Questions and Answers
What is the reliability instance for FSS?
What is the definition of a region?
City
What does the term 'zone' refer to?
Neighborhood
Shoppers have _ minutes to accept an order.
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What does the hiring process involve?
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What are City Leads responsible for?
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Breaks for ISS are 30 minutes unpaid.
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What does a 'turtle' represent in the app?
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On Demand Mode means the app is not looking for location.
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What is the minimum age requirement for ISS?
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When do you see metrics after starting?
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What is padding in the context of funds?
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You can force a transaction over $50.
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How can alcohol be requested?
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What happens if a retailer does not want alcohol delivered?
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What types of ID are acceptable?
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What can a shopper get if they return alcohol?
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What causes catalog errors?
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You can checkout multiple orders at the same time.
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What happens if a card declines during checkout?
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What does 'lost Marquetta cards' mean?
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Pin number is _.
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What is the cost of an express membership in Canada?
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What types of Marquetta cards are available?
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What is the price of Bamco bags?
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Bags must not close, hold 3 grocery bags, and have insulation.
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What is the role of cashier/shift leads?
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When should you get shifts?
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What is required to handle cold food?
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What is required for FSS vacations?
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Study Notes
Reliability and Ordering
- Reliability Instance: FSS - 5, ISS - 3 ratings.
- Shoppers have 3 minutes to accept an order.
City and Neighborhood Structure
- Regions refer to cities where services operate.
- Zones are defined as neighborhoods within those cities.
Employment and Staffing
- Hiring process includes card issuance, hour tracking, and background checks.
- City Leads manage onboarding for ISS and provide Marquetta Cards.
Break Guidelines
- ISS receives 30 minutes unpaid breaks and 10 minutes paid breaks.
- FSS gets a 20-minute break.
App Functionality
- The turtle icon indicates slow days, allowing shifts to end early without penalty.
- On Demand Mode signifies the app is actively seeking orders based on location.
Shopper Qualifications and Metrics
- ISS qualifications: Must be 18+, capable of working in the U.S., and able to carry 30-40 lbs.
- Metrics become visible three months after starting work.
Transaction Management
- Padding refers to adding funds to mitigate declines, applicable for amounts over $50.
- Transaction forcing assists in completing transactions under $50.
Alcohol Delivery Guidelines
- Special requests for alcohol must be made through the app, not via messages.
- Alcohol replacements cannot be delivered if a retailer refuses the order.
Acceptable Identification
- Valid IDs include: standard ID, driver's license, military ID, and U.S. passport.
Returning Alcohol
- Shoppers may receive a bump for returning alcohol, with a legal obligation to comply.
- Stores must accept alcohol returns, or shoppers may face account deactivation if they refuse.
Catalog and Checkout Issues
- Catalog errors can lead to card declines due to item pricing discrepancies.
- Shoppers can only checkout one order at a time, ensuring proper transaction processing.
Card Declines and Management
- Common reasons for card declines include incorrect checkout stages, shifted status, and swiping issues.
- Lost Marquetta Cards are suspended temporarily; permanent loss leads to termination.
Membership and Fees
- In Canada, Express Membership costs $99 CAD per year or $9.99 CAD per month.
- Various Marquetta card types include Mastercards for the U.S. and Visa for Canada.
Equipment and Supplies
- Bamco bags priced at $29.99 are U.S. exclusive and deducted from orders over $30.
- Bag requirements include closure, capacity for 3 grocery bags, and insulation.
Leadership and Scheduling
- Cashier/Shift leads utilize orange cards for managing Instacart orders and register duties.
- Ensure shift scheduling is completed a week in advance for consistency.
Food Handling Certifications
- To manage cold food at retailers like Costco, a "safe handling badge" is necessary, obtained through verified bags.
Vacation Policies
- FSS vacation requests can be submitted directly.
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Description
Test your knowledge of key concepts related to Instacart with this flashcard quiz. Enhance your understanding of reliability, regions, and the hiring process while preparing for your roles within the company. Perfect for team members looking to strengthen their grasp on operational terms.
