Irish Consumer Rights Quiz

Informs Consumer Rights = CCPC informs consumers of their rights by providing them with information to enable them make informed decisions when buying goods and services Enforces Consumer Protection Law = CCPC enforces a wide range of consumer protection legislation through its enforcement tools Enforces Competition Law = CCPC enforces Irish and European Competition law in Ireland Advises Government and Influences Policy = CCPC advises the government how proposed legislation or regulations could affect markets in terms of competition and/or consumer welfare

Prosecution enforcement tool = Prosecuting a trader who has broken the law is the ultimate sanction On the spot fine enforcement tool = CPA provides for the issue of on the spot fines in respect of breaches of price display legislation, this sanction may be used as an alternative to prosecution Undertaking enforcement tool = CCPC may seek and obtain a written undertaking that a trader involved in a prohibited act or practice will comply with the requirements of the CPA Consumer protection list enforcement tool = Name and shame of sellers in breach of law, CPA requires that enforcement actions taken by the CCPC are recorded the consumer protection list

Prohibition order enforcement tool = Any person, including the CCPC, can apply to the Circuit or the High Court for an order prohibiting a trader from committing or engaging in a prohibited act or practice Compliance notice enforcement tool = CCPC may issue this notice if seller has committed a prohibited practice, asks the seller to comply with the CPA and take corrective action Civil or criminal enforcement proceedings = May follow where it finds evidence of breaches of competition law, CCPC can take legal proceedings to compel parties to stop their illegal activity Investigations = Conducted by CCPC to enforce Irish and European Competition law in Ireland

<p>Assesses Mergers = CCPC examines mergers and acquisitions to ensure that competition is not reduced which could impact on prices/services provided to consumers Advises Government and Influences Policy = CCPC advises the government how proposed legislation or regulations could affect markets in terms of competition and/or consumer welfare Small Claims Procedure = Provided under one’s local district court, can be used by consumers against businesses, and as of January 2010 can be used by businesses against other businesses for claims under €2,000 Ombudsman for Public Bodies = Examines complaints from people who feel they have been unfairly treated by certain public bodies eg government departments, local authorities, HSE</p> Signup and view all the answers

<p>Merchantable quality = Goods being of an acceptable standard, considering what is said about them, what they are supposed to do, their durability, and the price paid. Fit for intended purpose = Goods must be suitable for the purpose for which they are commonly supplied, as well as any specific purpose made known to the seller. Match description = Goods must correspond with any description given to the buyer, whether on packaging, in a brochure, or as a result of a conversation with a salesperson. Quiet possession = The buyer has the right to possess goods without interference from the seller.</p> Signup and view all the answers

<p>Retailer responsibility = The seller is ultimately responsible for the contract, not the manufacturer, and is responsible for resolving any issues. Guarantees = Guarantees given by the seller must not infringe on consumers' statutory rights. Protection from unsolicited goods = Buyer's protection from receiving goods they did not request or agree to purchase. Redress entitlements = Consumer's entitlement to remedies in case of issues with the goods or services.</p> Signup and view all the answers

<p>Misleading practices = Prohibiting the use of false or misleading information regarding goods, services, and prices. Aggressive practices = Prohibiting aggressive or coercive behavior to make a consumer buy something against their will. Certain prohibited practices = Outlining specific practices that are prohibited in the course of commercial transactions. Competition and Consumer Protection Commission (CCPC) = The establishment of the regulatory body responsible for enforcing consumer protection laws.</p> Signup and view all the answers

<p>Carried out with proper care and diligence = Services must be performed with the appropriate level of attention, skill, and effort. Using sound materials fit for purpose = Services must utilize materials that are suitable for their intended use. Merchantable quality for services = Services must meet an acceptable standard, considering the nature of the service, its price, and any statements made about it. Retailer responsibility for services = The seller is responsible for ensuring that services are carried out in accordance with the contract.</p> Signup and view all the answers

<p>Seller's responsibility for the contract = The seller is ultimately responsible for the contract and resolving any issues, not the manufacturer. Buyer's right to quiet possession = The buyer has the right to possess goods without interference from the seller. Manufacturer's responsibility for the contract = The manufacturer is not ultimately responsible for the contract and resolving issues. Guarantees infringing on statutory rights = Guarantees given by the seller must not infringe on consumers' statutory rights.</p> Signup and view all the answers

<p>False or misleading claims = Prohibiting the use of false or misleading information regarding goods, services, and prices. Banning unfair commercial practices = Prohibiting practices that are unfairly prejudicial to consumers' economic interests. Rules regarding prices and redress = Outlining regulations related to pricing and consumer remedies in case of issues. Consumer rights enforcement body = The establishment of the regulatory body responsible for enforcing consumer protection laws.</p> Signup and view all the answers

<p>Goods must conform to their sample = Goods must match the standard or quality of the sample shown to the buyer before purchase. Fit for purpose stated by salesperson = Goods must be suitable for any specific purpose stated by a salesperson during the sale. Protection from inertia selling = Buyer's protection from being sent goods without request, often accompanied by a demand for payment. Redress entitlements = Consumer's entitlement to remedies in case of issues with the goods or services.</p> Signup and view all the answers