Principles of Management

Management is defined as the pursuit of organizational goals

What are the four principal functions of management?

When a cross-town competitor closed suddenly, the number of customers at Janie's Gun Gallery increased dramatically. Janie inspired her team to put in extra effort to meet every customer's needs. Which of the four key management functions was Janie using?

As the yardmaster for Onion Pacific Railroad, Tamar regularly performed the management process. When Tamar assigned engineers to train routes, he was _____ and when he calculated how many trains arrived on time he was _____.

Jorge is an associate for a large retailer. Sometimes Jorge works alone answering customer questions or moving inventory. Other times, he works with other associates to rearrange displays or complete large orders. Jorge is probably a(n)

As a child in the 1950s, Matthew did not wear a seatbelt when riding in a car. In fact, he would lay in the window above the backseat of his family's sedan and then roll down into the floor when his dad pushed the brake pedal quickly. In the early 1980s, while he was a manager of a courier service, Matthew learned that seatbelts prevented fatalities in car crashes and kept the driver in place to better control the vehicle. Even though it was not yet legally required in the state, Matthew issued a company policy that all drivers and anyone riding in company vehicles must wear seatbelts. Matthew's management style is best described as

As some of the earliest management theories, scientific management and administrative management comprise the __________ viewpoint.

Alejandro is the type of manager who completely focuses on efficiency, and he assumes workers are rational. Alejandro is probably applying the __________ viewpoint.

Kalini, a package delivery service manager, is interested in implementing __________. To do this, Kalini will study the routes that drivers take through a congested city in order to identify ways that delivery staff can make the most deliveries in each two-hour period.

According to Taylor's principles, which of these might help to improve workers' productivity?

The manager of a private limousine service is interested in implementing the principles of administrative management, which involves

Brenden, the department manager, feels that his employees lack the motivation to consistently meet department goals. To better understand human actions and to motivate his employees toward achievement, Brenden needs to adopt the __________ viewpoint.

Order the phases of thought in the behavioral viewpoint from earliest to most recent.

Hugo Munsterberg is known as

If publishing at a newspaper company is arranged so that editors, editorial assistants, and reporters coordinate to determine which stories should be published, this community arrangement would align with ideas brought forth by

Kira, the general manager of a travel agency, believes that her workers are responsible and capable, and that they can be trusted when given responsibility. Kira is an example of a __________ manager.

Riley recently became a top manager at a technology firm that is attempting to rehabilitate its image and return to profitability after a very public scandal. Which of the following actions should Riley take to promote high ethical standards?

Jackson, the owner of a t-shirt shop, attended an entrepreneurship workshop that discussed the triple bottom line, which measures an organization's __________ performance.

An organization's internal stakeholders consist of

In her strategic planning, the CEO of a home goods manufacturing company is aiming to improve customer service by concentrating on distributors, local communities, and special-interest groups. These three groups are

Keisha has worked at the station next to yours in the textile factory for eight years. You have become close friends, attending each other's family events, birthday parties, and the like. Keisha sends a text message asking you to punch her timecard when you arrive for your shift because she is going to be late. You know the factory has strict policies against punching someone else's timecard, and it could be grounds for termination. You are facing a(n)

Pinpoint Diagnostic Laboratory has instituted new policies around misappropriation of assets, confidentiality of company information, and patient privacy. Also with the local elections just around the corner, management sent out reminders about political contributions and conflicts of interest. All of these policies can be found in Pinpoint's

A national ice cream chain asked its 30 highest paid employees to take a 15% pay cut. Doing this, in response to the recent sales decline, meant no store closures and no downsizing. This could be characterized as the __________ approach to ethical dilemmas.

Globalization is the trend

Last week Arturo, CEO of Quality Furniture in Providence, Rhode Island, traveled to Europe to visit customers. While overseas, Arturo checked his e-mail daily and showed his company's website to customers, explaining how the website will help them place orders and receive merchandise more quickly. After visiting the last customer Thursday morning, Arturo was able to return to the corporate office in Providence to meet with his board of directors that night. __________ is the “shrinking” of time and space with air travel and the electronic media.

According to Rosabeth Moss Kantor of the Harvard Business School, which three events of the 1980s paved the way for the global economy?

Caleb, who owns a successful business with two locations and a few international clients, was approached by a large organization about dramatically expanding his company. Caleb later told his wife that he is happy with his success, but he wants to stay small because if he decides to add new products, small companies

Fresh Toppings is based in Sacramento, California and has restaurants in 25 countries. In the United States, Fresh Toppings would be viewed as which of the following?

Ethnocentric managers believe that their native country, culture, language, and behavior

A major U.S.-based commercial construction firm has established operations in Belize. Wyatt has been managing the Belizean operations for several months, and is perplexed as to why the workers arrive late, take long lunches, and leave early on Wednesdays. He begins requiring employees to punch in and out on a time clock. Wyatt's decision to utilize a time clock, something common in U.S. workplaces, may signal that he is a(n) __________ manager.

Manufacturing plants with low labor costs that give special privileges to their American owners in return for employing Mexican citizens are known as

Airbus Inc., a company that builds airplanes, typically orders parts for its airplanes from other companies. __________ is the practice Airbus Inc. is using.

A company is licensing its products when it

Pineapple Whip, a company that makes an ice cream-like treat using pineapple, sells its branding, production techniques, and proprietary flavors to other companies for a fee and a share of the profits. Pineapple Whip is engaged in

Orlando, the owner of a Belgian event-planning company called Memory Makers, plans to open a marketing company that focuses on product launches, called Kick Start, in Germany. Kick Start will be totally owned and controlled by Memory Makers, which makes Kick Start a __________ of Memory Makers.

Nyah knows that planning and strategic management can help focus on the most critical problems, choices, and opportunities by

An entrepreneur would create a business plan to outline which of the following?

A mission statement expresses __________ and a vision statement expresses __________

Which of these represents the company's mission statement?

The three levels of __________ are strategic, tactical, and operational.

How often should a company revise its strategic plan?

Executives of a national insurance underwriting firm has informed its district managers of a new goal to improve customer retention. The district managers will set goals to be achieved over the next 6 to 24 months as part of __________ planning.

Best Bottling is a beverage copacking company that contracts its beverage manufacturing services to small and upstart beverage brands. The leaders of Best Bottling have been updating their official statements to make it clear to customers that Best Bottling values customer service, product quality, and on-time order delivery. Best Bottling is at which step in the strategic management process?

Which managers would be at Level 2: Business-level strategy?

The three key principles of __________ are the creation of a unique and valuable position, trade-offs in competing, and creating a “fit” among activities.

Harvard Business School professor Michael Porter defines strategic positioning as

In order, the steps of the strategic-management process are