IT Governance and Management
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Questions and Answers

What is one of the key components of IT governance?

  • Creation of automated deployment scripts
  • Establishment of an effective organization structure (correct)
  • Establishment of a secure network
  • Development of employee training programs
  • Which process is specifically mentioned as being monitored using a balanced scorecard in IT governance?

  • Marketing strategies
  • Quality management (correct)
  • Customer service
  • Product development
  • What is the ultimate goal of continuous improvement in IT processes?

  • To cut IT costs
  • To eliminate network downtime
  • To remain effective and support ongoing business needs (correct)
  • To reduce IT workforce
  • Which of the following is not typically a focus area of IT governance?

    <p>Product innovation</p> Signup and view all the answers

    In IT governance, which process involves overseeing the recruitment, selection, and training of IT staff?

    <p>Personnel management</p> Signup and view all the answers

    Study Notes

    IT Governance Key Processes

    • IT governance focuses on several key processes, including: • Personnel management • Sourcing • Change management • Financial management • Quality management • Security management • Performance optimization

    Effective Governance Structure

    • An effective IT governance program establishes: • An effective organization structure • Clear statements of roles and responsibilities

    Monitoring and Improvement

    • An effective governance program uses: • A balanced scorecard to monitor key processes • Continuous improvement process to: • Change IT processes to remain effective • Support ongoing business needs

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    Description

    This quiz covers key processes and components of IT governance, including personnel management, sourcing, and performance optimization. It also touches on the importance of a balanced scorecard and continuous improvement.

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