Podcast
Questions and Answers
What stage of group development focuses on communication and decision making?
What stage of group development focuses on communication and decision making?
Which of the following is NOT a categorization of groups based on permanence?
Which of the following is NOT a categorization of groups based on permanence?
What is one factor that affects group decision making?
What is one factor that affects group decision making?
Which method of communication includes nonverbal elements like body language and facial expressions?
Which method of communication includes nonverbal elements like body language and facial expressions?
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What is the main purpose of communication within organizations?
What is the main purpose of communication within organizations?
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Which term describes the degree of similarity or difference among group members?
Which term describes the degree of similarity or difference among group members?
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What is a common problem associated with group polarization?
What is a common problem associated with group polarization?
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What is an effective way to improve organizational communication?
What is an effective way to improve organizational communication?
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What is the main function of encoding in the communication process?
What is the main function of encoding in the communication process?
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Which of the following best describes the 'noise' element in communication?
Which of the following best describes the 'noise' element in communication?
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Which communication network allows all members to communicate with each other directly?
Which communication network allows all members to communicate with each other directly?
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What type of conflict arises from interpersonal issues between individuals?
What type of conflict arises from interpersonal issues between individuals?
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In the context of communication, decoding refers to the process of:
In the context of communication, decoding refers to the process of:
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Which factor is NOT a choice consideration in communication?
Which factor is NOT a choice consideration in communication?
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What type of communication conflict occurs when parties agree on goals but disagree on how to achieve them?
What type of communication conflict occurs when parties agree on goals but disagree on how to achieve them?
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What is a potential outcome of overload in communication?
What is a potential outcome of overload in communication?
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What type of interdependence involves team members relying on each other in predictable ways for the flow of information, work, and decisions?
What type of interdependence involves team members relying on each other in predictable ways for the flow of information, work, and decisions?
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Which reaction to conflict is characterized by interactions that are unimportant to either party’s goals?
Which reaction to conflict is characterized by interactions that are unimportant to either party’s goals?
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What does the rational approach to decision making emphasize?
What does the rational approach to decision making emphasize?
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In which type of interdependence do team members accomplish tasks by combining everyone's separate efforts?
In which type of interdependence do team members accomplish tasks by combining everyone's separate efforts?
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What is a characteristic of programmed decisions?
What is a characteristic of programmed decisions?
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Which reaction to conflict involves both parties having compatible goals but unimportant interactions?
Which reaction to conflict involves both parties having compatible goals but unimportant interactions?
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Which type of task interdependence involves team members working back and forth, impacting each other's work continuously?
Which type of task interdependence involves team members working back and forth, impacting each other's work continuously?
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What is the main focus of the personal approach in decision making?
What is the main focus of the personal approach in decision making?
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Study Notes
Interpersonal Relations
- Need satisfaction, social support, synergy, and conflict are results of interpersonal relations.
- Groups consist of two or more people who interact and are influenced by each other.
- Group categorizations can be based on formalization (established by the organization or self-created) and permanence (permanent or temporary).
- Group development progresses through four stages: mutual acceptance, communication & decision making, motivation & productivity, and control & organization.
- Group performance factors include composition, size, norms, and cohesiveness.
- Homogeneity refers to similarity among group members, while heterogeneity refers to differences.
- Factors affecting group decision making include group polarization and groupthink.
- Group problem solving is also a factor.
Factors Influencing Cohesiveness
- High cohesiveness leads to increased goal accomplishment, personal satisfaction, and improved interactions.
- Factors that increase cohesiveness include homogeneous composition, a relatively small size, frequent interactions, clear goals (competition or external threat), and success.
- Factors that decrease cohesiveness include heterogeneous composition, recent formation, large size, physical dispersion, ambiguous goals, and failure.
Communication in Organizations
- Communication is a social process where parties exchange information and share meaning.
- In organizations, communication serves several purposes, including coordinating actions, expressing emotions, and sharing information (organization goals, task directives, results of efforts, decision-making).
- Interpersonal relations issues, such as language differences and nonverbal communication, impact communication effectiveness.
Communication Process Elements
- Source: Initiates communication.
- Encoding: Converting ideas into symbols.
- Transmission: Sending the message/symbols through a medium.
- Decoding: Receiving and interpreting the message.
- Receiver: Receives the message.
- Feedback: Response to the message.
- Noise: Disturbances that affect communication.
Communication Methods
- Primary organizational communication methods include written (letters, memos, reports, manuals) and oral (conversations, speeches).
- Nonverbal communication also plays a significant role using facial expressions, body language, and the environment (office layout, architecture for instance).
Conflict in Organizations
- Conflict is opposition resulting in animosity.
- Common conflict forms include process (disagreements on how to achieve goals), relationship (interpersonal issues), legal (perceptual differences), and task (goals and work content).
- Causes of conflict can be interpersonal (between individuals) or intergroup (between groups).
Decision-Making Processes
- Decisions are classified as programmed (occurring frequently, with established procedures) or non-programmed (infrequent, and new).
- Decision-making approaches include behavioral (considering human behavior), rational (systematic, step-by-step), and personal.
- Problem-solving involves identifying and evaluating alternatives, while practical approaches combine elements of different approaches.
Task Interdependence
- Pooled Interdependence: Teams combine individual efforts.
- Sequential Interdependence: Team members depend on each other in predictable ways for information, work, and decisions.
- Reciprocal Interdependence: Members are sequentially interdependent, exchanging a pattern of give and take of information and decisions.
Conflict Resolution
- Five conflict reactions include avoidance, accommodation, competition, collaboration, and compromise.
- Conflict reactions are influenced by the importance of goals to each party and by the compatibility of goals across parties.
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Description
Explore the intricacies of interpersonal relations and the dynamics of group interactions in this quiz. Delve into key concepts such as cohesion, group development stages, and decision-making processes. Understand the factors that influence group performance and cohesiveness.
