INSTACART Flashcards
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Questions and Answers

What is the reliability instance for FSS?

  • 10
  • 8
  • 5 (correct)
  • 3
  • What is the definition of a region?

    City

    What does the term 'zone' refer to?

    Neighborhood

    Shoppers have _ minutes to accept an order.

    <p>3</p> Signup and view all the answers

    What does the hiring process involve?

    <p>All of the above</p> Signup and view all the answers

    What are City Leads responsible for?

    <p>On boards ISS ONLY, gives them their Marquetta Cards</p> Signup and view all the answers

    Breaks for ISS are 30 minutes unpaid.

    <p>True</p> Signup and view all the answers

    What does a 'turtle' represent in the app?

    <p>Slow days</p> Signup and view all the answers

    On Demand Mode means the app is not looking for location.

    <p>False</p> Signup and view all the answers

    What is the minimum age requirement for ISS?

    <p>18</p> Signup and view all the answers

    When do you see metrics after starting?

    <p>Three months after starting</p> Signup and view all the answers

    What is padding in the context of funds?

    <p>Adding funds to prevent declining</p> Signup and view all the answers

    You can force a transaction over $50.

    <p>False</p> Signup and view all the answers

    How can alcohol be requested?

    <p>Only through the app</p> Signup and view all the answers

    What happens if a retailer does not want alcohol delivered?

    <p>A shopper CANNOT deliver it</p> Signup and view all the answers

    What types of ID are acceptable?

    <p>ID</p> Signup and view all the answers

    What can a shopper get if they return alcohol?

    <p>A bump</p> Signup and view all the answers

    What causes catalog errors?

    <p>Item prices in the app going wrong</p> Signup and view all the answers

    You can checkout multiple orders at the same time.

    <p>False</p> Signup and view all the answers

    What happens if a card declines during checkout?

    <p>Head to recent deliveries</p> Signup and view all the answers

    What does 'lost Marquetta cards' mean?

    <p>Both A and B</p> Signup and view all the answers

    Pin number is _.

    <p>5454</p> Signup and view all the answers

    What is the cost of an express membership in Canada?

    <p>Both A and B</p> Signup and view all the answers

    What types of Marquetta cards are available?

    <p>Both A and B</p> Signup and view all the answers

    What is the price of Bamco bags?

    <p>$29.99</p> Signup and view all the answers

    Bags must not close, hold 3 grocery bags, and have insulation.

    <p>False</p> Signup and view all the answers

    What is the role of cashier/shift leads?

    <p>Both A and B</p> Signup and view all the answers

    When should you get shifts?

    <p>A week before</p> Signup and view all the answers

    What is required to handle cold food?

    <p>'Safe handling badge'</p> Signup and view all the answers

    What is required for FSS vacations?

    <p>A formal request</p> Signup and view all the answers

    Study Notes

    Reliability and Ordering

    • Reliability Instance: FSS - 5, ISS - 3 ratings.
    • Shoppers have 3 minutes to accept an order.

    City and Neighborhood Structure

    • Regions refer to cities where services operate.
    • Zones are defined as neighborhoods within those cities.

    Employment and Staffing

    • Hiring process includes card issuance, hour tracking, and background checks.
    • City Leads manage onboarding for ISS and provide Marquetta Cards.

    Break Guidelines

    • ISS receives 30 minutes unpaid breaks and 10 minutes paid breaks.
    • FSS gets a 20-minute break.

    App Functionality

    • The turtle icon indicates slow days, allowing shifts to end early without penalty.
    • On Demand Mode signifies the app is actively seeking orders based on location.

    Shopper Qualifications and Metrics

    • ISS qualifications: Must be 18+, capable of working in the U.S., and able to carry 30-40 lbs.
    • Metrics become visible three months after starting work.

    Transaction Management

    • Padding refers to adding funds to mitigate declines, applicable for amounts over $50.
    • Transaction forcing assists in completing transactions under $50.

    Alcohol Delivery Guidelines

    • Special requests for alcohol must be made through the app, not via messages.
    • Alcohol replacements cannot be delivered if a retailer refuses the order.

    Acceptable Identification

    • Valid IDs include: standard ID, driver's license, military ID, and U.S. passport.

    Returning Alcohol

    • Shoppers may receive a bump for returning alcohol, with a legal obligation to comply.
    • Stores must accept alcohol returns, or shoppers may face account deactivation if they refuse.

    Catalog and Checkout Issues

    • Catalog errors can lead to card declines due to item pricing discrepancies.
    • Shoppers can only checkout one order at a time, ensuring proper transaction processing.

    Card Declines and Management

    • Common reasons for card declines include incorrect checkout stages, shifted status, and swiping issues.
    • Lost Marquetta Cards are suspended temporarily; permanent loss leads to termination.

    Membership and Fees

    • In Canada, Express Membership costs $99 CAD per year or $9.99 CAD per month.
    • Various Marquetta card types include Mastercards for the U.S. and Visa for Canada.

    Equipment and Supplies

    • Bamco bags priced at $29.99 are U.S. exclusive and deducted from orders over $30.
    • Bag requirements include closure, capacity for 3 grocery bags, and insulation.

    Leadership and Scheduling

    • Cashier/Shift leads utilize orange cards for managing Instacart orders and register duties.
    • Ensure shift scheduling is completed a week in advance for consistency.

    Food Handling Certifications

    • To manage cold food at retailers like Costco, a "safe handling badge" is necessary, obtained through verified bags.

    Vacation Policies

    • FSS vacation requests can be submitted directly.

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