Introduction to Management 13th Edition Chapter 1 Quiz
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Questions and Answers

What is the purpose of organizations?

  • To maximize financial performance
  • To decrease sustainability
  • To provide useful goods and services and satisfy customer needs (correct)
  • To minimize ethical performance

    • What does the intellectual capital equation consist of?

  • Financial performance and sustainability
  • Ethical performance and governance
  • Commitment and competency (correct)
  • Efficiency and productivity

    • Who holds top management responsible for organizational performance?

  • Board of directors (correct)
  • Freelance or contract workers
  • Financial performance alone
  • Temporary or part-time workers

    • What are the three types of workers in organizations?

    <p>Permanent full-time workers, temporary or part-time workers, freelance or contract workers</p> Signup and view all the answers

    What are managers responsible for according to the text?

    <p>Achieving a common purpose only</p> Signup and view all the answers

    What do organizations provide?

    <p>Useful goods and/or services that return value to society and satisfy customer needs</p> Signup and view all the answers

    What is the overall measure of the quantity and quality of work performance with resource utilization taken into account?

    <p>Productivity</p> Signup and view all the answers

    Which of the following is an input measure of the resource costs associated with goal accomplishment?

    <p>Performance efficiency</p> Signup and view all the answers

    What do high performing organizations treat people as?

    <p>Valuable strategic assets</p> Signup and view all the answers

    Which QWL indicator refers to opportunities to learn and use new skills?

    <p>Opportunities to learn and use new skills</p> Signup and view all the answers

    In the organization viewed as an upside-down pyramid, who directly supports, activates, and is responsible for the work of others?

    <p>Managers</p> Signup and view all the answers

    Which function of management involves the process of arousing people’s enthusiasm to work hard and direct their efforts to achieve goals?

    <p>Leading</p> Signup and view all the answers

    What are Mintzberg's 10 managerial roles?

    <p>Roles involving interpersonal relationships, transfer of information, decision making</p> Signup and view all the answers

    What is the emphasis on teamwork an example of?

    <p>New workforce expectations</p> Signup and view all the answers

    What is an output measure of task or goal accomplishment?

    <p>Performance effectiveness</p> Signup and view all the answers

    What is not a Quality of Work Life (QWL) indicator?

    <p>The process of measuring work performance and taking action to ensure desired results</p> Signup and view all the answers

    What is the intellectual capital equation based on?

    <p>Commitment and competency</p> Signup and view all the answers

    What type of workers do organizations consist of, according to the text?

    <p>Temporary workers and contract workers</p> Signup and view all the answers

    What does corporate governance hold top management responsible for?

    <p>Organizational performance</p> Signup and view all the answers

    What are organizations responsible for providing?

    <p>Useful goods, services, and customer value</p> Signup and view all the answers

    What is the emphasis on teamwork considered as, based on the text?

    <p>Quality of work life indicator</p> Signup and view all the answers

    What is the overall purpose of organizations, as per the text?

    <p>Satisfying customer needs</p> Signup and view all the answers

    What is the emphasis on teamwork an example of?

    <p>Organizing</p> Signup and view all the answers

    Which of the following is an input measure of the resource costs associated with goal accomplishment?

    <p>Performance efficiency</p> Signup and view all the answers

    What do high performing organizations treat people as?

    <p>Valuable strategic assets</p> Signup and view all the answers

    What are Mintzberg's 10 managerial roles focused on?

    <p>Interacting with the environment</p> Signup and view all the answers

    Which function of management involves the process of setting objectives and determining what actions should be taken to accomplish them?

    <p>Planning</p> Signup and view all the answers

    What is the purpose of organizations?

    <p>To achieve goals</p> Signup and view all the answers

    Study Notes

    Purpose of Organizations

    • Organizations aim to achieve specific goals and objectives effectively and efficiently.
    • They provide structure, resources, and processes to meet societal needs and contribute to economic growth.

    Intellectual Capital Equation

    • Consists of human capital, social capital, and structural capital, representing the combined knowledge and skills within an organization.

    Responsibility for Organizational Performance

    • Corporate governance holds top management accountable for overall organizational performance and strategic direction.

    Types of Workers in Organizations

    • Three categories:
      • Knowledge Workers: Utilize specialized knowledge.
      • Manual Workers: Engage in physical labor.
      • Service Workers: Provide services directly to customers.

    Managers' Responsibilities

    • Managers are responsible for planning, organizing, leading, and controlling resources to achieve organizational goals.

    Organizations' Contributions

    • Provide goods and services, create job opportunities, and facilitate social infrastructure.

    Overall Measure of Performance

    • Total effectiveness includes quantity and quality of work performance while considering resource utilization.

    Input Measurement of Resource Costs

    • Resource costs associated with goal accomplishment can be assessed through budgets and expenditures.

    Treatment of People in High-Performing Organizations

    • High-performing organizations treat employees as valuable assets, fostering collaboration and engagement.

    QWL Indicator for Skill Development

    • Opportunities for learning and using new skills are key indicators of Quality of Work Life (QWL).

    Upside-Down Pyramid Structure

    • In this model, frontline employees directly support and are accountable for achieving operational goals.

    Motivation Function of Management

    • Involves motivating employees and directing their efforts toward achieving key objectives and goals.

    Mintzberg's Managerial Roles

    • Encompass interpersonal, informational, and decisional roles, detailing how managers interact and make decisions.

    Emphasis on Teamwork

    • Reflects a commitment to collaboration and collective effort, showcasing organizational culture and values.

    Output Measurement of Task Accomplishment

    • Effectiveness can be evaluated through the degree to which organizational goals and objectives are achieved.

    Non-QWL Indicator

    • Factors unrelated to job satisfaction and employee engagement are not considered indicators of Quality of Work Life.

    Basis of Intellectual Capital Equation

    • Grounded in the enhancement and utilization of knowledge and skills to drive innovation and productivity.

    Corporate Governance Responsibility

    • Ensures top management aligns governance and performance metrics with stakeholder interests.

    Organizational Responsibilities

    • Organizations are responsible for ensuring employee welfare, fostering a safe work environment, and providing development opportunities.

    Purpose and Teamwork Emphasis

    • The emphasis on teamwork is indicative of a culture that values shared responsibilities and collaboration.

    Focus of Mintzberg's Managerial Roles

    • Aimed at understanding how managers navigate their multifaceted responsibilities within organizations.

    Management's Planning Function

    • Involves establishing objectives and defining the requisite actions to achieve these goals effectively.

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    Description

    Test your knowledge of Chapter 1 'The Management Process' from the book 'Introduction to Management, 13th edition' by John R. Schermerhorn, Jr. and Daniel G. Bachrach. This quiz covers topics such as working today, organizations, managers, and the management process.

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