Dunsing Info Site Quiz
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Questions and Answers

What type of properties should the inspector with a construction background complete inspections for?

  • Condos and large homes
  • Only large residential properties
  • Condos, Townhomes, and Single Family Homes under 1,500 sq ft (correct)
  • Commercial properties over 2,000 sq ft

    • Which inspector would be the best fit for first-time buyers?

  • Inspector with a realtor and handyman background
  • Inspector fluent in Spanish
  • Inspector with a military background
  • Inspector with a service industry background (correct)

    • Which inspector has a background as an engineer?

  • Inspector with military service
  • Inspector with a construction background
  • Inspector fluent in Spanish (correct)
  • Inspector with a service industry background

    • What unique service does the second inspector slot offer?

    <p>Radon testing (A)</p> Signup and view all the answers

    Which inspector is particularly skilled in handling military buyers?

    <p>Inspector who connects with military buyers (B)</p> Signup and view all the answers

    What action should be taken after an order is initiated but before scheduling an inspection?

    <p>Contact the person who initiated the order to confirm details before booking. (C)</p> Signup and view all the answers

    What is the appropriate initial greeting when answering a chat for Dunsing Inspections?

    <p>Thank you for contacting Dunsing Inspections, this is --- How may I assist you today? (A)</p> Signup and view all the answers

    If a chat customer does not respond for two minutes, what is the next step?

    <p>Reach out to confirm they are still there by saying something like 'I have not heard from you, are you still with me'. (C)</p> Signup and view all the answers

    What should be done if a drop is needed outside of the inspection time?

    <p>Email the office to get a confirmed date and time before booking. (D)</p> Signup and view all the answers

    What action is essential when booking an inspection if the originally assigned inspector is not certified for radon testing?

    <p>Change the inspector to one that is certified for radon and book with them. (A)</p> Signup and view all the answers

    What should be included in the SMS to Mary regarding the inspection?

    <p>Confirmation of pricing and scheduling (B)</p> Signup and view all the answers

    What does the site use cookies for?

    <p>To deliver services and analyze traffic (D)</p> Signup and view all the answers

    What should users do to learn more about cookie usage on the site?

    <p>Click on the 'Learn more' link (D)</p> Signup and view all the answers

    What is the implication of using the site regarding cookies?

    <p>Users agree to the site's cookie policy (B)</p> Signup and view all the answers

    What is the purpose of sharing information about cookie usage with Google?

    <p>To help analyze traffic patterns and improve services (A)</p> Signup and view all the answers

    Flashcards

    Inspector with Dunsing since 3-16-20

    This inspector is recommended for clients who are first-time buyers or prefer a detailed inspection process. They have a background in engineering and have been with Dunsing since 3-16-20.

    Inspector with Dunsing since 6-28-21

    This inspector is recommended for clients who are military members or have a connection to the military. They served in the military and have been with Dunsing since 6-28-21.

    Inspector with Dunsing since 1-6-23

    This inspector is known for their strong customer service skills and ability to work with anxious clients. They have a background in the service industry and have been with Dunsing since 1-6-23.

    Inspector with Dunsing since 4-21-23

    This inspector is recommended for inspections of condos, townhomes, and single-family homes under 1,500 sq ft with only one addition. They have a carpentry background and have been with Dunsing since 4-21-23.

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    Background as engineer, 4 years as inspector

    This inspector is best suited for large or complicated residential and commercial properties. They have extensive experience as an inspector and are fluent in Spanish.

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    Greeting

    Always greet customers with a professional greeting and ask how you can assist them.

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    Chat Timeout

    If a customer doesn't respond to your chat message for more than 2 minutes, ask if they are still there.

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    Inspection Time Frame

    Dunsing Inspections aims to finish home inspections within 3 hours, even with extra services.

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    Preferred Inspector

    Always check the client's notes for any preferred inspectors.

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    Radon Certification

    If the inspection requires a radon certified inspector, book the inspection with a certified inspector.

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    Cookie Notice

    A message that appears on the website explaining how the website uses cookies and that by using the website, the user agrees to the use of cookies.

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    Home Inspection

    This process involves using a qualified inspector to assess the condition of a property and identify any potential issues.

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    Radon Certified Inspector

    An inspector who has specific training and certification to perform radon testing.

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    Study Notes

    Inspector Backgrounds and Specializations

    • Engineer background: Experienced, patient, and detailed, good with first-time or meticulous buyers. Available for 2nd inspection slots for radon testing or condo inspections.
    • Military background: Connects well with military buyers.
    • Construction/Service industry background: Excellent all-around inspector, strong customer service skills, good with nervous clients.
    • Service industry background: Skilled in customer service, helpful for nervous clients, deals with condos, townhomes, and single-family homes (SFHs) under 1,500 sq ft with only 1 addition.
    • Carpenter background: Experienced with smaller properties, excellent assistant for larger ones or with many features.
    • Engineer background (2nd inspector): 4 years Dunsing experience, fluent in Spanish, excels with complex residential and commercial properties.
    • Real estate agent and handyman background: Expertise with older, complicated, commercial, and phased construction inspections.

    Scheduling

    • Orders are not automatically scheduled; confirm with the scheduler before booking. Always use a standard greeting and follow up with "I have not heard from you, are you still with me?" if there's no response within 2 minutes. If no response after 2 more minutes, end the chat politely and provide alternative contact (847) 367-0782.
    • Inspection Time: Typical completion is 3 hours, requiring a lead inspector and potentially assistant inspectors.
    • Inspector Preferences: Check BA notes for preferred inspectors.
    • Out-of-inspection Drop-off: If drop-off is outside inspection time, contact the office for scheduling. Do not book if no response.
    • Radon Certification: If using a non-certified inspector for an inspection which requires one, change the inspector to a certified one.
    • The website uses Google cookies to deliver services and analyze traffic. Users agree to cookie use by using the site. More information is available regarding cookie use.

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    Description

    This quiz explores the various backgrounds and specializations of inspectors in the real estate industry. It highlights the unique skills and experiences that different inspectors bring to their roles, catering to a broad range of clients, from military buyers to those needing complex property evaluations. Test your knowledge on how these backgrounds influence inspection practices.

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