Podcast
Questions and Answers
What should the Agent inquire about after reviewing additional benefits with the beneficiary?
What should the Agent inquire about after reviewing additional benefits with the beneficiary?
- The provider network status of the plan
- Whether the beneficiary is interested in reviewing other benefits (correct)
- The beneficiary's medical history
- The cancellation policy of the enrollment
What should the Agent review with the beneficiary during the enrollment process?
What should the Agent review with the beneficiary during the enrollment process?
- The provider network status of the plan
- The pharmacy network status of the plan
- Dental, Vision, and Hearing benefits (correct)
- The beneficiary's income level
What is a requirement for the Agent during the enrollment process?
What is a requirement for the Agent during the enrollment process?
- To answer all additional questions asked by the applicant or their legal representative (correct)
- To review the plan's network status
- To provide the beneficiary with a list of providers
- To provide the beneficiary with a hard copy of the EOC
What should the Agent offer to review with the beneficiary during the enrollment process?
What should the Agent offer to review with the beneficiary during the enrollment process?
What is a resource available to the Agent during the enrollment process?
What is a resource available to the Agent during the enrollment process?
What is the PCP copayment in the described plan?
What is the PCP copayment in the described plan?
What should the agent do if Humana is not the best plan for the consumer?
What should the agent do if Humana is not the best plan for the consumer?
What is the purpose of recapping the important benefits with the beneficiary?
What is the purpose of recapping the important benefits with the beneficiary?
How should the agent engage the beneficiary during the plan presentation?
How should the agent engage the beneficiary during the plan presentation?
What is the primary goal of the agent during the plan presentation?
What is the primary goal of the agent during the plan presentation?
Why should the agent ask the beneficiary to recap their reasons for choosing Humana?
Why should the agent ask the beneficiary to recap their reasons for choosing Humana?
What is the purpose of 42 CFR § 422.111(a),(b) in regards to MA organizations?
What is the purpose of 42 CFR § 422.111(a),(b) in regards to MA organizations?
What is required to be reviewed during telephonic enrollments according to 42 CFR § 422.2267(e)(4)?
What is required to be reviewed during telephonic enrollments according to 42 CFR § 422.2267(e)(4)?
What is the purpose of 42 CFR § 422.2274(c)(9)(i) in regards to MA organizations?
What is the purpose of 42 CFR § 422.2274(c)(9)(i) in regards to MA organizations?
What is required to be explained to beneficiaries according to the approved script requirement?
What is required to be explained to beneficiaries according to the approved script requirement?
What is required to be reviewed by MA organizations according to 42 CFR § 422.2264(c)(3)(ii)(D)?
What is required to be reviewed by MA organizations according to 42 CFR § 422.2264(c)(3)(ii)(D)?
What is the purpose of 42 CFR § 422.2262(a)(1)(i),(iii) in regards to MA organizations?
What is the purpose of 42 CFR § 422.2262(a)(1)(i),(iii) in regards to MA organizations?
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