing options.
  • Organizations avoid hosting servers by renting compute space.
  • No longer needing physical servers or data centers.

AWS Storage Services

  • Provides storage for in-use and archival data.
  • Cost depends on access frequency and desired data durability.
  • Offers various storage types addressing diverse needs.

AWS Database Services

  • Offers managed relational and NoSQL databases.
  • Provides petabyte-scale data warehousing services.

What is Cloud Computing?

  • Cloud computing is not new. It's evolved from mainframe computing to virtual machines and more.

Cloud Computing in Daily Life

  • Cloud storage services like Google Drive and OneDrive.
  • Supports data backups and collaborative document editing.

Cloud Computing at Work

  • Eliminates data center management, physical servers, and cabling.
  • No need for server room setup or maintenance.
  • No hardware replacements/procedures are needed.
  • Businesses can scale up and down resources with pay-as-you-go pricing.
  • Optimizes purchasing by adjusting resources as needed.

Advantages of Cloud Computing

  • Trade capital expense for operational expense (CAPEX for OPEX)
  • Scale resources efficiently
  • Increased speed and agility
  • Reduced hardware maintenance costs
  • Global availability

NIST Cloud Computing Model

  • Based on broad network access, rapid elasticity, measured service, and on-demand self-service.
  • Three service models: SaaS, PaaS, and IaaS.
  • Deployment models: public, private, hybrid, and community.

Essential Cloud Characteristics

  • On-demand self-service, broad network access, resource pooling, rapid elasticity, and measured service.

Cloud Service Models

  • Primary cloud service models: Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS)

Cloud Deployment Models

  • Public Cloud
  • Private Cloud
  • Community Cloud
  • Hybrid Cloud
  • Multi-Cloud

Cloud Providers

  • Azure, Google Cloud, IBM Cloud and other major providers are listed.

Career Certifications

  • Links to career certifications for Google, Microsoft, and Amazon platforms listed.

AWS Services

  • Specific AWS services like Amazon SageMaker AI, Amazon Generative AI, Amazon Bedrock, and Amazon Q are presented.

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