23 Questions
Match the following functions with their descriptions:
Informs Consumer Rights = CCPC informs consumers of their rights by providing them with information to enable them make informed decisions when buying goods and services Enforces Consumer Protection Law = CCPC enforces a wide range of consumer protection legislation through its enforcement tools such as prosecution, on the spot fine, undertaking, etc. Enforces Competition Law = CCPC enforces Irish and European Competition law in Ireland, conducts investigations, and may take legal proceedings to compel parties to stop their illegal activity Assesses Mergers = CCPC examines mergers and acquisitions to ensure that competition is not reduced which could impact on prices/services provided to consumers, and may approve, block, or impose merger terms and conditions
Match the following enforcement tools with their descriptions:
Prosecution enforcement tool = Prosecuting a trader who has broken the law is the ultimate sanction On the spot fine enforcement tool = CPA provides for the issue of on the spot fines in respect of breaches of price display legislation, this sanction may be used as an alternative to prosecution Undertaking enforcement tool = CCPC may seek and obtain a written undertaking that a trader involved in a prohibited act or practice will comply with the requirements of the CPA Compliance notice enforcement tool = CCPC may issue this notice if seller has committed a prohibited practice, asks the seller to comply with the CPA and take corrective action
Match the following legal proceedings with their descriptions:
Civil or criminal enforcement proceedings = May follow where CCPC finds evidence of breaches of competition law and can take legal proceedings to compel parties to stop their illegal activity Prohibition order enforcement tool = Any person, including the CCPC, can apply to the Circuit or the High Court for an order prohibiting a trader from committing or engaging in a prohibited act or practice Small Claims Procedure = Provided under one’s local district court, can be used by consumers against businesses, and for claims under €2,000 Ombudsman for Public Bodies = Examines complaints from people who feel they have been unfairly treated by certain public bodies, independent service, and impartial service
Match the following functions with their activities:
Advises Government and Influences Policy = CCPC advises the government how proposed legislation or regulations could affect markets in terms of competition and/or consumer welfare Assesses Mergers = CCPC examines mergers and acquisitions to ensure that competition is not reduced which could impact on prices/services provided to consumers Enforces Consumer Protection Law = CCPC enforces a wide range of consumer protection legislation through its enforcement tools such as prosecution, on the spot fine, undertaking, etc. Informs Consumer Rights = CCPC informs consumers of their rights by providing them with information to enable them make informed decisions when buying goods and services
Match the following consumer rights with their corresponding descriptions:
Merchantable quality = Goods being of an acceptable standard, considering what is said about them, what they are supposed to do, their durability, and the price paid Fit for intended purpose = Goods must be suitable for the purpose they are commonly used for as well as any specific purpose communicated by the seller Quiet possession = The buyer's right to trust the seller's claim about the goods or services being sold Retailer responsibility = The seller being ultimately responsible for the contract and resolving any issues
Match the following rights under the Sale of Goods and Supply of Services Act 1980 with their descriptions:
Rights for services = Services must be carried out with proper care and diligence, using sound materials fit for purpose, and of merchantable quality Guarantees = Given by the seller, these must not infringe on consumers' statutory rights Protection from unsolicited goods/inertia selling = Consumers are protected from receiving unsolicited goods and from inertia selling practices Redress entitlements = Consumers have the right to seek redress or compensation for any issues with the goods or services
Match the following statements with the corresponding act:
Makes it illegal for traders to make false or misleading claims about goods, services, and prices = Consumer Protection Act 2007 Grants statutory rights to consumers regarding goods, services, and other rights = Sale of Goods and Supply of Services Act 1980 Prohibits misleading and aggressive practices, and certain prohibited practices = Consumer Protection Act 2007 Outlines rights for services and requirements for proper care and diligence = Sale of Goods and Supply of Services Act 1980
Match the following responsibilities with the corresponding party under the Sale of Goods and Supply of Services Act 1980:
Ultimate responsibility for the contract and resolving any issues = Seller Must not infringe on consumers' statutory rights with guarantees = Seller Responsible for the quality of goods and proper care in services = Seller Trusts the seller's claim about the goods or services being sold = Buyer
Match the following terms with their definitions under the Sale of Goods and Supply of Services Act 1980:
Fit for intended purpose = Goods must be suitable for the purpose they are commonly used for as well as any specific purpose communicated by the seller Merchantable quality = Goods being of an acceptable standard, considering what is said about them, what they are supposed to do, their durability, and the price paid Quiet possession = The buyer's right to trust the seller's claim about the goods or services being sold Redress entitlements = Consumers have the right to seek redress or compensation for any issues with the goods or services
Match the following prohibited practices with the corresponding act:
Banning unfair commercial practices = Consumer Protection Act 2007 Prohibiting misleading practices and certain prohibited practices = Consumer Protection Act 2007 Protection from unsolicited goods and inertia selling practices = Consumer Protection Act 2007 Outlining rights for services and requirements for proper care and diligence = Sale of Goods and Supply of Services Act 1980
Match the following statements with the corresponding rights under the Sale of Goods and Supply of Services Act 1980:
Goods must match their description on packaging, brochure, or as described by the salesperson = Rights for goods The buyer has the right to quiet possession = Rights for goods Goods must be of merchantable quality, fit for the intended purpose, and conform to their sample = Rights for goods The act outlines rights for services, requiring proper care and diligence = Rights for services
Match the following functions with their activities:
Informs Consumer Rights = CCPC informs consumers of their rights by providing them with information to enable them make informed decisions when buying goods and services Enforces Consumer Protection Law = CCPC enforces a wide range of consumer protection legislation through its enforcement tools such as prosecution, on the spot fine, undertaking, consumer protection list, prohibition order, and compliance notice Enforces Competition Law = CCPC enforces Irish and European Competition law in Ireland by conducting investigations and taking legal proceedings to compel parties to stop their illegal activity Assesses Mergers = CCPC examines mergers and acquisitions to ensure that competition is not reduced, and it may approve the transaction, block the transaction, or impose merger terms and conditions which will address competition concerns
Match the following enforcement tools with their descriptions:
Prosecution enforcement tool = Prosecuting a trader who has broken the law is the ultimate sanction On the spot fine enforcement tool = CPA provides for the issue of on the spot fines in respect of breaches of price display legislation, this sanction may be used as an alternative to prosecution Undertaking enforcement tool = CCPC may seek and obtain a written undertaking that a trader involved in a prohibited act or practice will comply with the requirements of the CPA Compliance notice enforcement tool = CCPC may issue this notice if a seller has committed a prohibited practice, asking the seller to comply with the CPA and take corrective action
Match the following legal proceedings with their descriptions:
Civil or criminal enforcement proceedings = May follow where evidence of breaches of competition law is found, and CCPC can take legal proceedings to compel parties to stop their illegal activity Prohibition order enforcement tool = Any person, including the CCPC, can apply to the Circuit or the High Court for an order prohibiting a trader from committing or engaging in a prohibited act or practice Small Claims Procedure = Provided under one’s local district court, can be used by consumers against businesses, and as of January 2010, can be used by businesses against other businesses for claims under €2,000 Ombudsman for Public Bodies = Examines complaints from people who feel they have been unfairly treated by certain public bodies, independent, impartial, and free service
Match the following prohibited practices with the corresponding act:
Price fixing = Illegal as it reduces fair competition Misleading advertising = Prohibited practice under consumer protection legislation Unfair commercial practices = Prohibited under consumer protection legislation Anti-competitive agreements = Prohibited under Irish and European Competition law
Match the following rights under the Sale of Goods and Supply of Services Act 1980 with their descriptions:
Merchantable quality = Goods being of an acceptable standard, considering what is said about them, what they are supposed to do, their durability, and the price paid. Fit for intended purpose = Goods must be suitable for the purpose for which they are commonly supplied and any specific purpose mentioned by the seller. Match their description = Goods must correspond with any description of them given by the seller, packaging, brochure, or salesperson. Quiet possession = Buyer's right to trust the seller's claim of the goods/services being sold without interference.
Match the following prohibited practices with the corresponding act:
False or misleading claims about goods, services, and prices = Consumer Protection Act 2007 Unsolicited goods/inertia selling = Sale of Goods and Supply of Services Act 1980 Misleading practices and aggressive practices = Consumer Protection Act 2007 Banning unfair commercial practices = Consumer Protection Act 2007
Match the following responsibilities with the corresponding party under the Sale of Goods and Supply of Services Act 1980:
Ultimate responsibility for the contract = Seller Resolving any issues with the goods = Seller Statutory rights infringement = Seller Guarantees not infringing on statutory rights = Seller
Match the following legal proceedings with their descriptions:
Redress entitlements = Rights of consumers to seek compensation or remedy for unsatisfactory goods or services. Protection from unsolicited goods/inertia selling = Consumer's protection from receiving goods they did not request or agree to purchase. Retailer responsibility = Responsibility of the retailer to ensure compliance with consumer rights and provide redress for any issues. Competition and Consumer Protection Commission (CCPC) = Establishment of an authority to enforce consumer protection laws and promote fair competition.
Match the following functions with their activities:
Outlines rights for services = Requiring services to be carried out with proper care and diligence, using sound materials fit for purpose, and of merchantable quality. Grants statutory rights to consumers = Regarding goods, services, and other rights under the Sale of Goods and Supply of Services Act 1980. Makes it illegal for traders to make false or misleading claims = Consumer Protection Act 2007 Prohibits misleading practices, aggressive practices, and certain prohibited practices = Consumer Protection Act 2007
Match the following statements with the corresponding act:
Grants statutory rights to consumers regarding goods, services, and other rights = Sale of Goods and Supply of Services Act 1980 Makes it illegal for traders to make false or misleading claims about goods, services, and prices = Consumer Protection Act 2007 Additional rights include retailer responsibility, guarantees, protection from unsolicited goods/inertia selling, and redress entitlements = Sale of Goods and Supply of Services Act 1980 Prohibits misleading practices, aggressive practices, and certain prohibited practices, and outlines rules regarding prices and redress = Consumer Protection Act 2007
Match the following terms with their definitions under the Sale of Goods and Supply of Services Act 1980:
Merchantable quality = Goods being of an acceptable standard, considering what is said about them, what they are supposed to do, their durability, and the price paid. Fit for intended purpose = Goods must be suitable for the purpose for which they are commonly supplied and any specific purpose mentioned by the seller. Match their description = Goods must correspond with any description of them given by the seller, packaging, brochure, or salesperson. Quiet possession = Buyer's right to trust the seller's claim of the goods/services being sold without interference.
Match the following consumer rights with their corresponding descriptions:
Right to quiet possession = Buyer's right to trust the seller's claim of the goods/services being sold without interference. Right to seek redress = Consumer's right to compensation or remedy for unsatisfactory goods or services. Right to goods of merchantable quality = Consumer's entitlement to goods of an acceptable standard and durability based on the price paid and their intended purpose. Right to guarantees not infringing on statutory rights = Consumer's right to have guarantees from the seller that do not undermine their statutory rights.
Study Notes
Consumer Rights in Ireland: Sale of Goods and Supply of Services Act 1980 and Consumer Protection Act 2007
- Sale of Goods and Supply of Services Act 1980 grants statutory rights to consumers regarding goods, services, and other rights.
- Under this act, goods must be of merchantable quality, fit for the intended purpose, match their description, and conform to their sample.
- The act also outlines rights for services, requiring them to be carried out with proper care and diligence, using sound materials fit for purpose, and of merchantable quality.
- Additional rights under the act include retailer responsibility, guarantees, protection from unsolicited goods/inertia selling, and redress entitlements.
- Merchantable quality is defined as goods being of an acceptable standard, considering what is said about them, what they are supposed to do, their durability, and the price paid.
- Goods must be fit for their intended purpose and any purpose stated by a salesperson.
- Goods must match their description on packaging, brochure, or as described by the salesperson.
- The buyer has the right to quiet possession, meaning they trust the seller's claim of the goods/services being sold.
- The seller is ultimately responsible for the contract, not the manufacturer, and is responsible for resolving any issues.
- Guarantees given by the seller must not infringe on consumers' statutory rights.
- The Consumer Protection Act 2007 makes it illegal for traders to make false or misleading claims about goods, services, and prices, banning unfair commercial practices.
- The act also prohibits misleading practices, aggressive practices, and certain prohibited practices, and outlines rules regarding prices and redress, and set up the Competition and Consumer Protection Commission (CCPC).
Consumer Rights in Ireland: Sale of Goods and Supply of Services Act 1980 and Consumer Protection Act 2007
- Sale of Goods and Supply of Services Act 1980 grants statutory rights to consumers regarding goods, services, and other rights.
- Under this act, goods must be of merchantable quality, fit for the intended purpose, match their description, and conform to their sample.
- The act also outlines rights for services, requiring them to be carried out with proper care and diligence, using sound materials fit for purpose, and of merchantable quality.
- Additional rights under the act include retailer responsibility, guarantees, protection from unsolicited goods/inertia selling, and redress entitlements.
- Merchantable quality is defined as goods being of an acceptable standard, considering what is said about them, what they are supposed to do, their durability, and the price paid.
- Goods must be fit for their intended purpose and any purpose stated by a salesperson.
- Goods must match their description on packaging, brochure, or as described by the salesperson.
- The buyer has the right to quiet possession, meaning they trust the seller's claim of the goods/services being sold.
- The seller is ultimately responsible for the contract, not the manufacturer, and is responsible for resolving any issues.
- Guarantees given by the seller must not infringe on consumers' statutory rights.
- The Consumer Protection Act 2007 makes it illegal for traders to make false or misleading claims about goods, services, and prices, banning unfair commercial practices.
- The act also prohibits misleading practices, aggressive practices, and certain prohibited practices, and outlines rules regarding prices and redress, and set up the Competition and Consumer Protection Commission (CCPC).
Test your knowledge of consumer rights in Ireland with this quiz covering the Sale of Goods and Supply of Services Act 1980 and the Consumer Protection Act 2007. Explore statutory rights for goods and services, retailer responsibilities, guarantees, and protection from unfair practices.
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