Podcast
Questions and Answers
What is considered the primary online product and brand of an online organization?
What is considered the primary online product and brand of an online organization?
- The online customer service team
- Promotional advertisements
- The Web site itself (correct)
- Physical products offered by the company
How does the Web site influence customer perception of price?
How does the Web site influence customer perception of price?
- It is seen as a cost element alongside price listings. (correct)
- It does not influence price perception at all.
- It provides deep discounts to entice customers.
- It acts only as a promotional tool.
What is a significant change in the focus of marketers due to the evolution of the virtual marketplace?
What is a significant change in the focus of marketers due to the evolution of the virtual marketplace?
- Emphasis on mass marketing
- Focus on individual and personalized needs (correct)
- Reduction in customer service efforts
- Increased reliance on traditional advertising methods
Which aspect of the Web experience is emphasized as being under the marketer's control?
Which aspect of the Web experience is emphasized as being under the marketer's control?
How has consumer behavior shifted with respect to their control over the marketing process?
How has consumer behavior shifted with respect to their control over the marketing process?
What role does the Web site play in promoting the online company?
What role does the Web site play in promoting the online company?
Which of the following is a limitation of applying the Marketing Mix model in the virtual environment?
Which of the following is a limitation of applying the Marketing Mix model in the virtual environment?
What distinguishes the consumer experience in the virtual marketplace from that in the physical world?
What distinguishes the consumer experience in the virtual marketplace from that in the physical world?
In the context of online transactions, what primary function does the Web site serve?
In the context of online transactions, what primary function does the Web site serve?
Why is it important to consider the 4 Ps collectively in the Web environment?
Why is it important to consider the 4 Ps collectively in the Web environment?
What characterizes today's consumers in the context of the virtual marketplace?
What characterizes today's consumers in the context of the virtual marketplace?
What is a significant factor that the Web site influences regarding customer behavior?
What is a significant factor that the Web site influences regarding customer behavior?
What has become more emphasized in marketing strategies due to the changes in consumer behavior?
What has become more emphasized in marketing strategies due to the changes in consumer behavior?
Which cost should customers consider when interacting with a Web site?
Which cost should customers consider when interacting with a Web site?
In the context of the Internet marketing, what is a critical aspect that differs from traditional marketing methods?
In the context of the Internet marketing, what is a critical aspect that differs from traditional marketing methods?
Which statement about the traditional Marketing Mix is true in the context of its application in modern virtual markets?
Which statement about the traditional Marketing Mix is true in the context of its application in modern virtual markets?
Flashcards
Internet Marketing
Internet Marketing
Marketing using the internet as a primary platform and environment.
Virtual Marketplace
Virtual Marketplace
The online space for buying and selling goods and services.
Marketing Mix (4Ps)
Marketing Mix (4Ps)
Traditional marketing approach encompassing Product, Price, Place, and Promotion.
Interactivity
Interactivity
Signup and view all the flashcards
Individualized Needs
Individualized Needs
Signup and view all the flashcards
Customer Retention
Customer Retention
Signup and view all the flashcards
Relationship Marketing
Relationship Marketing
Signup and view all the flashcards
Limitations of 4Ps in virtual environment
Limitations of 4Ps in virtual environment
Signup and view all the flashcards
Integrated approach (4Ps)
Integrated approach (4Ps)
Signup and view all the flashcards
Web Experience
Web Experience
Signup and view all the flashcards
4 Ps
4 Ps
Signup and view all the flashcards
Online Customer Buying Behavior
Online Customer Buying Behavior
Signup and view all the flashcards
Website as Product
Website as Product
Signup and view all the flashcards
Website as Price
Website as Price
Signup and view all the flashcards
Website as Promotion
Website as Promotion
Signup and view all the flashcards
Website as Place
Website as Place
Signup and view all the flashcards
Integrated Web Experience
Integrated Web Experience
Signup and view all the flashcards
Study Notes
Internet Marketing and the 4Ps
- Internet marketing represents significant advancements in marketing over the past four decades.
- It has evolved from mass markets to segmented, niche-dominated, and interactive global markets.
- Modern marketing focuses on satisfying individual and personalized needs, customer retention, and relationship marketing.
- This shift aligns with individualistic, better-informed, and more connected consumers demanding more control over the marketing process.
Limitations of the Traditional Marketing Mix (4Ps) in the Online Environment
- The traditional 4Ps model (Product, Price, Promotion, Place) doesn't explicitly account for interactivity, a core element of internet marketing.
- Applying the 4Ps in traditional markets treats them as separate, independent processes, often managed by various departments.
- In the online environment, the 4Ps are interconnected and experienced simultaneously by the customer through the website.
- The website acts as the primary interface between company and customer.
Web Experience and Customer Behavior
- The "Web Experience" (i.e., the consumer's impression of the online company) is the key factor influencing online customer buying behavior, rather than individual 4Ps.
- The consumer evaluates all the aspects of the website before making any purchase decision. Website is central to the evaluation process.
The 4Ps in the Virtual Marketplace
- Product: the website itself is the primary product and brand; customer awareness, interest, and persuasion are crucial before engaging with the detailed online offering.
- Price: the website acts as a digital price list, but the customer also considers connectivity, transaction, and opportunity costs when compared to competing online offerings.
- Promotion: the website serves as both the promotional medium and content, impacting customer attraction and retention through communication and emotion.
- Place: the website functions as a transactional hub for a range of online interactions (e-commerce) and as a digital distributor for downloadable products (music, information, software, online services).
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
