Introduction to Business Communication
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Questions and Answers

What is the primary role of communication in an organization?

  • To share information and foster mutual understanding (correct)
  • To entertain employees during work hours
  • To ensure tasks are completed on time
  • To document all employee interactions
  • According to Keith Davis, communication can be defined as a process of:

  • Expressing personal opinions without any feedback
  • Providing entertainment to employees
  • Creating conflict in organizational settings
  • Passing information and understanding between individuals (correct)
  • What is the significance of effective communication in achieving organizational goals?

  • It correlates individual and group objectives (correct)
  • It limits the sharing of sensitive information
  • It replaces the need for management
  • It helps to reduce work hours
  • Which of the following definitions best summarizes the core idea of communication?

    <p>An exchange of facts, ideas, opinions or emotions</p> Signup and view all the answers

    What do Newman and Summer emphasize about communication?

    <p>It involves the exchange between multiple persons</p> Signup and view all the answers

    How does communication contribute to organizational harmony?

    <p>By promoting understanding and aligning goals</p> Signup and view all the answers

    What does the term 'sender and receiver' refer to in communication?

    <p>Individuals involved in the exchange of information</p> Signup and view all the answers

    In what way does communication benefit individual employees?

    <p>By making them aware of internal and external events</p> Signup and view all the answers

    What aspect of communication is crucial for beginning or carrying out specific tasks?

    <p>Facilitating worthwhile interactions among people</p> Signup and view all the answers

    What is one effect of poor communication within an organization?

    <p>Confusion and misunderstanding among employees</p> Signup and view all the answers

    Study Notes

    Introduction to Business Communication

    • The concept of communication originates from the Latin word 'communicare', meaning to share, contribute, inform, popularize, and spread.
    • Communication is a process where individuals share their views, suggestions, evidence, thoughts, and feelings.
    • The participants in communication are known as sender and receiver, facilitating mutual understanding.
    • Effective communication in organizations aids management in assigning and overseeing employee tasks, aligning individual goals with organizational objectives.
    • It keeps employees informed of internal and external events, which is crucial for both personal and organizational success.
    • Communication fosters motivation and collaboration between individual and group goals, promoting a productive work environment.
    • It is vital for initiating, sustaining, achieving, or opposing particular situations in industrial settings.
    • Key definitions of communication include:
      • Newman and Summer: Exchange of facts, ideas, opinions, or emotions between individuals.
      • Keith Davis: A process of passing information and understanding from one person to another.
      • American Management Association: Any behavior resulting in an exchange of meaning.
      • Peter Little: Transmission of information between individuals or organizations leading to understanding and response.

    Understanding Communication

    • Communication involves the exchange of information and understanding between individuals.
    • Management uses communication to inform workers of organizational goals and group performance.
    • Effective communication is essential for maintaining harmonious industrial relations, ensuring all parties work towards common objectives.
    • The role of communication includes fostering understanding and cooperation amidst diverse interests within an organization.

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    Description

    This quiz explores the fundamental concepts of business communication, focusing on the definition and importance of communication in a professional context. Participants will learn how communication is essential for sharing ideas and fostering collaboration among individuals in a business environment.

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