Information Systems in Global Business Chapter 1

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Questions and Answers

What is one reason for UPS management's decision to use computer systems?

To reduce equipment maintenance costs

To facilitate customer service projects

To enhance ease of sending packages and tracking delivery (correct)

To increase personnel training requirements

What are complementary assets?

Physical assets only, such as machinery and tools

Investments required to derive value from primary investments (correct)

Technology systems that operate independently

The financial capital needed for investment

Which of the following technologies is NOT mentioned as part of the UPS information system?

Automated delivery drones (correct)

Desktop computers

Handheld computers

Barcode scanners

What is a primary responsibility of UPS management regarding service levels?

Ensuring high service levels while controlling costs Signup and view all the answers

What happens to firms that do not invest in complementary assets alongside technology?

They often experience no returns on their investments Signup and view all the answers

What is a consequence of differing perspectives within an organization?

Development of organizational politics Signup and view all the answers

Which of the following is considered an important managerial complementary asset?

Strong senior management support for change Signup and view all the answers

Which factor is NOT identified as a key organizational complementary investment?

Increased capital expenditure Signup and view all the answers

What is an aspect of the training that UPS drivers need to undergo?

Using the package tracking system Signup and view all the answers

How does UPS's information system relate to competition?

It provides a high level of service with low prices Signup and view all the answers

What is essential for realizing value from information technologies?

Changing business practices and supporting values Signup and view all the answers

What characterizes firms that achieve superior returns on their technology investments?

Investments in complementary assets are made Signup and view all the answers

What kind of training might UPS customers require?

Using UPS in-house package tracking software Signup and view all the answers

What do information systems often arise from within organizations?

Conflicts and differing interests Signup and view all the answers

Which of these investments is categorized under organizational complementary assets?

Employee efficiency training programs Signup and view all the answers

Which statement about complementary investments is false?

They do not affect technology investments Signup and view all the answers

What is a significant part of a manager's responsibility according to the content?

Creating new products and services Signup and view all the answers

Which of the following best describes information technology in management?

One of many tools to cope with change Signup and view all the answers

Which component is NOT included in computer hardware?

Preprogrammed instructions Signup and view all the answers

What do networking and telecommunications technology facilitate?

The linking of hardware and transferring of data Signup and view all the answers

Which statement best describes the Internet?

A global network of networks using universal standards Signup and view all the answers

The role of data management technology is to govern:

The organization of data on storage media Signup and view all the answers

What do managers need to do in response to business challenges?

Set an organizational strategy Signup and view all the answers

Which aspect of management is emphasized as necessary for achieving success?

Responsibility and leadership Signup and view all the answers

What type of software skills are emphasized for job searching in the discussed chapter?

Internet-based software Signup and view all the answers

Which of the following tools is suggested for team collaboration?

Google Drive Signup and view all the answers

What is a key purpose of using job posting websites like EURES?

To locate jobs requiring information systems knowledge Signup and view all the answers

Which complementary asset is crucial for the success of UPS's information systems?

Organizational and managerial assets Signup and view all the answers

What kind of report should be written after examining jobs requiring information systems knowledge?

A one- to two-page report summarizing findings Signup and view all the answers

What collaborative activity is suggested for students working in teams?

Creating a presentation using Google Docs Signup and view all the answers

Which of the following best describes the focus of hands-on MIS projects?

Analyzing problems using data management software Signup and view all the answers

Which management aspect is mentioned regarding the setup of a professional football team’s website?

Organizational and technology issues Signup and view all the answers

What major shift has occurred in video distribution due to online services?

Emergence of premium video streaming services Signup and view all the answers

How many original shows did Netflix produce by 2019?

Nearly 1,200 Signup and view all the answers

What has been a significant impact of e-commerce by 2019?

Global e-commerce sales nearing $5 trillion Signup and view all the answers

What role does big data play in modern business?

Enhancing decision-making and analytics Signup and view all the answers

What effect does the Internet of Things (IoT) have on businesses?

Facilitates real-time data access and insights Signup and view all the answers

What is a characteristic of the recent changes in business models?

Creation of innovative products and services Signup and view all the answers

Which company has moved into premium TV show production challenging traditional networks?

Netflix Signup and view all the answers

What has been a trend among viewers regarding cable television?

Unplugging from cable in favor of internet entertainment Signup and view all the answers

Study Notes

Improving Decision Making

Job-searching websites like EURES highlight the demand for professionals with information systems knowledge in various fields including accounting, finance, sales, marketing, and human resources.
Information systems knowledge for these jobs may include software skills, data management, and understanding business processes.
Preparing for these roles requires a focus on internet-based software as well as insights into industry-specific applications and analytical skills.

Team Collaboration Tools

Google Drive and Google Sites are essential tools for team collaboration, enabling document storage, project management, and sharing of resources.
Google Drive allows for efficient management of documents and presentations, while Google Sites facilitates straightforward web page creation for project announcements and collaboration.
Teams should evaluate which tool best fits their workflow and project needs, considering features like document editing, storage capabilities, and user interface.

Organizational Dynamics

Conflicts and differing perspectives within organizations can lead to political dynamics that influence the development and efficacy of information systems.
Managers navigate these challenges by developing strategies, allocating resources, and providing leadership to guide organizations toward success.

Management and Decision Making

Effective management is vital for interpreting organizational challenges, crafting appropriate responses, and ensuring the successful use of resources.
Information technology empowers managers to create innovative products and services, supporting organizational transformation and adaptation to change.

Information Technology Components

Information technology encompasses hardware, software, and networking components vital for data processing and management.
Hardware includes diverse devices such as computers, storage devices, and telecommunications equipment.
Software provides the necessary instructions for hardware operation and coordination.
Networking technology underpins connectivity between devices, enabling data sharing and communication across platforms, with the Internet as the most extensive global network.

Business Innovations

Recent advancements in technology, such as cloud computing, mobile digital platforms, big data, and machine learning, are reshaping business strategies and models.
These innovations provide opportunities for entrepreneurs, prompting the creation of new products and services while disrupting traditional industries.

New Business Models and E-commerce

Online streaming services like Netflix are revolutionizing content distribution, reaching over 167 million subscribers by early 2020 and producing a significant volume of original content.
The e-commerce industry saw sales of nearly 3.6trillionin2019,withprojectionsofapproaching3.6 trillion in 2019, with projections of approaching 3.6trillionin2019,withprojectionsofapproaching5 trillion, signaling a significant shift in how products and services are designed, produced, and delivered.

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Description

This quiz focuses on Chapter 1 of Information Systems in Global Business Today, emphasizing decision-making processes and the use of internet-based tools for job searching. Participants will explore software skills necessary for finding jobs in various fields including finance and marketing.