Introduction to Tourism Management

Study Notes

The word hospitality comes from the old French word "hospice," meaning "to provide care/shelter for travelers"
Defined as "the reception and entertainment of guests, visitors, or strangers with liberality and good will"
The hospitality industry includes any organization that provides food, shelter, and other services to people away from home
Examples: food and beverage, accommodation, travel, and tourism

Romans built inns (accommodation + food and drink) on all main roads throughout the country
The first "business lunch" was the idea of a Roman tavern owner in 40 B.C.
During the Middle Ages, charitable institutions and religious orders provided lodging facilities
In the fifteenth century, innkeeping for profit began
In the twenty-first century, the hospitality industry contributes $3.41 trillion to the global economy every year

There are over 700,000 hotels and resorts worldwide
The hotel industry is thriving and worth over $570 billion
The global hotel market has over 4 million hotel rooms worldwide
The travel industry is worth around $1.6 trillion globally and accounts for one-tenth of the world's GDP
Over 173 million people are employed in the hotel and motel industry

The pineapple is globally recognized as a symbol of hospitality
Pineapples were brought back from the West Indies by early European explorers during the seventeenth century
From that time on, the pineapple became the favored fruit of royalty and the elite

Interrelated nature of hospitality and tourism
Complex and multifaceted industry
Includes various sectors: travel, lodging, recreation, event management, and restaurants

Taverns: establishments serving alcoholic beverages and sometimes meals, with limited or nonexistent accommodation options
Inns: lodging establishments offering accommodation and meals, often with shared facilities
Motels: accommodation primarily for motorists, with parking directly accessible from guestrooms and basic amenities
Hotels: lodging establishments providing accommodation, meals, and various guest services, with a range of room types including standard, suites, and luxury accommodations

The Romans built inns (accommodation + food and drink) on all main roads throughout the country
The first 'business lunch' was the idea of a Roman tavern owner in 40 B.C.
During the Middle Ages in Europe, religious pilgrimages were the primary reason for traveling, with charitable institutions and religious orders providing lodging facilities
In the 15th century, many European cities became centers of commerce and culture, and innkeeping for profit began
In the 20th century, the first roadside motel, Motel Inn, opened in San Luis Obispo, California, in 1925, with room rates of $2.50 a night
After World War II, there was a rapid development of hotels, motels, fast food, and coffee shops to cater to the needs of business and leisure travelers, as well as city residents