ISO Standards: QMS, EMS, and Relationship Management

A globally recognized standard focusing on improving an organization's ability to consistently deliver products and services that meet customer and regulatory requirements.

This standard outlines requirements for organisations to demonstrate their ability to consistently provide a product and/ or services that meet customer and regulatory requirements.

A standard that helps organizations identify, prioritize, and manage environmental risks and opportunities.

This standard provides a framework for establishing, managing, and improving collaborative relationships between organizations, such as customers, suppliers, or partners.

Focuses on enhancing the positive impact of businesses on the communities they serve.

Leveraging data to enhance mobility and gain insights.

This concept suggests incorporating environmental considerations into business practices.

Questions aim to understand the team structure, success metrics, and key advice for a successful candidate.

The ability to effectively manage and prioritize multiple teams with different goals and challenges.

The ability to resolve conflicts with clients effectively and find mutually agreeable solutions.

Building trust and strong relationships with clients through honesty and integrity

A process for evaluating performance based on pre-defined metrics, often using a color-coded system like red, amber, and green.

The importance of understanding and addressing the root cause of performance issues by considering factors like processes, communication, and individual circumstances.

Collaboration and communication are crucial for resolving performance issues, both within teams and with clients.

The ability to adapt to changing contract terms and guide clients through potential changes.

Understanding the importance of adherence to health and safety procedures and ensuring compliance.

Understanding and following processes, even when clients may not fully understand their own procedures.

A set of financial goals and targets for a specific period, usually a month. Involves planning for expenses, income, and resource allocation.

The process of reviewing and adjusting budget performance against planned targets and actual costs.

A metric that measures the performance of a service delivery team, often related to quality of service or client satisfaction.

The process of managing data to ensure its accuracy and consistency, often in preparation for reporting or analysis.

A strategy for managing service delivery that ensures employees are available to handle customer requests and issues around the clock.

A period of time where a company tries out a new process or strategy, usually lasting three months, and involves feedback and adjustments.

A situation where a company has to urgently dispatch employees to fix unexpected issues, often related to maintenance or repairs.

A person responsible for overseeing the technical aspects of a project, often working with contractors and subcontractors.

A document that outlines the terms and conditions of a project or service. The contract defines the scope of work, timelines, payment terms, and responsibilities of each party involved.

Regular meetings where a project's performance is evaluated against the contract's terms, including cost, quality, and schedule. This ensures all parties are aligned and any issues are addressed promptly.

The process of preparing a proposal to win a contract, often involving a competitive selection process.

Financial resources allocated to a project or program, typically structured for a specific period, such as a financial year.

The financial year, typically running from April 1st to March 31st.

A legal obligation placed upon a body or individual to maintain certain aspects of a public right of way, such as roads, pavements, and bridges. This responsibility commonly falls on the local highway authority.

The process of maintaining public roads, highways, and other infrastructure under the responsibility of the local highway authority.

A legal act outlining the duties and responsibilities of local highway authorities in relation to highway maintenance.  Section 41 imposes a duty to maintain the adopted highway at public expense.