INSTACART Flashcards

Reliability and Ordering

• Reliability Instance: FSS - 5, ISS - 3 ratings.
• Shoppers have 3 minutes to accept an order.

City and Neighborhood Structure

• Regions refer to cities where services operate.
• Zones are defined as neighborhoods within those cities.

Employment and Staffing

• Hiring process includes card issuance, hour tracking, and background checks.
• City Leads manage onboarding for ISS and provide Marquetta Cards.

Break Guidelines

• ISS receives 30 minutes unpaid breaks and 10 minutes paid breaks.
• FSS gets a 20-minute break.

App Functionality

• The turtle icon indicates slow days, allowing shifts to end early without penalty.
• On Demand Mode signifies the app is actively seeking orders based on location.

Shopper Qualifications and Metrics

• ISS qualifications: Must be 18+, capable of working in the U.S., and able to carry 30-40 lbs.
• Metrics become visible three months after starting work.

Transaction Management

• Padding refers to adding funds to mitigate declines, applicable for amounts over $50.
• Transaction forcing assists in completing transactions under $50.

Alcohol Delivery Guidelines

• Special requests for alcohol must be made through the app, not via messages.
• Alcohol replacements cannot be delivered if a retailer refuses the order.

Acceptable Identification

• Valid IDs include: standard ID, driver's license, military ID, and U.S. passport.

Returning Alcohol

• Shoppers may receive a bump for returning alcohol, with a legal obligation to comply.
• Stores must accept alcohol returns, or shoppers may face account deactivation if they refuse.

Catalog and Checkout Issues

• Catalog errors can lead to card declines due to item pricing discrepancies.
• Shoppers can only checkout one order at a time, ensuring proper transaction processing.

Card Declines and Management

• Common reasons for card declines include incorrect checkout stages, shifted status, and swiping issues.
• Lost Marquetta Cards are suspended temporarily; permanent loss leads to termination.

Membership and Fees

• In Canada, Express Membership costs $99 CAD per year or $9.99 CAD per month.
• Various Marquetta card types include Mastercards for the U.S. and Visa for Canada.

Equipment and Supplies

• Bamco bags priced at $29.99 are U.S. exclusive and deducted from orders over $30.
• Bag requirements include closure, capacity for 3 grocery bags, and insulation.

Leadership and Scheduling

• Cashier/Shift leads utilize orange cards for managing Instacart orders and register duties.
• Ensure shift scheduling is completed a week in advance for consistency.

Food Handling Certifications

• To manage cold food at retailers like Costco, a "safe handling badge" is necessary, obtained through verified bags.

Vacation Policies

• FSS vacation requests can be submitted directly.

Test your knowledge of key concepts related to Instacart with this flashcard quiz. Enhance your understanding of reliability, regions, and the hiring process while preparing for your roles within the company. Perfect for team members looking to strengthen their grasp on operational terms.