Innkeeper/Guest Relationship Overview
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Innkeeper/Guest Relationship Overview

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Questions and Answers

Which statement best describes the role of an innkeeper?

  • An innkeeper is required to offer non-refundable bookings.
  • An innkeeper exclusively serves high-profile guests.
  • An innkeeper agrees to provide suitable accommodation in exchange for reasonable compensation. (correct)
  • An innkeeper provides accommodation only during peak seasons.

    • Which group is included as guests in the context of an inn?

  • Tourists, business people, and family members who stay with consent. (correct)
  • Only local residents.
  • Only tourists and business people.
  • Residents of the innkeeper's town.

    • What does the price of a room typically depend on?

  • The number of guests booked.
  • The historical significance of the inn.
  • The level of quality and service provided. (correct)
  • The location of the inn alone.

    • Which of the following best describes the change in the relationship between innkeepers and guests?

    <p>It has become more complex and legally binding.</p> Signup and view all the answers

    Under what circumstance can an innkeeper refuse accommodation to a guest?

    <p>The guest is likely to engage in illegal acts</p> Signup and view all the answers

    What marks the beginning of the guest-innkeeper relationship?

    <p>The guest with a reservation engages with an agent</p> Signup and view all the answers

    When does the guest-innkeeper relationship end?

    <p>When the guest has checked out and paid</p> Signup and view all the answers

    Which of the following is a valid reason for an innkeeper's refusal of a guest?

    <p>The guest is carrying a deadly contagious disease</p> Signup and view all the answers

    What is the legal obligation of a hotel concerning accommodations?

    <p>To provide accommodation, if available, to any law-abiding citizen with the means to pay and is in a fit state to be received</p> Signup and view all the answers

    Under what conditions can an innkeeper refuse accommodation to a guest?

    <p>If the guest is likely to engage in illegal acts</p> Signup and view all the answers

    How can an innkeeper rightfully screen guests?

    <p>Inns can refuse guests if they don't appear willing to pay</p> Signup and view all the answers

    Under what circumstances can hotel staff enter a guest's room?

    <p>With the guest's permission or in emergencies</p> Signup and view all the answers

    What is one reason an innkeeper can terminate the innkeeper-guest relationship?

    <p>Payment is past due and the guest cannot or will not pay</p> Signup and view all the answers

    How should an innkeeper treat a guest room?

    <p>Like a private residence in most circumstances</p> Signup and view all the answers

    Which of the following is NOT a condition that allows hotel staff to enter a guest's room?

    <p>To socialize with the guest</p> Signup and view all the answers

    What happens if a guest fails to pay for their room?

    <p>The innkeeper can terminate the relationship and reclaim the room</p> Signup and view all the answers

    What must guests allow when required for safety or maintenance?

    <p>Emergency maintenance access, if necessary</p> Signup and view all the answers

    What can an innkeeper do upon learning a guest has a contagious disease?

    <p>Evict the guest only if there is an imminent threat of transmission</p> Signup and view all the answers

    Which of the following is NOT a reason an innkeeper can refuse accommodation?

    <p>The guest has an excessive amount of baggage</p> Signup and view all the answers

    What is required for an inn to legally evict a guest?

    <p>Proper cause must be shown.</p> Signup and view all the answers

    What is the first step an innkeeper should take when asking a guest to leave?

    <p>Make the request privately.</p> Signup and view all the answers

    What action should an innkeeper take if a guest refuses to leave after being asked?

    <p>Ask again for them to leave.</p> Signup and view all the answers

    What should an innkeeper avoid when evicting someone?

    <p>Showing excessive force.</p> Signup and view all the answers

    What grounds can an innkeeper use to evict a person classified as 'ill-repute'?

    <p>Being suspected of drug trafficking, engaging in prostitution or gambling.</p> Signup and view all the answers

    When is an eviction considered improper or illegal?

    <p>If the grounds for removal were false.</p> Signup and view all the answers

    What can happen if a guest is asked to leave improperly?

    <p>The inn can face legal action.</p> Signup and view all the answers

    What type of behavior might justify an innkeeper's refusal to accommodate a guest?

    <p>A guest shows suspicious behavior</p> Signup and view all the answers

    What is a fundamental right of an innkeeper in terms of managing guests?

    <p>To manage room assignments at their discretion</p> Signup and view all the answers

    Which statement about house rules set by innkeepers is accurate?

    <p>Innkeepers must establish reasonable house rules and communicate them</p> Signup and view all the answers

    What is considered a valid reason for an innkeeper to ask a guest to leave the property?

    <p>A guest has overstayed their agreed time</p> Signup and view all the answers

    In what scenario is notification critical for the innkeeper regarding guest behavior?

    <p>When consequences for rule-breaking are communicated</p> Signup and view all the answers

    What must an innkeeper demonstrate to ensure an eviction is considered proper?

    <p>Valid cause for eviction that can be reviewed by a court</p> Signup and view all the answers

    What practice should an innkeeper prioritize when demanding a guest leave?

    <p>Requesting the guest to leave privately</p> Signup and view all the answers

    Which action should NOT be taken by an innkeeper when evicting a trespasser?

    <p>Employing excessive force if the person is uncooperative</p> Signup and view all the answers

    When deciding to evict persons of ill-repute, what crucial aspect should the innkeeper consider?

    <p>Legal potential based on the accuracy of the grounds for eviction</p> Signup and view all the answers

    What does the moment of eviction signify in the context of the guest-innkeeper relationship?

    <p>The instant the guest is informed they must leave</p> Signup and view all the answers

    What can an innkeeper reasonably do if an eviction request is ignored by a guest?

    <p>Make the request again to ensure clarity</p> Signup and view all the answers

    What establishes the guest-innkeeper relationship?

    <p>The guest has a reservation and speaks with a hotel agent.</p> Signup and view all the answers

    What is one situation that allows an innkeeper to refuse accommodation to a guest?

    <p>The guest is well known for causing disturbances.</p> Signup and view all the answers

    Which of the following is NOT a right of an innkeeper?

    <p>To provide unlimited occupancy without restrictions.</p> Signup and view all the answers

    An inn can evict guests without any proper cause.

    <p>False</p> Signup and view all the answers

    Guests must be physically harmed for an inn to be liable for improper eviction.

    <p>False</p> Signup and view all the answers

    Innkeepers can use reasonable force to evict a trespasser.

    <p>True</p> Signup and view all the answers

    A hotel property must accept all paying customers as long as they comply with house rules.

    <p>True</p> Signup and view all the answers

    Innkeepers have the right to set room assignments regardless of guest preferences.

    <p>True</p> Signup and view all the answers

    Study Notes

    The Innkeeper / Guest Relationship

    • The relationship between innkeepers and guests has become more complex
    • Innkeepers are individuals who provide accommodation for a fee
    • Inns include resorts, hotels, hostels, bed-and-breakfasts, motels, motor inns, short-term private property rentals, and campgrounds
    • Guests include tourists, business people, travelers, conventioneers, and family members
    • Guests expect an attractive, safe, and comfortable stay with amenities and services
    • The relationship between the innkeeper and guests begins when a guest with a reservation engages with the hotel agent or a guest without a reservation is accommodated by the hotel
    • The relationship ends when a guest pays and checks out, checkout time has passed, the guest refuses to pay the room bill, or the hotel requests the guest to leave by a specific time stated in the notice

    Innkeeper and Guest Rights

    • Innkeepers have the right to set room rates, assign rooms, control room access, and set house rules and regulations
    • Innkeepers can refuse accommodation for a full house, guests without luggage, suspicious behavior/delinquent guests, pets, or emotional support animals unless they are service animals
    • Innkeepers can refuse service to those that could pose a threat to public health or safety, cause damage/disturbances, or are known to fail to pay
    • The public must be allowed to access hotel property, as long as they follow house rules
    • Innkeepers must provide accommodation to paying guests if rooms are available
    • Innkeepers can screen guests to ensure they can pay for accommodation and are not ill/contagious, but they cannot discriminate based on protected characteristics

    Employee Management

    • Employee orientation and training helps reduce anxiety, improve morale, decrease turnover, and improve employee performance
    • Employers should set operational performance goals using the SMART goal-setting method
    • Employee motivation is influenced by their treatment, ability to perform tasks, and understanding of rewards
    • Management by Objectives (MBO) sets goals, objectives, and utilizes an appraisal process
    • Social media posts by employees can affect the employer's reputation
    • Employment equity legislations aim to protect and accommodate employees
    • Employees should be empowered and supported

    Hospitality and Tourism Industry Cases

    • The Supreme Court ruled that a ski resort could be developed on sacred First Nations land, despite arguments against it
    • Foodora food couriers attempted to unionize with the Canadian Union of Postal Workers (CUPW), but the decision's impact is not mentioned
    • The case about the mobility of temporary foreign workers in the workforce is mentioned but without a clear decision
    • There is a case about how COVID-19 has impacted the tourism industry and its potential for a sustainable reset, but the decision is not mentioned

    Ownership and Property

    • Hospitality entities can have various ownership structures, including sole proprietorships, partnerships, corporations, or co-operatives
    • Hospitality entities can also be managed in various ways: private, public, corporate, franchise, or real estate investment trust (REIT), or various management contracts
    • Ownership and management structures heavily influence the success of hospitality operations

    Guest Rights

    • Guests have the right to privacy and exclusive use of their assigned room.
    • Hotel staff can enter the room only with permission from the guest, in an emergency, for housekeeping duties, for reasonable maintenance, to move the guest to another room, or to re-enter the room and terminate the innkeeper-guest relationship if payment is past due and the guest cannot or will not pay.
    • In all other circumstances, the hotel must treat the guest room as a private residence.

    Innkeepers' Obligations

    • Innkeepers have a legal duty to accept and provide accommodation to all paying customers as long as they comply with hotel rules.
    • Innkeepers cannot discriminate on any grounds against members of the general public.
    • Innkeepers have a legal obligation to provide accommodation to any law-abiding citizen who wants/needs it and has the means to pay.
    • They can refuse accommodation if there are no rooms available due to renovations or repairs, or if rooms are blocked for guest reservations.

    Screening Guests

    • Inns are allowed to screen guests, but the basis for screening cannot be any of the protected categories under Human Rights legislation.
    • In Alberta specifically, a guest must "appear to be able and willing to pay a reasonable sum for the services and facilities offered, and is in a fit state to be received."
    • Guests with contagious diseases, such as cholera, influenza, COVID-19, or tuberculosis may be refused accommodation if there is a real or imminent threat of transmission. AIDS does not qualify as a contagious disease.

    Evicting Guests

    • Eviction must be done properly and innkeepers must be prepared to show proper cause.
    • An inn is liable for improper eviction, even if the guest wasn't physically harmed.
    • The eviction process begins the moment a guest is informed that they are being asked to leave.
    • Guests should be asked to leave privately, and the police should be called if a guest refuses to leave.

    Evicting Non-Guests

    • A person in an inn with no intention of becoming a guest or invitee can be properly asked to leave.
    • If they refuse to leave, the inn can use reasonable force to evict them.
    • Any eviction should be handled with care and excessive force should never be used.

    Refusal and Eviction for Nonpayment

    • A hotel may request guests to pay for services to date.
    • Guests must give a reasonable explanation for refusal to pay or they face eviction for nonpayment.

    Persons of Ill-Repute

    • An inn can evict persons of ill-repute, including prostitutes, gamblers, and drug dealers.
    • An inn may face legal action if the eviction was improper or if the grounds for eviction were false.
    • These decisions should only be made after careful consideration.

    Human Resources

    • The Human Resources (HR) department has the primary role of influencing the workforce’s mindset and behaviour.
    • HR encourages personnel to embrace the organization’s core products and take pride in their contributions.
    • Management must take responsibility for providing a safe work environment and promoting positive employee behaviour.

    Employee Knowledge and Standards

    • Workplace knowledge begins with excellent communication.
    • Management by walking around (MBWA) is considered a best practice.
    • There are five dimensions of service quality: tangibles, reliability, responsiveness, assurance, and empathy.
    • HR needs to determine knowledge gaps and identify areas for improvement in skills training and development.

    Employee Orientation

    • A comprehensive employee orientation program creates a positive tone for the workplace.
    • It is essential to properly educate new employees about the organization, their roles, and the team environment.

    Emerging Issues

    • Hospitality and tourism businesses must be aware of external factors that can threaten their operations.
    • Staying current on PESTEL (Political, Economic, Social, Technological, Environmental, Legal) issues helps identify risks and mitigate potential threats.
    • Cannabis-based hospitality is growing as laws are updated across jurisdictions. Examples include CBD spa treatments, cannabis-infused food and beverages, marijuana pairings with meals, recreational usage, including smoking on property.
    • The laws around intoxication and operating "vessels" are evolving. Any vessel that transports you over water is considered under impaired driving laws.
    • Technology and privacy concerns are important. Hotel chains must take precautions to avoid data breaches and be prepared to compensate guests for any harm.

    Eviction Rights

    • Innkeepers have the right to evict guests for a variety of reasons, including non-payment, breaking house rules, and being a person of ill-repute.
    • Eviction must be done properly and the innkeeper must be prepared to show proper cause. They must be able to explain their reasoning for eviction.
    • Innkeepers must make reasonable efforts to communicate house rules to guests and warn them about the consequences of breaking those rules.
    • Even if the guest is not physically harmed, the inn can still be liable for improper eviction.
    • The moment a guest is informed that they must leave, the eviction process has begun, and the innkeeper's conduct is subject to court review.

    Eviction Process

    • Requests to leave should be made privately and politely.
    • If a guest refuses to leave, the innkeeper should ask them to leave again.
    • If the guest still refuses, the innkeeper should call the police.
    • Discretion and courtesy should be used at all times, even when dealing with a difficult situation.

    Eviction of Non-Guests

    • A person in an inn who has no intention of becoming a guest or invitee can be properly asked to leave.
    • If they refuse to leave, the inn can use reasonable force to evict the trespasser, but using excessive force is not acceptable.

    Non-Payment

    • Hotels can request guests to pay for services to date.
    • If a guests refuses, they must provide a reasonable explanation. Failing to do so can result in eviction for nonpayment.

    Persons of Ill-Repute

    • Inns can evict individuals deemed to be of ill-repute, including prostitutes, gamblers, and drug dealers.
    • The innkeeper can face legal action if the eviction was improper or the grounds for eviction were false.
    • The innkeeper must be careful when making judgments about guests and only refuse accommodation or evict after careful consideration.

    Guest-Innkeeper Relationship

    • The guest-innkeeper relationship begins when a guest with a reservation engages with a hotel's agent or a guest with no reservation arrives and the hotel can accommodate them.
    • The relationship concludes when the guest has paid and checked out, checkout time has passed, the room bill is presented and refused, or the hotel gives notice to the guest to leave by a certain time.

    Innkeepers' Rights

    • Innkeepers can refuse to accommodate guests for various reasons, including a full house, no luggage, suspicious behavior, delinquent accounts, and pets other than service animals.
    • Innkeepers have the right to establish reasonable house rules and can enforce those rules. This includes setting room rates, room assignments, room access, compensation, and house rules/regulations.

    Employee Management in Hospitality

    • Key areas of human resources in hospitality include allocation of labor, employee orientation and training, development, employee satisfaction, social media and employees, employee empowerment, and creating safe and healthy work environments.

    Human Resources Terminology

    • The principal role of Human Resources (HR) is to influence the workforce's mindset and behavior.
    • Management is responsible for providing a safe work environment and promoting positive employee behavior.
    • Management by walking around (MBWA) is an essential part of communication and knowledge sharing.

    What is an Employee?

    • Employees represent the operation, sell to the customer, and deliver on the company's promise to the customer.

    Employee Orientation

    • Employee orientation is crucial for setting the tone of the workplace.
    • A comprehensive manual of policies should be provided to employees to help familiarize them with the organization, their job, and the team environment.

    Financial Commitment Equals Ownership

    • Different types of business ownership include sole proprietorships, partnerships, corporations, co-operatives, franchises, and chains.
    • Each type of business has its own legal structure and financial implications.

    Hospitality for Sale

    • Potential buyers should consider external factors before making an offer.
    • Good legal and accounting counsel is necessary to review assets and other important details.

    Financial Management

    • Different sources of financing are available to hospitality businesses, including private and public equity, debt financing (short- and long-term), and internally generated funds (IGF).

    Absolute Liability

    • Innkeepers have an absolute liability to ensure the protection and security of a guest's personal effects and property.
    • This duty of care begins when the guest begins communication with a representative of the hotel.
    • Innkeepers are not responsible for negligence by the guest, such as leaving a door unlocked or for acts of God.

    Full Disclosure of Guest Property

    • Guests should disclose the value of their personal property to the innkeeper.
    • Innkeepers can then properly safeguard property using various methods such as in-room safes, on-site hotel vaults, or a bank.

    Property Valuation

    • It is important to determine the fair market estimate of property value.
    • Common approaches include the income capitalization, sales comparison, and cost approaches.

    Licences, Regulations, and Codes

    • Several federal regulations apply to the hospitality industry, including the Competition Act, Food and Drugs Act, and Criminal Code.
    • Municipalities often oversee licensing for food and alcohol services.
    • Building codes outline minimum standards for many aspects of the hospitality industry.
    • Due to the COVID-19 pandemic, health and safety codes became significantly more important.

    Refusing Accommodation

    • Innkeepers can refuse accommodation if there are sufficient grounds to believe the guest:
      • is more than minimally impaired
      • is carrying a deadly contagious disease
      • is well-known for causing damage or disturbances
      • is well known for failing to pay
      • is likely to engage in illegal or immoral actions

    Check-In Registration Process

    • The guest-innkeeper relationship begins when a guest:
      • with a reservation engages and consults with an agent of the hotel
      • without a reservation appears at the hotel and the hotel can accommodate the walk-in

    Check-Out Departure Process

    • The guest-innkeeper relationship concludes when:
      • the guest has paid and checked out
      • checkout time has passed
      • the room bill has been presented and the guest refuses to pay
      • the property has served notice to the guest that they must remove themselves from the property by a certain time

    Innkeeper’s Rights

    • Innkeepers have the right to refuse accommodation based on:
      • a full house
      • no appropriate luggage
      • suspicious behavior or delinquent guests
      • pets and emotional support animals (except service animals)
    • Innkeepers also have the right to:
      • set room rates
      • assign rooms
      • control access to rooms
      • determine compensation
      • establish house rules and regulations

    Guest Rights

    • Guests can stay if they can pay
    • Guests are entitled to receive messages, packages, and mail
    • Guests have access to police, fire, and medical services if needed
    • Guests can bring personal effects onto the property
    • Guests are entitled to transparent billing or full disclosure of charges
    • Guests have a right to privacy and to be secure on the premises
    • Guests are entitled to be entertained and treated politely and respectfully
    • Guests are entitled to bring luggage onto the property
    • Luggage includes items for "convenience or personal use"
    • Innkeepers do not have to accept baggage if the traveler does not intend to be accommodated at the Inn (except horses).

    Non-Guests/Permanent Residents

    • Non-guests include:
      • visitors of guests
      • attendees of events
      • pedestrians passing through
    • Permanent residents include:
      • long-term stay guests
    • Permanent residents can negotiate a long-term rental agreement with the hotel
    • This agreement transforms the relationship from guest-innkeeper to landlord-tenant

    Landlord-Tenant Relationship

    • Long-term rental of a hotel room likely makes the guest a tenant
    • Courts use criteria and variables to determine status of an occupant
    • In Alberta, a guest is considered a tenant if they have lived at the accommodation property for at least 6 consecutive months

    Safe and Healthy Work Environments

    • Occupational health and safety initiatives include:
      • mental and physical health wellness measures
      • employee assistance programs
      • prevention of workplace harassment
      • occupational health evaluations
      • pay equity
      • the right to know
      • the right to refuse
      • the right to participate

    Employment and Social Development Canada

    • Employment and Social Development Canada is responsible for:
      • enforcing the Canada Labour Code
      • providing information to the Treasury Board of Canada Secretariat
      • overseeing the National Occupational Classification (NOC) 2011
    • Substance dependence is considered a disability under the Canadian Human Rights Act

    Government of Canada Human Resource Management Terminology

    • Terminology used in Government of Canada Human Resource Management includes:
      • barriers (obstacles)
      • conflict of duties
      • conflict of interest
      • diversity
      • entitled to work in Canada
      • flexible work arrangements
      • inclusion
      • job evaluation standard (classification standard)
      • people management
      • position

    Financial Commitment = Ownership

    • An owner makes a financial commitment to the business and can be:
      • sole proprietorship with owner/operator responsible for time, money, and motivation
      • partnership with one or many partners who must agree on a partnership structure and organization
        • each partner has legal authority to act
        • limited partnerships have general and limited partners with limited liability
      • corporation, publicly or privately owned, with:
        • shareholders
        • a board of directors
        • an executive team
        • employees
      • co-operative: a separate legal entity with at least 5 members with equal voting rights and influence in decision-making
      • franchising: franchise license sold to franchisee who takes all the risk
      • chains: multiple locations owned by a parent company

    Hospitality for Sale

    • Potential buyers should consider external factors prior to making an offer
    • Good counsel from an accountant and lawyer is important to review assets and other details

    Eviction Rights

    • Innkeepers must communicate house rules and warn guests about consequences
    • Eviction must be done properly with a justifiable reason
    • Innkeepers are liable for improper eviction regardless of physical harm to guest
    • Eviction occurs when a guest is informed they must leave and the innkeeper can pursue legal action
    • Guests should be asked to leave privately
    • Police should be called if a guest refuses to leave after two requests
    • Trespassers without intention of becoming guests can be requested to leave and reasonable force can be used to evict them
    • Eviction should always be handled with care and excessive force should never be used

    Nonpayment

    • Guests can be asked to pay for services rendered, and must provide a reasonable explanation for refusal before facing eviction

    Persons of Ill-Repute

    • Inns can evict individuals identified as persons of ill-repute, including prostitutes, gamblers and drug dealers
    • Inns can face legal action if an eviction is improper or the grounds are false
    • Inns should carefully consider all available information before refusing accommodation or evicting a guest

    General Public Access

    • Inns have a legal obligation to accommodate all paying customers who comply with house rules
    • Inns cannot discriminate against any member of the public

    Obligation to Provide Accommodation

    • Inns have a legal obligation to provide accommodation to all law-abiding citizens who can pay
    • Staff must welcome and assist guests
    • Accommodation can be refused if no rooms are available due to renovations or repairs or if all rooms are reserved

    Screening Guests

    • Inns can screen guests
    • Screening cannot be based on any protected categories outlined by human rights legislation
    • Guests must appear able and willing to pay for services
    • Guests must be in a fit state to be received
    • Inns can refuse or evict guests with contagious diseases such as cholera, influenza, COVID, or tuberculosis; AIDS is not a contagious disease
    • There must be a real or imminent threat of transmission

    Refusal Grounds

    • Innkeepers can refuse accommodation if they have sufficient grounds to believe a guest is:
      • Minimally impaired
      • Carrying a deadly contagious disease
      • Well known for causing damage or disturbances
      • Well known for failing to pay
      • Likely to engage in illegal or immoral acts

    Check-In and Check-Out Process

    • The guest-innkeeper relationship begins when a guest with or without a reservation is accommodated
    • The guest-innkeeper relationship concludes when a guest checks out, checkout time has passed, a bill is presented, and refused, a guest has been lawfully evicted

    Innkeeper Rights

    • Innkeepers can refuse accommodation based on:
      • A full house
      • No luggage
      • Suspicious behaviour or delinquent guests
      • Pets and emotional support animals except service animals
    • Innkeepers have the right to set:
      • Room rates
      • Room assignments
      • Room access
      • Compensation
      • House rules and regulations

    House Rules

    • Innkeepers can establish and enforce reasonable house rules
    • Inns must make reasonable efforts to communicate house rules and warn guests about consequences of breaking rules

    Guest Rights

    • Guests can:
      • Stay if they can pay
      • Be entertained
      • Bring personal effects onto the property
      • Receive messages, packages and mail
      • Access to police, fire, and medical services if needed
      • Be secure on the premises
      • Receive transparent billing or full disclosure
      • Have privacy

    Right to be Entertained

    • Guests have the right to receive hospitality and treatment in a respectful and courteous manner
    • Innkeepers must ensure guests do not endure willful or careless treatment causing humiliation or distress

    Right to Luggage

    • Innkeepers must admit guests and their luggage
    • Luggage should be for convenience or personal use
    • Innkeepers do not have to accept luggage from travelers with no intention of being accommodated (except horses)

    Full Disclosure of Charges

    -Guests are entitled to know the room rate and costs of extra services in advance

    Financial Management

    • Sources of financing include:
      • Private equity
      • Public equity
      • Debt financing
      • Internally generated funds

    Absolute Liability

    • Innkeepers are responsible for the protection and security of a guest's personal effects and property
    • Due care and diligence begins when a guest communicates with a representative

    Full Disclosure of Guest Property

    • Guests should disclose the value of personal property
    • Innkeepers should properly safeguard property using safes, vaults, or external institutions.

    Property Valuation

    • Fair market value is estimated using three approaches:
      • Income capitalization approach
      • Sales comparison approach
      • Cost approach

    Licences, Regulations, and Codes

    • Key federal regulations:
      • Competition Act
      • Food and Drugs Act
      • Criminal Code
    • Municipal licensing includes alcohol and food licenses
    • Codes communicate minimum standards
    • During a pandemic, health and safety codes assume greater significance

    Innkeeper's Duty to Provide Accommodation

    • Inns have a duty to provide accommodation to paying customers, unless the customers violate house rules.
    • Inns cannot discriminate against any member of the public.
    • Inns have a legal obligation to provide accommodation to any law-abiding citizen who can pay.
    • Inns can refuse accommodation if there are no available rooms due to renovations or repairs, or if rooms are blocked for reservations.

    Screening Guests

    • Inns may screen guests but they cannot discriminate based on protected categories under Human Rights legislation.
    • Under Alberta's Innkeepers Act, guests must appear able and willing to pay for services and be in a fit state to be received.
    • Inns can refuse or evict guests with contagious diseases such as cholera, influenza, COVID or tuberculosis.
    • AIDS does not qualify as a contagious disease.
    • There must be a real or imminent threat of transmission of the contagious disease.

    Refusing Accommodation

    • An innkeeper can refuse accommodation if there are sufficient grounds to believe the guest is excessively impaired, carrying a contagious disease, well known for causing damage or disturbances, well known for failing to pay, or likely to engage in illegal or immoral acts.

    Evicting Guests

    • Eviction must be done properly and for a valid reason.
    • The inn is liable for improper eviction, even if the guest was not physically harmed.
    • Eviction occurs when the guest is informed that they must leave.
    • The innkeeper must be prepared to justify their actions in court.
    • Guests should be asked to leave privately, then again if they refuse.
    • If a guest refuses to leave a second time, the inn should call the police.
    • Discretion and courtesy should be used at all times.

    Evicting Non-Guests

    • A person at the inn who is not a guest or an invitee can be asked to leave.
    • If they refuse, the inn can use reasonable force to evict them.
    • Eviction should be handled with care.
    • Excessive force should never be used.

    Non-Payment of Services

    • A hotel can request a guest to pay for services to date.
    • The guest must provide a reasonable explanation for refusing to pay, or they may be evicted for nonpayment.

    Persons of Ill-Repute

    • Inns can evict persons of ill-repute, including prostitutes, gamblers, and drug dealers.
    • Inns can face legal action if the eviction was improper or the grounds for removal were false.
    • It is rarely obvious if a hotel room is being used for prostitution or gambling.
    • The decision to refuse accommodation or evict should be made with careful consideration.

    Financial Management of Hotels

    • Hotels can obtain financing through private equity, public equity, debt financing, and internally generated funds.

    Absolute Liability of Hotels for Guests' Property

    • Hotels are responsible for protecting and securing a guest’s personal effects and property.
    • This duty starts when a guest communicates with a representative, such as a porter or front desk agent.
    • The hotel is not responsible for property left unsecured by a guest or damaged by an act of God.

    Guest Property Disclosure

    • Guests should disclose the value of their personal property.
    • This enables the innkeeper to properly safeguard the property, such as using safes in rooms, on-site hotel vaults, or a bank.

    Property Valuation Techniques

    • Property valuations are based on fair market estimates.
    • Valuation methods include income capitalization, sales comparison, and cost approaches.

    Licences, Regulations, and Codes for Hotels

    • Relevant federal regulations include the Competition Act, Food and Drugs Act, and Criminal Code.
    • Municipal level licensing is required for alcohol and food.
    • Codes communicate minimum standards for hotels.
    • Health and safety codes have become increasingly important during the COVID-19 pandemic.

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    A Guide to Hospitality and Tourism Law in Canada PDF

    Description

    Explore the complex dynamics between innkeepers and guests in the hospitality industry. This quiz covers the roles, expectations, and rights of both parties, as well as the conditions of their interactions from check-in to check-out.

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