Internal Personal Mobile Device Policy Quiz

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Questions and Answers

What is the primary purpose of the internal personal mobile device policy?

To promote the use of mobile phones for personal activities

To outline the appropriate use of mobile phones in the workplace (correct)

To ensure employees have access to mobile phones during working hours

To restrict the use of mobile phones for business purposes

Who is responsible for the content and maintenance of the mobile device policy?

Thulane Mtsweni

All management and staff

Thereza Naudé

HR Manager (correct)

What is the impact of inappropriate mobile phone use on the workplace?

It increases employee productivity and morale

It has no significant impact on the workplace

It affects client security and compromises business data (correct)

It only affects employees' personal relationships

What is the consequence of not adhering to the mobile device policy?

Appropriate disciplinary action(s) Signup and view all the answers

What type of devices are covered by the mobile device policy?

Smartphones (iPhone and Android) and data storage devices Signup and view all the answers

How often is the mobile device policy reviewed?

Annually Signup and view all the answers

Where must agents store their personal electronic equipment and bags during shifts?

In the lockers provided Signup and view all the answers

In what situations can agents make personal calls?

During lunchtime or outside of working hours Signup and view all the answers

What is the explicit client requirement regarding mobile phones in the ABSA Call Centre?

Mobile phones are strictly forbidden Signup and view all the answers

What is the purpose of company-issued mobile phones?

For business use and customer service Signup and view all the answers

What is expected of employees in possession of a company mobile phone?

To protect it from damage or theft Signup and view all the answers

What is not allowed on company provided mobile devices?

Personal images, videos and other media Signup and view all the answers

What is the primary reason staff are allowed to use their personal mobile phones during working hours?

For emergency purposes or work-related communication Signup and view all the answers

What is the recommended time for staff to make personal calls?

During lunchtime or outside of working hours Signup and view all the answers

Why are staff not allowed to use earphones during working hours?

Because it's only allowed for work purposes Signup and view all the answers

What is the company's policy regarding the loss of personal mobile phones brought into the workplace?

The company will not be liable for the loss Signup and view all the answers

What is the expectation for staff regarding the use of personal mobile phones during working hours?

To use them only for emergency purposes or work-related communication Signup and view all the answers

What is the rule for Call Centre Agent Personnel regarding the use of personal mobile phones?

They have to adhere to the rules set out in 4.1.1 Signup and view all the answers

What is the consequence of not adhering to the company's mobile device policy?

The employee will bear the cost of repairing or replacing the device Signup and view all the answers

What is the purpose of monitoring personal device usage?

To ensure compliance with company policies Signup and view all the answers

What is the recommended time limit for personal device usage during work hours?

30 minutes a day Signup and view all the answers

What is the protocol for recording confidential business information?

It is never allowed Signup and view all the answers

What is the requirement for making personal calls during work hours?

Make brief personal calls away from the work desks or in break rooms Signup and view all the answers

What is the policy on using camera or audio/video recording devices at workstations?

It is strictly prohibited without the express prior permission of the employer and the person subject to recording Signup and view all the answers

Study Notes

Purpose and Scope

The purpose of the internal personal mobile device policy is to ensure that mobile phones are used responsibly and do not impact worker productivity or client security during working hours.
The policy applies to all management, staff, and independent contractors of LGR.

Responsibilities and Authorities

The HR Manager is responsible for the content and maintenance of this policy.
All employees are expected to abide by this policy strictly.

Use of Mobile Phones in the Workplace

Employees are expected to use their personal mobile phones responsibly during working hours, only for emergency purposes or work-related communication.
Mobile phones should be kept out of sight at workstations.
Personal use of mobile phones for social media, streaming, or non-work-related purposes is not allowed during work hours.
Employees should make personal calls during lunchtime or outside of working hours.
Excessive use of personal phone calls or answering non-work calls during the day will reduce productivity and distract other staff.

Call Centre Agents

Call Centre Agents must store their personal electronic equipment and bags inside the lockers during shifts.
Mobile phones are not allowed to be used at desks during breaks.
Emergency calls may be made with the express permission of the Call Centre Manager.
ABSA Call Centre Agents are not allowed to use mobile phones, including cameras and data storage devices, in the ABSA Call Centre.

Company-Provided Mobile Phones

Company-issued mobile phones may be used for work-related communication and business purposes.
Personal use of company-owned mobile phones is not allowed.
Employees are expected to protect company-issued devices from damage or theft.

Security and Confidentiality

The use of camera or audio/video recording devices at workstations is strictly prohibited without prior permission.
Employees are not allowed to record confidential business information.
Downloading or accessing inappropriate, illegal, or obscene material is never allowed.

Expected Etiquette

Staff are requested to avoid managing personal tasks or interacting with family members during meetings or important discussions.
Mobile devices should be turned off or silenced during meetings.
Brief personal calls should be made away from work desks or in break rooms.
Limit personal device usage to 30 minutes a day.

Disciplinary Action

LGR has the right to monitor any inappropriate or excessive use of personal or company-issued phones.
Failure to comply with the policy may lead to disciplinary action.

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Description

Test your understanding of the company's internal policy on personal mobile device usage, including communication, business applications, and social media access. This quiz covers the purpose, guidelines, and review intervals of the policy. Are you familiar with the rules and regulations?