Hospitality Law Quiz

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Questions and Answers

What event marks the conclusion of the guest-innkeeper relationship?

The guest has been entertained

The guest decides to stay longer

The innkeeper presents a new room bill

The guest has checked out and paid the bill (correct)

What right allows guests to be treated with respect and courtesy?

Right to secure premises

Right to be entertained (correct)

Right to privacy

Right to full disclosure of charges

Which of the following is NOT a guest right?

Right to have luggage admitted

Right to long-term residency (correct)

Right to full disclosure of charges

Right to privacy

Guests must be informed about which of the following in advance?

Room rate and potential extra charges Signup and view all the answers

What must an innkeeper do regarding a guest's luggage?

Admit it as long as it's personal or for convenience Signup and view all the answers

When can an innkeeper refuse to accept luggage from a traveler?

If the traveler has no intention of being accommodated Signup and view all the answers

Which of the following must be provided transparently to the guests?

Costs of extra services and room rate Signup and view all the answers

Which of the following shows willful or careless treatment of a guest?

Ignoring a guest's request for assistance Signup and view all the answers

What is the first step an innkeeper should take if a guest refuses to leave?

Ask the guest to leave again Signup and view all the answers

What can happen if a hotel does not provide a reasonable explanation for requesting payment from a guest?

The hotel may have grounds for eviction Signup and view all the answers

What standard should be maintained when evicting persons from the inn?

Evictions should be handled with discretion and courtesy Signup and view all the answers

Which of the following accurately describes the term 'eviction' in the context of a guest?

Eviction can occur the moment a guest is informed they must leave Signup and view all the answers

What is a potential consequence for an inn if an eviction is deemed improper?

The inn can face legal action by the unlawfully evicted guest Signup and view all the answers

What should be considered before evicting a guest for being a person of ill-repute?

Decisions should be made after careful consideration Signup and view all the answers

Which of the following actions can be taken against a non-guest trespasser?

Use reasonable force to evict them Signup and view all the answers

In what scenario could an innkeeper face liability for eviction?

If the grounds for removal are false Signup and view all the answers

Under what circumstance can hotel staff legally enter a guest's room without permission?

To perform housekeeping duties Signup and view all the answers

What must an innkeeper do with guest mail and packages according to hospitality law?

Deliver them as soon as reasonably possible Signup and view all the answers

Which of the following describes a guest's right to privacy in their hotel room?

The room must be treated like a private residence Signup and view all the answers

What can lead to the termination of the innkeeper-guest relationship?

Payment past due and refusal to pay Signup and view all the answers

What is the impact of the Innkeepers Act on innkeepers' duties?

The innkeeper is only responsible for loss or damage due to negligent staff Signup and view all the answers

What is the ultimate goal of encouraging personnel within an organization?

To embrace the organization's core products and take pride in their contributions Signup and view all the answers

What type of treatment is included in cannabis-based hospitality?

CBD spa treatments Signup and view all the answers

Which of the following is a legal consideration for hospitality businesses regarding intoxication?

Any vessel that transports you over water is included in impaired driving laws Signup and view all the answers

Which organization supports the establishment of guidelines for cannabis-based hospitality?

Alberta Hotel and Lodging Association Signup and view all the answers

What is the main purpose of monitoring external issues in hospitality and tourism?

To identify and mitigate operational risks Signup and view all the answers

What is the primary expectation guests have when staying at an inn?

Safe, comfortable shelter with amenities Signup and view all the answers

What is still valid when complimentary rooms are provided to guests?

The innkeeper's responsibilities to paying guests Signup and view all the answers

What distinguishes an innkeeper from a regular property owner?

Legal responsibilities towards guests Signup and view all the answers

What form of compensation is typically expected in the innkeeper-guest relationship?

Suitable accommodation for reasonable compensation Signup and view all the answers

Who qualifies as a guest in the context of an inn?

Any visitors including tourists and family members Signup and view all the answers

What is required for an innkeeper to legally evict a guest?

Proper cause must be shown. Signup and view all the answers

What is the appropriate action if a guest refuses to leave after being asked?

Call the police only after multiple refusals. Signup and view all the answers

Which of the following situations allows an inn to evict a non-guest?

The non-guest is causing disruption. Signup and view all the answers

What must a guest provide to avoid eviction for nonpayment?

A reasonable explanation for refusal to pay. Signup and view all the answers

What consideration should be taken before evicting a person of ill-repute?

Evaluate the grounds for removal carefully. Signup and view all the answers

What is a key aspect of employee satisfaction in the workplace?

Employee thoughts on work, stress levels, pay, recognition, and support Signup and view all the answers

What does positive social media engagement do for an employer's image?

Enhances an employer’s reputation Signup and view all the answers

Which act provides guidance and direction for employers in Canada?

The Employment Equity Act Signup and view all the answers

What is included in the rights of employees regarding occupational health and safety?

The right to refuse unsafe work Signup and view all the answers

What constitutes a disability under the Canadian Human Rights Act?

Substance dependence Signup and view all the answers

What does the term 'duty to accommodate' refer to in employment law?

Providing special software for employees with disabilities Signup and view all the answers

What legal obligation do hotel properties have regarding accommodation?

They must provide accommodation to any law-abiding citizen who can pay and is in a fit state to be received Signup and view all the answers

Under what condition can an innkeeper refuse accommodation to a guest?

The guest is known for causing disturbances. Signup and view all the answers

What should be the basis for screening guests in inns?

Behavior or appearance upon arrival. Signup and view all the answers

Which situation allows an innkeeper to evict a guest?

The guest is more than minimally impaired. Signup and view all the answers

Which disease qualifies as a reason for an innkeeper to refuse accommodation?

Tuberculosis. Signup and view all the answers

What must an innkeeper ensure when accepting guests?

The guests must appear able and willing to pay. Signup and view all the answers

When can an innkeeper refuse accommodation based on guest behavior?

If the guest is known for failing to pay. Signup and view all the answers

Which category cannot be used as a basis for guest screening in inns?

Criminal history. Signup and view all the answers

What constitutes sufficient grounds for an innkeeper to refuse accommodation?

The guest is more than minimally impaired. Signup and view all the answers

Which of the following would NOT typically warrant a refusal of accommodation?

The guest does not have a reservation. Signup and view all the answers

When does the guest-innkeeper relationship begin?

When a guest with a reservation engages with an agent of the hotel. Signup and view all the answers

Which of the following does not end the guest-innkeeper relationship?

The guest is unable to pay their bill. Signup and view all the answers

What right does an innkeeper have concerning room assignments?

Determine room assignments at their discretion. Signup and view all the answers

What constitutes reasonable house rules an innkeeper may enforce?

Glass containers are prohibited in the pool area. Signup and view all the answers

Which is a valid reason for an innkeeper to refuse service?

A guest has no luggage. Signup and view all the answers

Innkeepers must communicate house rules to guests primarily to:

Protect their property and ensure guest safety. Signup and view all the answers

What is the consequence if guests do not follow house rules?

They may face eviction from the property. Signup and view all the answers

Which option outlines a valid instance where innkeepers can refuse room access?

Guests showing suspicious behavior. Signup and view all the answers

How should innkeepers handle a guest's luggage when they arrive?

Luggage can be refused if the guest cannot prove their identity. Signup and view all the answers

Study Notes

Chapter 9: The Legal Relationship Between Innkeepers and Guests

The relationship between innkeepers and guests has become more complex.
The guest and the innkeeper have a legally binding relationship.

The Innkeeper / An Inn

The Innkeeper: Willing to offer suitable accommodation in exchange for reasonable compensation. Compensation tied to quality.
An Inn: Establishments like resorts, hotels, hostels, bed-and-breakfasts, motels, motor inns, short-term rentals, and campgrounds. Has a formal legal definition.

The Guest

Includes tourists, business travelers, conventioneers, and family members.
Stays at the inn with the consent of the keeper.
Guest expectations: Attractive, safe, and comfortable shelter, various amenities, and services.

Complimentary Rooms

Legal duties, responsibilities, and obligations owed by the innkeeper to a paying guest remain valid.
Accommodation properties do not seek compensation for complimentary rooms; therefore, they are provided at no expense to guests.

Non-Guests / Permanent Residents

Non-Guests: Include visitors of guests, attendees of events, pedestrians passing through, permanent residents and retail lease holders.
Permanent Residents: Guests who stay long-term, negotiating a long-term rental agreement; altering the relationship to a landlord-tenant one.

Landlord-Tenant Relationship

Long-term rental of a hotel room likely makes the guest a tenant.
If contested, courts consider criteria and variables to determine the occupant's status.
In Alberta, a guest becoming a tenant requires living at the property for at least six consecutive months.
R. v. Lowry (2006 ABPC 209) case: Lowry claimed tenant status, but the court ruled he was a guest.

General Public Access

Hotel properties legally obligated to accept and support paying customers who follow house rules.
Cannot discriminate against members of the general public.

Obligation to Provide Accommodation

Legal obligation to accommodate law-abiding citizens who need/desire it and can pay.
Staff must welcome and assist.
Reasons for refusal: no rooms due to renovations/repairs, or rooms blocked for guest reservations.

Screening Guests - 01,02,03

01: Inns are prepared and encouraged to screen guests. Basis of screening must not be a protected category under human rights legislation.
02: Under the Alberta Innkeepers Act, guests must demonstrate ability/willingness to pay and be fit to be received.
03: Innkeepers can refuse or evict guests with contagious diseases like cholera, influenza, COVID, or tuberculosis (AIDS is not considered contagious). Real/imminent threat of transmission is required.

Refusing Accommodation

Innkeepers can refuse if sufficient grounds exist.
Grounds for refusal: guest is highly impaired, carries a deadly contagious disease, is known for property damage/disturbances, is known for failing to pay, or is expected to commit illegal/immoral acts.

The Check-In Registration Process

Guest-innkeeper relationship starts when:
- Guest with a reservation consults an agent.
- Guest with no reservation and hotel can accommodate the walk-in.

The Check-Out Departure Process

Guest-innkeeper relationship ends when:
- Guest pays and checks out.
- Checkout time has passed.
- Guest's room bill is presented, but they refuse to pay.
- Property serves notice to leave by a specific time.

Innkeepers Have Rights Too

Innkeepers may refuse based on available rooms, lack of luggage, suspicious/delinquent guests, pets/emotional support animals (except service animals).
Innkeepers have the right to set room rates, assign rooms, control room access, collect compensation, create house rules, and enforce regulations.

Right to Establish House Rules

Innkeepers may enforce reasonable house rules (e.g., no glass in pool area, no bare feet in lobby, no horseplay).
These rules protect the inn and guests.
Inns must communicate rules to guests and warn about consequences of rule-breaking.

The Right to Evict Guests - 01 and 02

01: Eviction must be proper and justified with valid cause; guest physical harm not required to evict properly. Eviction occurs when the guest is informed they must leave. Conduct going forward is subject to court review.
02: Request to leave should be made privately. If refusal, repeat request. If still refusal, call police. Discretion and courtesy are essential.

The Right to Evict Non-Guests

Persons in the inn without guest status can be asked to leave.
Reasonable force can be used to evict a non-guest.
Eviction handled with care and discretion.
Excessive force prohibited.

Nonpayment

Hotels may request payment for services due.
Guests must provide reasonable explanations for refusal to pay or face eviction for nonpayment.

Persons of III-Repute

Inns can evict persons with ill reputations (prostitutes, gamblers, drug dealers).
Eviction must be legally justifiable and based on legitimate grounds. Illegitimate grounds lead to legal action against the inn.

Chapter 10: Managing Employees

Introduction: Human Resources (HR) influences workforce mindset & behavior; encouraging personnel to embrace core products/contribute well.
Management: Responsible for a safe workplace & positive employee behavior.
Knowledge/Standards: Communication, Management by Walking Around (MBWA), Five dimensions of service (tangibles, reliability, responsiveness, assurance, empathy).
What is an Employee?: Employee responsibilities-representing the operation, selling to the customer, delivering on the company's promise.

Employee Orientation

Crucial to set a tone for the workplace, focusing on corporate culture and employee orientation.
Orientation includes manuals, overview of organization, job details, and teamwork environment.

Orientation / Training / Development

Orientation increases employee knowledge & reduces anxiety. Reduces turnover & boosts morale. Decrease recruitment and training costs.
Training includes learning roles/expectations in building skills and talent, fostering learning, providing performance feedback and employee investment.

Setting Operational Performance Goals

Establish SMART goals: Specific, Measurable, Achievable, Relevant, Timely.

Motivating Employees / MBO

Employees are motivated by how they're treated, ability to perform tasks, understanding what's in it for them, and the idea of being a knowledge worker.
Management by Objectives (MBO) includes goal setting, objectives, and the appraisal process.

Employee satisfaction examined through looking at thoughts, workload, stress levels, pay, recognition, and support.
Positive social media posts enhance employer reputation; conversely, negative posts will harm it.
Social media policies cover a wide range of issues.

Employee Empowerment

Employment Equity Act (Federal): Employers work under the guidelines set by the Federal government to establish an equitable employment environment.
Provincial acts provide guidance for employees.
Duty to accommodate (examples of accommodation): visual impairment.

Safe and Healthy Work Environments

Mental/physical health wellness measures.
Employee assistance.
Prevention of workplace harassment.
Occupational health evaluations.
Pay equity; equal pay for equal work.
Occupational Health and Safety, rights to know, refuse and participate.

Chapter 11: Ownership and Property

Introduction: Ownership structures vary (sole proprietorship, partnership, corporation, co-operative).
Management takes different forms (private, public, franchise, REIT, management contract).
Financial Commitment Equals Ownership:
- Sole proprietorship (owner/operator): requires time, money, and motivation.
- Partnership: requires agreement on structure and organization; each partner has legal authority. Includes limited partnerships with varied liabilities.
Corporation: Common in hospitality, publicly or privately owned, with lower tax rates; has shareholders, a board of directors, an executive team, and employees.
Co-operatives: Separate legal entity requiring five-or-more members to have equal voting rights in decision-making.
Franchises: Extremely common, franchise licence is sold to franchisees. Franchisee takes all the risk.
Chains of owners: Multiple locations owned by a parent company.
Hospitality for Sale: External factors are prior considerations when making an offer. Good counsel is necessary for review of assets and details.
Financial Management: Financing sources for hospitality include private equity (personal savings), public equity (shares), debt financing (loans, bonds), and internally generated funds.

Absolute Liability

Innkeepers legally responsible for protecting guest personal property during the stay.
The Innkeeper is responsible for loss or damage caused by negligent staff. Due care begins from contact.
Exemptions exist—e.g., guest leaves a door unlocked, act of nature.

Full Disclosure of Guest Property

Guests should disclose value of personal property.
Innkeepers can then properly safeguard property by, for example, using hotel safes and/or banking institutions.

Property Valuation

Fair market estimate. Three approaches to valuation: Income capitalization, sales comparison, and cost approach.

Licences, Regulations, and Codes

Federal regulations (Competition Act, Food and Drugs Act, Criminal Code).
Municipal licenses (alcohol, food).
Codes/standards define minimum standards of performance and health and safety.

Chapter 12: The Industry Today and Emerging Issues

Assessing Risk and Responding to Emerging Issues: Hospitality and tourism businesses must monitor external issues (political, economic, social, technological, environmental, legal) that can threaten operations. Comprehensive PESTEL analysis helps evaluate threats and mitigate risks.
Cannabis Goes Mainstream: Cannabis-based hospitality is rising, including CBD treatments, cannabis-infused food/beverage, legal recreational usage, and smoking on property. Specific examples include health/wellness hotels owned by Vantage Hospitality Group, with Alberta Hotel and Lodging offering guidelines.
Evolving Laws Around Intoxication and Operating a "Vessel": Laws regarding intoxication and vessel operation are evolving. Examples include canoe operation as a vessel under impaired driving laws versus land vehicles needing motorization to apply to impaired driving statutes.
Technology and Privacy: Case example: Marriott International data breach; illustrating personal data values, and acceptable measures for fair compensation.
Indigenous Rights and Land Development Pressures: Case examples of Supreme Court rulings in removing barriers/conflicts regarding development on sacred First Nation land.
Gig Workers Unionize: Gig worker attempts to unionize under the Canadian Union of Postal Workers (CUPW) raise legal and organizational implications.
Freedom of Movement for Foreign Hospitality Workers: Examples/cases on temporary foreign worker mobility within Canada.
Toward a Sustainable Tourism Industry: Examining overtourism impact, and the role of COVID-19 in causing a global tourism reset and its sustainable implications.

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Description

Test your knowledge on the key aspects of the guest-innkeeper relationship and hospitality law. This quiz covers guests' rights, responsibilities of innkeepers, and the legal implications of eviction. Perfect for hospitality management students seeking to understand the legal frameworks governing their industry.