IT Operations and ITIL Lifecycle Quiz

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Questions and Answers

What was Kanban initially created as?

Lean manufacturing process

Just in time (JIT) manufacturing process (correct)

Agile software development framework

Six Sigma methodology

What was the next phase of Kanban after its initial creation?

Focus on lean manufacturing principles

Introduction of new principles and practices for knowledge workers (correct)

Expansion into agile software development

Integration with Six Sigma methodology

What is the main focus of the Kanban approach?

Implementing strict control over development teams

Maximizing profit at any cost

Managing workflow with continuous improvement (correct)

Minimizing productivity to reduce costs

What is the purpose of visualizing workflows as columns on the Kanban board?

To optimize workflow and utilize full potential Signup and view all the answers

What is the ultimate goal of the Kanban method for businesses?

Improve return on investment by reducing waiting inventory Signup and view all the answers

What is the most basic level of visualization on a Kanban board?

Each prioritized task (or card) going through the team's workflow Signup and view all the answers

What is the aim of principled performance in business?

To achieve objectives reliably while managing uncertainty and acting with integrity Signup and view all the answers

According to ISO/IEC 38500:2015, what does IT governance aim to control and direct?

Present and future IT usage for long-term business success Signup and view all the answers

Who is often responsible for corporate governance for IT?

The board of directors or a specific subset of the organization Signup and view all the answers

What does compliance encompass?

Digital security requirements, legal obligations, and meeting third-party requirements Signup and view all the answers

What does risk management aim to do?

Minimize adverse events, maximize positive impacts, and align with organizational objectives Signup and view all the answers

What is crucial in integrating external compliance requirements into internal compliance management?

Integrating external compliance requirements into internal compliance management Signup and view all the answers

What is the chronic core conflict identified by Dr. Eliyahu M. Goldratt?

Conflict between development and operations teams Signup and view all the answers

What is the ratio of developers to security personnel mentioned in the text?

100:1 Signup and view all the answers

What does the DevOps infinity loop represent?

Continuous development and integration without a final stage Signup and view all the answers

What is the purpose of the build stage in the DevOps process?

Converting software code into a binary artifact and saving it to a shared repository Signup and view all the answers

What is the DevOps software development technique involving developers regularly merging their source code into a common repository?

Continuous integration (CI) Signup and view all the answers

What does DevOps maturity make organizations more likely to have deployed throughout their lifecycle?

Automated security practices Signup and view all the answers

What is the main purpose of continuous integration?

Identify and resolve bugs faster, improve software quality, and reduce deployment time Signup and view all the answers

Which technologies enable continuous testing of multiple codebases in parallel?

Selenium and JUnit Signup and view all the answers

What does DevOps aim to achieve by eliminating manual procedures and deploying every code change through the entire pipeline to production in real-time?

Faster and automated deployments Signup and view all the answers

Which tools are used for overseeing software production during the 'Operate' step of the DevOps process?

Ansible and Puppet Signup and view all the answers

What is emphasized in the 'Locality and simplicity' idea of DevOps?

Designing systems and organizations with simplicity in mind and allowing local code modifications Signup and view all the answers

What does the 'Improvement of daily work' idea of DevOps focus on?

Reducing technical debt and enhancing architecture to deliver better value faster Signup and view all the answers

What are the major elements of Kanban workflow?

Visualize, limit WIP, manage workflow, ensure explicit policies, create a feedback loop, collaboratively improve Signup and view all the answers

Which stage is emphasized in the ITIL Lifecycle for continuous improvement?

Continual service improvement Signup and view all the answers

What are the responsibilities of IT operations?

Providing hardware and software, supporting IT functions, SLA specification and monitoring, information security, capacity planning, disaster recovery, business continuity Signup and view all the answers

Which tasks are classified under IT operations in the disciplined Agile framework?

Evolving infrastructure, running solutions, managing infrastructure, configuration management, IT operations governance, Governance, Risk, and Compliance (GRC) Signup and view all the answers

What does Governance, Risk, and Compliance (GRC) involve?

Well-planned and integrated capabilities to ensure principled performance at all organizational levels, including internal audit, risk, legal, HR, IT, finance, compliance, and third-party tasks Signup and view all the answers

According to the Open Compliance and Ethics Group (OCEG), what does GRC involve?

Involving the duties of internal audit, risk, legal, HR, IT, finance, compliance, line of business, board, executive suite, and third parties Signup and view all the answers

Study Notes

IT Operations, Kanban, and ITIL Lifecycle Summary

Kanban workflow stages include backlog, in progress, testing, and done, with work in progress (WIP) limits to identify and control bottlenecks.
Kanban has six major elements: visualize, limit WIP, manage workflow, ensure explicit policies, create a feedback loop, and collaboratively improve.
DevOps does not replace the significance of IT operations, as both Dev and Ops teams are essential and distinct entities.
ITIL Lifecycle for services consists of service strategy, service design, service transition, service operation, and continual service improvement stages.
The continual service improvement stage in ITIL Lifecycle emphasizes the necessity of continuous improvement throughout the service lifespan.
IT operations responsibilities include providing hardware and software, supporting IT functions, SLA specification and monitoring, information security, capacity planning, disaster recovery, and business continuity.
The IT operations team comprises IT managers, systems and network engineers, and network security professionals.
The disciplined Agile framework identifies six classifications of tasks for IT operations, including evolving infrastructure, running solutions, managing infrastructure, configuration management, IT operations governance, and Governance, Risk, and Compliance (GRC).
IT operations are responsible for evolving and innovating IT infrastructure to meet organizational demands, as well as running and managing solutions to ensure their effective delivery.
IT operations also manage infrastructure, configuration, disaster recovery, governance, risk, compliance, and performance metrics.
Governance, Risk, and Compliance (GRC) involves well-planned and integrated capabilities to ensure principled performance at all organizational levels, including internal audit, risk, legal, HR, IT, finance, compliance, and third-party tasks.
The Open Compliance and Ethics Group (OCEG) defines GRC as involving the duties of internal audit, risk, legal, HR, IT, finance, compliance, line of business, board, executive suite, and third parties.

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Description

Test your knowledge of IT operations, Kanban, and ITIL Lifecycle with this quiz. Explore topics such as Kanban workflow stages, IT operations responsibilities, ITIL Lifecycle stages, and the significance of continual service improvement. Prepare to delve into DevOps, Agile framework, and Governance, Risk, and Compliance (GRC) in the context of IT operations.