ISO 17025 Quality Management Systems
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Questions and Answers

What should the laboratory do when it finds out that nonconformities could recur?

  • Report the nonconformities to the authorities
  • Ignore the nonconformities and continue with the process
  • Stop the examination process
  • Take action to identify, document and eliminate the cause(s) (correct)

When should the laboratory take action to identify the cause of nonconformities?

  • When the nonconformities are detected during the post-examination process
  • When the nonconformities are minor
  • When the nonconformities are detected during the pre-examination process
  • When it is determined that nonconformities could recur or there is doubt about compliance (correct)

What is the primary reason for the laboratory to take action?

  • To prevent nonconformities from recurring (correct)
  • To increase efficiency
  • To improve its reputation
  • To reduce costs

What should the laboratory document?

<p>The cause(s) of the nonconformities (C)</p> Signup and view all the answers

What is the ultimate goal of the laboratory's action?

<p>To eliminate the cause(s) of nonconformities (B)</p> Signup and view all the answers

What is implied by the phrase 'doubt about the laboratory's compliance with its own procedures'?

<p>There is a possibility that the laboratory may not be following its own procedures (D)</p> Signup and view all the answers

When is the laboratory required to take action?

<p>When it is determined that nonconformities could recur or there is doubt about compliance (B)</p> Signup and view all the answers

What is the laboratory's responsibility in case of nonconformities?

<p>To take action to identify, document and eliminate the cause(s) of nonconformities (A)</p> Signup and view all the answers

What is the focus of the laboratory's action?

<p>On the cause(s) of the nonconformities (D)</p> Signup and view all the answers

What is the outcome of the laboratory's action?

<p>Elimination of the cause(s) of nonconformities (D)</p> Signup and view all the answers

Flashcards

Recurring Nonconformities

Nonconformities that have the potential to happen again.

Identify Causes

Figure out why nonconformities happen.

Document Causes

Keep records of why nonconformities occurred.

Eliminate Causes

Stop nonconformities from happening again.

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Doubtful Compliance

Questioning if procedures are being followed correctly.

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Laboratory Action

Steps taken to address nonconformities.

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Nonconformity

Deviation from the required standards or procedures.

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Prevent Recurrence

The aim of action taken, to stop future issues.

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Compliance

Following the rules and procedures.

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Action Trigger

The condition that prompts laboratory action. (recurring or doubtful compliance)

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Study Notes

Laboratory Management

  • The laboratory shall define its quality management system's intent in a quality policy.

Document Control

  • Changes to documents are identified.
  • Documents remain legible.
  • Documents are periodically reviewed and updated at a frequency that ensures they remain fit for purpose.

Supplier Management

  • The laboratory shall monitor the performance of suppliers to ensure that purchased services or items consistently meet the stated criteria.

Advisory Services

  • The laboratory shall establish arrangements for communicating with users on:
    • Advising on choice of examinations and use of services.
    • Advising on individual clinical cases.
    • Professional judgments on the interpretation of examination results.
    • Promoting the effective utilization of laboratory services.
    • Consulting on scientific and logistic matters.

Complaint Resolution

  • The laboratory shall have a documented procedure for the management of complaints or other feedback received from clinicians, patients, laboratory staff, or other parties.

Nonconformity Management

  • The laboratory shall take action to identify, document, and eliminate the cause(s) of nonconformities in pre-examination, examination, and post-examination processes that could recur or raise doubts about the laboratory's compliance with its own procedures.

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Description

Test your knowledge on the quality policy and laboratory management as outlined in the ISO 17025 standard. Understand the intent of a quality management system and its implementation in a laboratory setting. This quiz is ideal for laboratory professionals and quality management system auditors.

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