Intro to Business Communication Session 01

Questions and Answers

What is communication?

The act of sending and receiving messages, by speaking or writing.

What is business communication?

The process of working with others to achieve your goals.

What is strategic communication?

Communication planned to achieve specific objectives.

What is the main objective of effective communication?

To get the desired feedback from the audience within a specific time period Signup and view all the answers

The 7 C's of communication does not include:

Clever Signup and view all the answers

Match the following phases of the communication process:

Phase 1 = Sender Has an Idea Phase 2 = Sender Encodes Idea Phase 3 = Sender Transmits Message Phase 4 = Receiver Gets Message Phase 5 = Receiver Decodes Message Phase 6 = Receiver Sends Feedback Signup and view all the answers

What are the three basic purposes of all forms of business communication?

To inform, to request or persuade, and to build goodwill. Signup and view all the answers

Which factors affect your credibility as a communicator?

All of the above Signup and view all the answers

What does 'logos' represent in persuasion?

Logical reasoning Signup and view all the answers

What is the purpose of organizational communication?

To identify problems, solve problems, supervise and assess work, coordinate functions/people, develop products and services, develop relationships, and provide common understanding. Signup and view all the answers

What is the grapevine in informal communication?

The informal exchange of information and emotions among employees. Signup and view all the answers

What are some advantages of technology in communication?

Less geographical barriers Signup and view all the answers

How can effective business communication help you get a job?

By clearly conveying your skills and qualifications. Signup and view all the answers

Study Notes

Communication Overview

Communication: The act of sending and receiving messages through speaking or writing, rooted in Latin meaning 'to make common'.
Effective communication is vital for managers in reading situations and organizing effectively.

Business Communication

Defined as strategically planning communication to achieve desired results.
Aims to inform, request/persuade, and build goodwill.
Communication must be tailored to the audience for maximum effectiveness.

Seven C's of Communication

Clear: Ensure understanding.
Concise: Be succinct.
Coherent: Logical flow of ideas.
Commanding: Engage the audience.
Complete: Convey all necessary information.
Correct: Accuracy in details.
Courteous: Be respectful and polite.

Communication Process

Sender's Idea → Encoding → Transmitting Message → Receiver Gets Message → Decoding → Feedback.
Factors like noise can interfere with intended meaning.

Strategies for Effective Communication

Consider objective (overall goal), style (TELL, SELL, CONSULT, JOIN), and credibility (rank, goodwill, expertise, image, common ground).
Audience analysis is crucial to tailor messages appropriately.

Persuasion in Communication

Utilizes logos (logical reasoning), pathos (emotional appeal), and ethos (ethical considerations).

Message Organization

Emphasize main ideas using direct or indirect approaches.
Structure is key for clarity; organized messages promote better understanding.

Channels of Communication

Various channels include oral (meetings, presentations), electronic (email, videoconferencing), and paper-based (letters, memos).
Non-verbal cues (body language, visual elements) also play a significant role.

Cultural Considerations

Communication varies due to cultural differences influenced by geography, gender, age, and work groups.
Recognize formal/informal distinctions, gestures, and attitudes.

Organizational Communication

Businesses employ communication to solve problems, coordinate activities, develop relationships, and provide a common understanding.
Utilizes both formal (downward, upward, horizontal, diagonal) and informal (grapevine) communication methods.

Technology's Impact

Technology improves communication speed and collaboration but can lead to challenges such as technophobia and information overload.
Effective use of technology enhances workplace efficiency but may reduce personal interactions.

Benefits of Business Communication

Effective communication is crucial for academic success, job acquisition and retention, achieving personal goals, and overall happiness.

Description

This quiz focuses on the fundamental concepts of communication within the business context. You'll explore the definitions of communication, business communication, and strategic communication while understanding the importance of effective messaging in management. Test your knowledge and enhance your communication skills for professional success.