Internal vs External Customer Quiz

A person who competes with the company in the market

A person who works within the company and relies on the services of other employees to fulfill their job responsibilities (correct)

A person who invests in the company's stocks

A person who purchases products from the company

External customers are not part of the company's workforce (correct)

External customers are not involved in any financial transaction with the company

External customers do not have any relationship with the company's employees

External customers are not impacted by the quality of the company's products or services

Satisfied internal customers often lead to financial losses for the company

It has no impact on the company's performance

Satisfied internal customers reduce the need for external marketing efforts

Satisfied internal customers lead to better collaboration and productivity, which ultimately affects external customer satisfaction (correct)

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