HSD and HSG Service Procedures Quiz

HSD (Hot Snack with Dessert) and HSG (Hot Snack with Glacé Ice Cream) Service

• Start of service: If served as the first service, heat the hot snacks once the aircraft is airborne. Preheating is allowed in some cases, refer to general heating guidelines.
• Start of service: If served as the second service, start the service at least 2 hours and 30 minutes before landing if a store list needs to be filled in. If no store list needs to be filled in, 2 hours and 15 minutes before landing should be sufficient.

Preparatory Work

• CCM 5L (AFT galley co-ord.)
  • For HSG: Remove dry ice from ice cream in advance of service.
  • Remove hot snacks from the refrigerator shortly before service.
  • Heat up hot snacks according to the table in section 7.1.15.2 Heating times.
  • Prepare two to four coffee pots.
• CCM 4L (MID galley delegate)
  • Remove hot snacks from the refrigerator shortly before service.
  • Heat up hot snacks according to the table in section 7.1.15.2 Heating times.
  • Brew coffee.
  • Prepare coffee and tea pots for refills.
• CCM 4R
  • Assist in service and galley preparation.
• CCM 5LA
  • Prepare DT on the left side of the AFT galley with a table top.
  • ECL: Remove the drawer with large water bottles and replace it with the drawer containing warm mugs.
  • Place the RTG drawer on top and add mise en place.
• CCM 5RA
  • Prepare DT on the right side of the AFT galley with a table top.
  • ECL: Remove the drawer with large water bottles and replace it with the drawer containing warm mugs.
  • Place the RTG drawer on top and add mise en place.
• CCM 5R
  • Assist in galley and service preparation.