Interpersonal Skills and Models Quiz

Study Notes

Spiral of Understanding Skills

The Spiral of Understanding Skills is a model that utilizes four stages of skill development:
- Unconscious Incompetence: The individual is unaware of their lack of skill and does not realize they need to learn it.
- Conscious Incompetence: The individual is aware of their lack of skill and recognizes the need to learn it.
- Conscious Competence: The individual has learned the skill and can perform it consciously with effort.
- Unconscious Competence: The individual has mastered the skill and can perform it automatically without conscious effort.

Interpersonal Skills

Interpersonal skills involve interaction between two or more people.
Interpersonal communication is a transactional form of communication that involves mutual influence typically for the purpose of managing relationships.

The Johari Window

The Johari Window is a model that helps to understand self-awareness and interpersonal relationships.
The Johari Window has four quadrants:
- Open Area: Information that is known to both the individual and others.
- Blind Area: Information that is known to others but not the individual.
- Hidden Area: Information that is known to the individual but not to others.
- Unknown Area: Information that is unknown to both the individual and others.

Increasing the Open Area

The Open Area can be increased by reducing the Blind Area through feedback from others.
The Hidden Area can be reduced by disclosing parts of the self to others.
The Unknown Area can be reduced through observation, self-discovery, and feedback from others.

Perceptions of Self and Others in Interpersonal Communication

The Self-concept is how you see yourself and is influenced by:
- Others' images of you (looking glass self).
- Social comparisons (upward and downward).
- Cultural teachings.
- Self-evaluation.

Self-awareness

The Johari Window emphasizes four aspects of self-awareness:
- Open: Known to self and others
- Blind: Known to others but not self
- Hidden: Known to self but not others
- Unknown: No one knows

Johari Window: Self-Awareness and Development

The model helps understand and train self-awareness and personal development for improving communication, relationships, group dynamics, and team development.

Open/Free Area

The Open area or "arena" is a space for good communication, cooperation, free from confusion, conflict, and distrust.
Team members are most effective and productive in this area.

Blind Area

Also known as the blind self or blind spot.
Teams and managers can help reduce this area by providing feedback and encouraging disclosure, which in turn increases the Open Area.

Hidden Area

Represents information, feelings, etc., that a person knows about him/herself but does not reveal to others.
It is impacted by organizational culture and working environment, influencing people's willingness to be open.

Unknown Area

This area can be revealed through self-discovery, observation by others, collective/mutual discovery, or counseling. The process is sensitive and managers can create an environment to encourage it.
The Unknown Area can be accessed by others and through self-discovery. Managers should provide an environment conducive to this process.

Stages of Self Exploration

Self-awareness
Self-acceptance
Self-realization

Growing in Self-Awareness

Ask yourself about yourself.
Listen to others.
Actively seek information about yourself.
See your different selves.
- Increase your open self.

Self-acceptance

Accepting all aspects of oneself, including the positive, negative, and neutral.
This can be challenging but is important for working toward change.

Description

Test your knowledge of interpersonal skills and key models such as the Spiral of Understanding Skills and the Johari Window. This quiz covers stages of skill development and effective communication strategies. Enhance your understanding of self-awareness and relationship management through engaging questions.