Dunsing Info Site Quiz

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Questions and Answers

What type of properties should the inspector with a construction background complete inspections for?

  • Condos and large homes
  • Only large residential properties
  • Condos, Townhomes, and Single Family Homes under 1,500 sq ft (correct)
  • Commercial properties over 2,000 sq ft

Which inspector would be the best fit for first-time buyers?

  • Inspector with a realtor and handyman background
  • Inspector fluent in Spanish
  • Inspector with a military background
  • Inspector with a service industry background (correct)

Which inspector has a background as an engineer?

  • Inspector with military service
  • Inspector with a construction background
  • Inspector fluent in Spanish (correct)
  • Inspector with a service industry background

What unique service does the second inspector slot offer?

<p>Radon testing (A)</p> Signup and view all the answers

Which inspector is particularly skilled in handling military buyers?

<p>Inspector who connects with military buyers (B)</p> Signup and view all the answers

What action should be taken after an order is initiated but before scheduling an inspection?

<p>Contact the person who initiated the order to confirm details before booking. (C)</p> Signup and view all the answers

What is the appropriate initial greeting when answering a chat for Dunsing Inspections?

<p>Thank you for contacting Dunsing Inspections, this is --- How may I assist you today? (A)</p> Signup and view all the answers

If a chat customer does not respond for two minutes, what is the next step?

<p>Reach out to confirm they are still there by saying something like 'I have not heard from you, are you still with me'. (C)</p> Signup and view all the answers

What should be done if a drop is needed outside of the inspection time?

<p>Email the office to get a confirmed date and time before booking. (D)</p> Signup and view all the answers

What action is essential when booking an inspection if the originally assigned inspector is not certified for radon testing?

<p>Change the inspector to one that is certified for radon and book with them. (A)</p> Signup and view all the answers

What should be included in the SMS to Mary regarding the inspection?

<p>Confirmation of pricing and scheduling (B)</p> Signup and view all the answers

What does the site use cookies for?

<p>To deliver services and analyze traffic (D)</p> Signup and view all the answers

What should users do to learn more about cookie usage on the site?

<p>Click on the 'Learn more' link (D)</p> Signup and view all the answers

What is the implication of using the site regarding cookies?

<p>Users agree to the site's cookie policy (B)</p> Signup and view all the answers

What is the purpose of sharing information about cookie usage with Google?

<p>To help analyze traffic patterns and improve services (A)</p> Signup and view all the answers

Flashcards

Inspector with Dunsing since 3-16-20

This inspector is recommended for clients who are first-time buyers or prefer a detailed inspection process. They have a background in engineering and have been with Dunsing since 3-16-20.

Inspector with Dunsing since 6-28-21

This inspector is recommended for clients who are military members or have a connection to the military. They served in the military and have been with Dunsing since 6-28-21.

Inspector with Dunsing since 1-6-23

This inspector is known for their strong customer service skills and ability to work with anxious clients. They have a background in the service industry and have been with Dunsing since 1-6-23.

Inspector with Dunsing since 4-21-23

This inspector is recommended for inspections of condos, townhomes, and single-family homes under 1,500 sq ft with only one addition. They have a carpentry background and have been with Dunsing since 4-21-23.

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Background as engineer, 4 years as inspector

This inspector is best suited for large or complicated residential and commercial properties. They have extensive experience as an inspector and are fluent in Spanish.

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Greeting

Always greet customers with a professional greeting and ask how you can assist them.

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Chat Timeout

If a customer doesn't respond to your chat message for more than 2 minutes, ask if they are still there.

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Inspection Time Frame

Dunsing Inspections aims to finish home inspections within 3 hours, even with extra services.

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Preferred Inspector

Always check the client's notes for any preferred inspectors.

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Radon Certification

If the inspection requires a radon certified inspector, book the inspection with a certified inspector.

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Cookie Notice

A message that appears on the website explaining how the website uses cookies and that by using the website, the user agrees to the use of cookies.

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Home Inspection

This process involves using a qualified inspector to assess the condition of a property and identify any potential issues.

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Radon Certified Inspector

An inspector who has specific training and certification to perform radon testing.

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Study Notes

Inspector Backgrounds and Specializations

  • Engineer background: Experienced, patient, and detailed, good with first-time or meticulous buyers. Available for 2nd inspection slots for radon testing or condo inspections.
  • Military background: Connects well with military buyers.
  • Construction/Service industry background: Excellent all-around inspector, strong customer service skills, good with nervous clients.
  • Service industry background: Skilled in customer service, helpful for nervous clients, deals with condos, townhomes, and single-family homes (SFHs) under 1,500 sq ft with only 1 addition.
  • Carpenter background: Experienced with smaller properties, excellent assistant for larger ones or with many features.
  • Engineer background (2nd inspector): 4 years Dunsing experience, fluent in Spanish, excels with complex residential and commercial properties.
  • Real estate agent and handyman background: Expertise with older, complicated, commercial, and phased construction inspections.

Scheduling

  • Orders are not automatically scheduled; confirm with the scheduler before booking. Always use a standard greeting and follow up with "I have not heard from you, are you still with me?" if there's no response within 2 minutes. If no response after 2 more minutes, end the chat politely and provide alternative contact (847) 367-0782.
  • Inspection Time: Typical completion is 3 hours, requiring a lead inspector and potentially assistant inspectors.
  • Inspector Preferences: Check BA notes for preferred inspectors.
  • Out-of-inspection Drop-off: If drop-off is outside inspection time, contact the office for scheduling. Do not book if no response.
  • Radon Certification: If using a non-certified inspector for an inspection which requires one, change the inspector to a certified one.
  • The website uses Google cookies to deliver services and analyze traffic. Users agree to cookie use by using the site. More information is available regarding cookie use.

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