Podcast
Questions and Answers
Which of the following provides the best definition of management?
Which of the following provides the best definition of management?
- Achieving organizational goals with passion and effectiveness.
- Achieving organizational goals correctly and with synergy.
- Achieving organizational goals efficiently and in a detailed-oriented manner.
- Achieving organizational goals with both efficiency and effectiveness. (correct)
What are the core functions that constitute the management process?
What are the core functions that constitute the management process?
- Staffing, planning, motivating, and delegating
- Scheduling, organizing, leading, and mentoring
- Planning, organizing, leading, and controlling (correct)
- Staffing, planning, profiting, and delegating
Faced with a sudden surge in customers after a competitor's closure, Janie inspires her team to exert extra effort to meet customer needs. Which management function is Janie primarily utilizing?
Faced with a sudden surge in customers after a competitor's closure, Janie inspires her team to exert extra effort to meet customer needs. Which management function is Janie primarily utilizing?
- Planning
- Leading (correct)
- Controlling
- Organizing
As a yardmaster, Tamar assigns engineers to routes and monitors train arrival times. In performing these tasks, Tamar is primarily engaged in which management functions?
As a yardmaster, Tamar assigns engineers to routes and monitors train arrival times. In performing these tasks, Tamar is primarily engaged in which management functions?
Jorge, as a retail associate, assists customers, manages inventory, and arranges displays. Jorge can be described as a:
Jorge, as a retail associate, assists customers, manages inventory, and arranges displays. Jorge can be described as a:
Matthew implemented a seatbelt policy for his company after learning about their impact on car crash fatalities, even though it wasn't legally required. What kind of management style did Matthew use?
Matthew implemented a seatbelt policy for his company after learning about their impact on car crash fatalities, even though it wasn't legally required. What kind of management style did Matthew use?
Scientific management and administrative management, key elements of early management theories, primarily fall under which management viewpoint?
Scientific management and administrative management, key elements of early management theories, primarily fall under which management viewpoint?
Alejandro is focused on efficient workers, and assumes workers will act rationally. Alejandro's management style aligns with which viewpoint?
Alejandro is focused on efficient workers, and assumes workers will act rationally. Alejandro's management style aligns with which viewpoint?
Kalini wants to see how package delivery routes in a congested city can be improved so more deliveries can be made. Which management style is most appropriate?
Kalini wants to see how package delivery routes in a congested city can be improved so more deliveries can be made. Which management style is most appropriate?
According to Frederick Taylor's scientific management principles, what action would most likely increase workers' productivity?
According to Frederick Taylor's scientific management principles, what action would most likely increase workers' productivity?
A limousine service manager wants to apply administrative management. This would include:
A limousine service manager wants to apply administrative management. This would include:
Brenden believes his employees lack motivation. To improve employee actions, Brenden should adopt what viewpoint?
Brenden believes his employees lack motivation. To improve employee actions, Brenden should adopt what viewpoint?
Which sequence correctly orders the phases of thought within the behavioral viewpoint, from earliest to most recent?
Which sequence correctly orders the phases of thought within the behavioral viewpoint, from earliest to most recent?
Hugo Munsterberg is best known as:
Hugo Munsterberg is best known as:
Editors, assistants, and reporters at a newspaper coordinate on story selection based on community input. This arrangement aligns with the ideas of:
Editors, assistants, and reporters at a newspaper coordinate on story selection based on community input. This arrangement aligns with the ideas of:
Kira believes her employees are responsible, capable and trustworthy. What kind of manager is Kira?
Kira believes her employees are responsible, capable and trustworthy. What kind of manager is Kira?
Riley, a new executive at a tech company facing scandals, wants to improve ethical standards. What should Riley do?
Riley, a new executive at a tech company facing scandals, wants to improve ethical standards. What should Riley do?
Jackson attended a workshop that discussed the triple bottom line. What does the triple bottom line measure?
Jackson attended a workshop that discussed the triple bottom line. What does the triple bottom line measure?
What are the components of an organization's internal stakeholders?
What are the components of an organization's internal stakeholders?
A CEO is improving customer service by concentrating on distributors, local communities, and special-interest groups. What kind of stakeholders are these three groups?
A CEO is improving customer service by concentrating on distributors, local communities, and special-interest groups. What kind of stakeholders are these three groups?
Keisha asks a friend to clock her in because she is running late. What kind of situation is this?
Keisha asks a friend to clock her in because she is running late. What kind of situation is this?
Pinpoint Diagnostic Laboratory institutes new policies around misappropriation of assets, confidentiality of company information, and patient privacy. Where would these policies be found?
Pinpoint Diagnostic Laboratory institutes new policies around misappropriation of assets, confidentiality of company information, and patient privacy. Where would these policies be found?
A national ice cream chain asks its 30 highest paid employees to take a 15% pay cut in order to avoid store closures and downsizing. What approach to ethical dilemmas does this represent?
A national ice cream chain asks its 30 highest paid employees to take a 15% pay cut in order to avoid store closures and downsizing. What approach to ethical dilemmas does this represent?
Which of the following defines globalization?
Which of the following defines globalization?
Arturo traveled to Europe, checked his email daily, showed customers his company's website, and returned to the office in time for the board of directors meeting. Arturo doing this the shrinking of time and space due to air travel. What is this called?
Arturo traveled to Europe, checked his email daily, showed customers his company's website, and returned to the office in time for the board of directors meeting. Arturo doing this the shrinking of time and space due to air travel. What is this called?
Which three events of the 1980s paved the way for the global economy, according to Rosabeth Moss Kantor?
Which three events of the 1980s paved the way for the global economy, according to Rosabeth Moss Kantor?
Caleb wants to retain his small business. He believes if he makes new products
Caleb wants to retain his small business. He believes if he makes new products
Fresh Toppings is based in Sacramento, CA and has restaurants in 25 countries. How is Fresh Toppings viewed?
Fresh Toppings is based in Sacramento, CA and has restaurants in 25 countries. How is Fresh Toppings viewed?
Ethnocentric managers believe:
Ethnocentric managers believe:
Wyatt, in Belize, requires employees to utilize a time clock, signalling that he is a(n) ______ manager.
Wyatt, in Belize, requires employees to utilize a time clock, signalling that he is a(n) ______ manager.
Manufacturing plants with low labor costs and special privileges in return for employing citizens are known as:
Manufacturing plants with low labor costs and special privileges in return for employing citizens are known as:
Airbus uses parts made by other companies. What is this called?
Airbus uses parts made by other companies. What is this called?
Flashcards
Management
Management
The pursuit of organizational goals efficiently and effectively.
Functions of Management
Functions of Management
Planning, organizing, leading, and controlling.
Leading
Leading
Inspiring and guiding a team to meet customers' needs.
Organizing
Organizing
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Controlling
Controlling
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Nonmanagerial Employee
Nonmanagerial Employee
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Evidence-based Management
Evidence-based Management
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Classical Viewpoint
Classical Viewpoint
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Scientific Management
Scientific Management
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Taylor's Principles: Productivity
Taylor's Principles: Productivity
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Administrative Management
Administrative Management
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Behavioral Viewpoint
Behavioral Viewpoint
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Behavioral Thought Phases
Behavioral Thought Phases
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Hugo Munsterberg
Hugo Munsterberg
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Mary Parker Follett
Mary Parker Follett
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Theory Y Manager
Theory Y Manager
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Promoting Ethics
Promoting Ethics
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Triple Bottom Line
Triple Bottom Line
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Internal Stakeholders
Internal Stakeholders
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External Stakeholders
External Stakeholders
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Ethical Dilemma
Ethical Dilemma
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Code of Ethics
Code of Ethics
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Utilitarian
Utilitarian
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Globalization
Globalization
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Global Village
Global Village
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3 Events Paving Way
3 Events Paving Way
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Small Companies
Small Companies
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Multinational Corporation
Multinational Corporation
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Ethnocentric Managers
Ethnocentric Managers
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Ethnocentric Manager
Ethnocentric Manager
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Study Notes
- Management is defined as the pursuit of organizational goals efficiently and effectively.
- The four principal functions of management are planning, organizing, leading, and controlling.
- The manager who assigns engineers to train routes is organizing, and controlling when they calculates how many trains arrived on time.
- A nonmanagerial employee is an associate for a large retailer who works alone or with other associates answering customer questions, moving inventory, rearranging displays, or completing orders.
- An evidence-based management style is displayed when a manager issues a company policy requiring seatbelts based on evidence that they prevent fatalities, even before it was legally required.
- Scientific and administrative management are some of the earliest management theories, and comprise the classical viewpoint.
- A manager who completely focuses on efficiency and assumes workers are rational is applying the classical viewpoint.
- Scientific management will study the routes that drivers take through a congested city in order to identify ways that delivery staff can make the most deliveries in each two-hour period.
- Carefully select workers according to their abilities and give workers training to improve workers' productivity.
- Administrative management manages the total organization.
- Brenden needs to adopt the behavioral viewpoint to motivate employees toward achievement.
- The phases of thought in the behavioral viewpoint from earliest to most recent are early behaviorism, human relations movement, behavioral science.
- Hugo Munsterberg is known as the father of industrial psychology.
- Community arrangement aligns with ideas brought forth by Mary Parker Follett.
- A manager who believes that her workers are responsible and capable, and that they can be trusted when given responsibility is an example of a Theory Y manager.
- Set policies that demonstrate organizational support for ethical behaviors to promote high ethical standards.
- Social, environmental, and financial performance is measured using the triple bottom line,
- An organization's internal stakeholders consist of the board of directors, employees, and owners.
- Distributors, local communities, and special-interest groups are external stakeholders.
- An ethical dilemma can occur when you are asked by a close friend to punch their timecard when you arrive for your shift as they are running late, even though it is against factory policies.
- Pinpoint's policies around misappropriation of assets, confidentiality of company information, patient privacy, political contributions, and conflicts of interest can be found in a code of ethics.
- Taking a 15% pay cut in response to a sales decline, meant no store closures and no downsizing can be characterized as the utilitarian approach to ethical dilemmas.
- Globalization is the trend of the world economy toward becoming a more interdependent system.
- Global village is the “shrinking” of time and space with air travel and the electronic media.
- The Berlin Wall coming down, Asian countries opening their economies to foreign investors, and a worldwide trend of governments deregulating their economies were three events of the 1980s that paved the way for the global economy, according to Rosabeth Moss Kantor of the Harvard Business School.
- Small companies can get started more easily and maneuver faster when adding new products.
- Fresh Toppings, based in Sacramento, California, with restaurants in 25 countries, would be viewed as a multinational corporation.
- Ethnocentric managers believe that their native country, culture, language, and behavior is superior to all others.
- The decision to utilize a time clock may signal that he is an ethnocentric manager.
- Manufacturing plants with low labor costs that give special privileges to their American owners in return for employing Mexican citizens are known as maquiladoras.
- Outsourcing is the practice of Airbus Inc., a company that builds airplanes, typically orders parts for its airplanes from other companies.
- A company is licensing its products when it allows a foreign company to pay it a fee to make or distribute the first company's product or service.
- Pineapple Whip, a company that makes an ice cream-like treat using pineapple, sells its branding, production techniques, and proprietary flavors to other companies for a fee and a share of the profits, they are engaged in franchising.
- Kick Start will be a wholly owned subsidiary of Memory Makers.
- Planning and strategic management can give focus by providing direction and momentum.
- An entrepreneur would outline goals and strategies with success measures.
- A mission statement expresses why the organization exists, and a vision statement expresses what the organization wants to become.
- LinkedIn's mission statement is to connect the world's professionals to make them more productive and successful.
- The three levels of planning are strategic, tactical, and operational.
- A company should revise its strategic plan every 1 to 2 years.
- Setting district manager's goals to be achieved over the next 6 to 24 months as part of planning is tactical.
- Establishing the mission, vision, and values statements is the first step in the strategic management process.
- Retail unit managers would be at Level 2: Business-level strategy.
- The three key principles of strategic positioning are the creation of a unique and valuable position, trade-offs in competing, and creating a “fit” among activities.
- Harvard Business School professor Michael Porter defines strategic positioning as attempts to achieve sustainable competitive advantage by preserving what is distinctive about a company.
- The steps of the strategic-management process are establishing the mission, vision, and values statements; assess the current reality; formulate the grand strategy; implement the strategy; and maintain strategic control.
- Assessing the current reality is demonstrated when Zene, a chef and owner, frequently visits competing restaurants to observe them.
- A SWOT analysis is a useful activity for Breyona, because she keeps a close eye on her company's internal and external environments to identify better ways of doing business and to discover possible opportunities for new products.
- A search for the strengths, weaknesses, opportunities, and threats influencing an organization's competition is a SWOT analysis.
- Skills and capabilities that give a company advantages in executing its strategies are organizational strengths in a SWOT analysis.
- A projection of the future is a forecast.
- Scenario analysis is the process wherein alternative possible plans are created and then the one that best fits the situation is applied.
- Trend analysis is the review of holiday sales from the last five years to determine how much inventory to purchase and how many employees to schedule during peak sales times.
- Benchmarking is the process by which a company compares its performance with that of high-performing organizations.
- Michael Porter proposed that business-level strategies originate with the primary competitive forces in the firm's environment; these forces are the threats of new entrants, substitute products or services, bargaining power of suppliers and buyers, and competitive rivalries.
- Bella Blooms should be concerned about the threat of rivalry among competitors because Natural Supply dramatically increased its marketing to farmers in its target market.
- According to Porter, the cost-focus and focused-differentiation strategies both focus on narrow markets.
- Organizations endeavor to keep their costs and prices below those of competitors and target a wide market when utilizing a cost-leadership strategy.
- Planet Pantry is pursuing a differentiation strategy.
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