35 Questions
Capacity Management process should involve monitoring patterns of business activity and service utilization through performance, throughput of IT services, and the supporting data components.
True
The Capacity Management process includes producing regular reports on service and component capacity, but it does not cover ad hoc performance reports.
False
Capacity Management involves tuning activities to make the most efficient use of existing IT resources and understanding future customer demands for IT resources.
True
Business Capacity Management is responsible for translating business needs into requirements for service and IT infrastructure.
True
The Capacity Plan produced by Capacity Management does not need to cover a sufficient planning timeframe to meet future service levels.
False
Capacity Management does not play a role in identifying and resolving Incidents and Problems associated with service or component performance.
False
Capacity Management is primarily focused on ensuring that IT services and systems are performing efficiently and cost-effectively.
True
One aspect of Capacity Management is balancing costs against the resources needed, ensuring that the purchased processing capacity is justifiable in terms of business need.
True
Capacity Management does not involve balancing supply against demand, as it focuses solely on the efficient use of resources.
False
The objective of Capacity Management includes providing advice and guidance on capacity- and performance-related issues to all areas of the business and IT.
True
Capacity Management is not responsible for managing or influencing the demand for a particular IT resource.
False
One of the goals of Capacity Management is assessing the impact of all changes on the Capacity Plan and service performance.
True
Service Capacity Management focuses on predicting the performance and capacity of individual IT technology components only.
False
Future requirements for capacity planning in IT services can be derived from Service Strategy and Service Portfolio.
True
Automated thresholds should not be used in managing operational services according to the text.
False
Service Capacity Management mainly focuses on building structural service integrity at the edge of all technology areas.
False
Business Impact Analysis (BIA) is a key component of Service Capacity Management.
False
Service Capacity Management ensures that collected data is used to reduce or avoid potential impacts on service targets.
True
What is an important moment of truth according to the text?
Service failures
Which part of ITIL practice evaluates the level of insurance needed to protect service assets?
IT Service Continuity Management
Why do most of us purchase insurance according to the text?
To experience peace of mind
What is a form of risk management mentioned in the text?
Insurance purchase
Which process contains methods, techniques, and practices for managing, preventing, and analyzing service failures?
IT Service Continuity Management
Why are service failures of extreme magnitude something businesses or service providers want to avoid?
To improve reputation
What is the primary purpose of corrective measures in security incident response?
To prevent security incidents from happening again
Why is it crucial to maintain accurate documentation of security controls?
To reflect accurately the operation and maintenance of controls
What is one of the major challenges faced in establishing an effective Information Security Policy according to the text?
Lack of support from the business
Why is it considered pointless to implement security policies without business support?
Because IT services cannot be adequately protected
What is the perception in some organizations regarding IT security responsibility?
IT is responsible for all aspects of IT security and service protection
What is one of the requirements associated with IT security management mentioned in the text?
Monitoring and managing security incidents and breaches
What is the purpose of identification and authentication in IT security?
Determining who is seeking access
Which practice is associated with reductive measures mentioned in the text for IT security?
Implementing regular backups
What is the primary role of access control in IT security management?
Determining who is allowed access to what information
Which activity falls under the protective measures category for security incidents according to the text?
Developing contingency plans
What does the Information Security Management System (ISMS) primarily aim to do?
Enforce adherence to security policies
Study Notes
Capacity Management
- Capacity Management process involves monitoring patterns of business activity and service level plans through performance, utilization, and throughput of IT services and supporting infrastructure.
- It includes producing regular and ad-hoc reports on service and component capacity and performance.
- Tuning activities are undertaken to make the most efficient use of existing IT resources.
- The process involves understanding agreed current and future demands made by the customer for IT resources and producing forecasts for future requirements.
Capacity Management Objectives
- To produce and maintain an appropriate and up-to-date Capacity Plan.
- To provide advice and guidance to all areas of the business and IT on capacity- and performance-related issues.
- To ensure service performance achievements meet or exceed all agreed performance targets.
- To assist with the diagnosis and resolution of performance- and capacity-related incidents and problems.
- To assess the impact of all changes on the Capacity Plan and the performance and capacity of all services and resources.
Business Capacity Management
- Translates business needs and plans into requirements for service and IT infrastructure.
- Ensures that future business requirements for IT services are quantified, designed, planned, and implemented in a timely fashion.
Service Capacity Management
- Manages, controls, and predicts the end-to-end performance and capacity of live, operational IT services.
- Ensures that the performance of all services meets service targets within SLAs and SLRs.
- Monitors and measures service performance, and collects data to predict future requirements.
Component Capacity Management
- Manages, controls, and predicts the performance, utilization, and capacity of individual IT technology components.
- Uses automated thresholds to manage operational services and rapidly identify situations where service targets are breached.
IT Service Continuity Management
- Evaluates the level of insurance needed to protect service assets and develops a manuscript to recover from a disaster.
- Ensures that the business can recover from a disaster and restore services quickly.
IT Security Management
- Produces and maintains an Information Security Policy.
- Communicates, implements, and enforces adherence to all security policies.
- Assesses and categorizes information assets, risks, and vulnerabilities.
- Monitors and manages security incidents and breaches.
- Regularly assesses, reviews, and reports security risks and threats.
IT Security Management Controls
- Corrective measures repair damage as far as possible.
- Reductive measures minimize possible damage.
- Protective measures detect security incidents as soon as possible.
- Fallback measures can be seen as corrective measures.
Information Security Management Challenges
- Establishing an appropriate Information Security Policy with an effective supporting process and controls.
- Lack of support from the business can limit the effectiveness of IT security controls.
- IT security is often seen as an IT responsibility, and the business may not take responsibility for IT security.
Test your knowledge about IT Capacity Management, which involves ensuring that IT services and systems meet the demands of the business in a cost-effective manner. Learn about balancing costs against resources and supply against demand.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
