Podcast
Questions and Answers
What is the primary purpose of using an INFINITI signature cover during the vehicle unveiling?
What is the primary purpose of using an INFINITI signature cover during the vehicle unveiling?
- To disguise the vehicle's features
- To create a more personalized moment (correct)
- To make the vehicle look more appealing
- To protect the vehicle from dust
Which element should be incorporated to enhance the vehicle unveiling for customers according to IREDI 4.0?
Which element should be incorporated to enhance the vehicle unveiling for customers according to IREDI 4.0?
- Bright overhead lights
- A loud announcement
- Using multiple covers
- Dimming the lights before the reveal (correct)
What should the sales consultant do if the customer prefers to participate in the unveiling process?
What should the sales consultant do if the customer prefers to participate in the unveiling process?
- Encourage the customer to remove the cover themselves (correct)
- Ask the colleague to cover for them
- Ignore the customer's preference and unveil the vehicle themselves
- Take a step back and allow the customer to watch only
What is an essential action for the sales consultant to perform before unveiling the vehicle?
What is an essential action for the sales consultant to perform before unveiling the vehicle?
What should the sales consultant wear during the vehicle unveiling to maintain a premium touch?
What should the sales consultant wear during the vehicle unveiling to maintain a premium touch?
Flashcards
Vehicle Unveiling: Cover
Vehicle Unveiling: Cover
Covering a vehicle with an INFINITI signature cover to create a dramatic reveal.
Vehicle Unveiling: Client Engagement
Vehicle Unveiling: Client Engagement
Involving the client in the unveiling process by asking if they want to participate or simply watch.
Vehicle Unveiling: Documentation
Vehicle Unveiling: Documentation
Taking photos or videos of the unveiling if the client prefers to just watch.
Vehicle Unveiling: IREDI 4.0 Illumination
Vehicle Unveiling: IREDI 4.0 Illumination
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Vehicle Unveiling: Premium Touch
Vehicle Unveiling: Premium Touch
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Study Notes
Vehicle Unveiling Procedure
- Vehicle is hidden beforehand with an INFINITI signature cover.
- A colleague must assist with removing the cover.
- INFINITI gloves should be worn.
- Ask the client to participate (unveiling or watch).
- If client prefers to watch, the sales consultant should document with photos/video.
- For IREDI 4.0, dim the lights and make the vehicle illuminate.
- Car covers should not be used in the IREDI 4.0 process.
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