Podcast
Questions and Answers
In Lewin's Change Model, which step involves breaking down the forces that maintain the status quo?
In Lewin's Change Model, which step involves breaking down the forces that maintain the status quo?
- Moving
- Unfreezing (correct)
- Refreezing
- Intervention
Which part of the organization is responsible for ensuring overall goals are carried out by the operating core?
Which part of the organization is responsible for ensuring overall goals are carried out by the operating core?
- Technostructure
- Strategic apex
- Middle line (correct)
- Support staff
What is the primary focus of the technostructure within an organization?
What is the primary focus of the technostructure within an organization?
- Possess specific technical expertise facilitating overall operation (correct)
- Ensuring overall goals are carried out by the operating core
- Transform raw goods into sellable products
- Aid the basic mission of the organization
What is a primary characteristic of evolutionary change?
What is a primary characteristic of evolutionary change?
Which role does not typically welcome change but will comply if it becomes necessary?
Which role does not typically welcome change but will comply if it becomes necessary?
Which function involves ensuring employees possess necessary KSAOs for their roles?
Which function involves ensuring employees possess necessary KSAOs for their roles?
Which strategy is associated with people enjoying change and often making changes for its own sake?
Which strategy is associated with people enjoying change and often making changes for its own sake?
Which organizational part transforms raw goods into sellable products?
Which organizational part transforms raw goods into sellable products?
What is the result of the refreezing step in the change process?
What is the result of the refreezing step in the change process?
Which part of the organization is associated with executive leadership and overall success?
Which part of the organization is associated with executive leadership and overall success?
Which of the following constitutes the core of an organization's culture?
Which of the following constitutes the core of an organization's culture?
What is a primary characteristic of a 'Traditional' organizational structure?
What is a primary characteristic of a 'Traditional' organizational structure?
Which phase of mergers and acquisitions focuses primarily on financial issues?
Which phase of mergers and acquisitions focuses primarily on financial issues?
In the context of organizational downsizing, a horizontal cut refers to:
In the context of organizational downsizing, a horizontal cut refers to:
Person-Organization Fit primarily assesses:
Person-Organization Fit primarily assesses:
The Organizational Practices Scale mainly measures:
The Organizational Practices Scale mainly measures:
Which coordinating mechanism involves sharing information on mutual tasks?
Which coordinating mechanism involves sharing information on mutual tasks?
What does a 'Vertical Cut' in an organization imply?
What does a 'Vertical Cut' in an organization imply?
Which term describes the exporting of work to cheaper labor markets in overseas countries?
Which term describes the exporting of work to cheaper labor markets in overseas countries?
Which element of organizational structure deals with the division of work?
Which element of organizational structure deals with the division of work?
What is a characteristic of a mechanistic organization?
What is a characteristic of a mechanistic organization?
Which organizational structure involves overlaying two structures to leverage the benefits of both?
Which organizational structure involves overlaying two structures to leverage the benefits of both?
In a flat matrix organization, which characteristic is emphasized?
In a flat matrix organization, which characteristic is emphasized?
Which type of organizational structure is designed to operate in rapidly changing environments?
Which type of organizational structure is designed to operate in rapidly changing environments?
Which structure is characterized by both functional and product-specific divisions?
Which structure is characterized by both functional and product-specific divisions?
What is the main goal of organizational development?
What is the main goal of organizational development?
Which structure divides an organization into departments based on the functions or tasks performed?
Which structure divides an organization into departments based on the functions or tasks performed?
In the context of centralization, where is the decision-making authority vested?
In the context of centralization, where is the decision-making authority vested?
Which of the following accurately describes the 'Decision Making Process' in the Vroom-Yetton model?
Which of the following accurately describes the 'Decision Making Process' in the Vroom-Yetton model?
What is a defining feature of nonstandard organizations?
What is a defining feature of nonstandard organizations?
What is Adam Smith’s Invisible Hand Theory primarily based on?
What is Adam Smith’s Invisible Hand Theory primarily based on?
Which organizational theory is characterized by a minimal hierarchy and informal communication?
Which organizational theory is characterized by a minimal hierarchy and informal communication?
In the context of roles within organizational social systems, what does 'Role Ambiguity' refer to?
In the context of roles within organizational social systems, what does 'Role Ambiguity' refer to?
Which decision-making model is focused on the expressive character of decision-making in successful organizations?
Which decision-making model is focused on the expressive character of decision-making in successful organizations?
Norms in social systems can be classified into 'descriptive' and 'injunctive' norms. What mainly differentiates them?
Norms in social systems can be classified into 'descriptive' and 'injunctive' norms. What mainly differentiates them?
What is a key characteristic of 'Role Differentiation' in organizational settings?
What is a key characteristic of 'Role Differentiation' in organizational settings?
What is a primary element that makes up organizational climate?
What is a primary element that makes up organizational climate?
Which component is integral to the development and communication of norms within an organization?
Which component is integral to the development and communication of norms within an organization?
What distinguishes roles from jobs within an organization?
What distinguishes roles from jobs within an organization?
What is the primary focus of 'Rational Choice Theory' within Adam Smith's framework?
What is the primary focus of 'Rational Choice Theory' within Adam Smith's framework?
Which strategy in organizational politics involves using favors and flattery to increase personal appeal?
Which strategy in organizational politics involves using favors and flattery to increase personal appeal?
What is the primary goal of reengineering business processes?
What is the primary goal of reengineering business processes?
Which phase of Appreciative Inquiry focuses on creating a vision statement from gathered information?
Which phase of Appreciative Inquiry focuses on creating a vision statement from gathered information?
In a divisional organizational structure, divisions are organized based on what?
In a divisional organizational structure, divisions are organized based on what?
Which of the following is NOT a characteristic of Radical changes in organizational transformation?
Which of the following is NOT a characteristic of Radical changes in organizational transformation?
What does the term 'Politics' refer to in an organizational context?
What does the term 'Politics' refer to in an organizational context?
What is a primary focus of Positive Psychology in organizational development?
What is a primary focus of Positive Psychology in organizational development?
Which of the following organizational change techniques engage employees by focusing on positive messages?
Which of the following organizational change techniques engage employees by focusing on positive messages?
Which stage of Appreciative Inquiry involves designing ways to identify the organization's future path?
Which stage of Appreciative Inquiry involves designing ways to identify the organization's future path?
Organizational transformation is often driven by interventions directed primarily towards what?
Organizational transformation is often driven by interventions directed primarily towards what?
What is a key characteristic that often leads to the failure of Organizational Development (OD) efforts?
What is a key characteristic that often leads to the failure of Organizational Development (OD) efforts?
Which of the following is NOT a component of Beckhard's definition of Organizational Development?
Which of the following is NOT a component of Beckhard's definition of Organizational Development?
In the context of Action Research Model, what follows the initial research about the organization?
In the context of Action Research Model, what follows the initial research about the organization?
Which of the following is essential for effective team building interventions?
Which of the following is essential for effective team building interventions?
Which method is commonly used for systematic data collection in OD interventions?
Which method is commonly used for systematic data collection in OD interventions?
What is the primary focus of Total Quality Management (TQM) in organizations?
What is the primary focus of Total Quality Management (TQM) in organizations?
Which aspect is NOT part of the sequenced steps for Total Quality Management (TQM)?
Which aspect is NOT part of the sequenced steps for Total Quality Management (TQM)?
What is Gainsharing primarily aimed at improving within an organization?
What is Gainsharing primarily aimed at improving within an organization?
What is a requirement for Survey Feedback to be effective in OD interventions?
What is a requirement for Survey Feedback to be effective in OD interventions?
What defines Total Quality Management's Self-Comparison analysis?
What defines Total Quality Management's Self-Comparison analysis?
Which leadership style focuses on changing the goals, values, ethics, standards, and performance of others?
Which leadership style focuses on changing the goals, values, ethics, standards, and performance of others?
Which motivational factor describes leaders who become leaders due to a sense of duty?
Which motivational factor describes leaders who become leaders due to a sense of duty?
What pattern is characterized by a high need for power and a low need for affiliation?
What pattern is characterized by a high need for power and a low need for affiliation?
Which type of leader acts in a warm and supportive manner and shows concern for subordinates?
Which type of leader acts in a warm and supportive manner and shows concern for subordinates?
What type of leadership consists of many task-oriented behaviors?
What type of leadership consists of many task-oriented behaviors?
Which leadership style assumes the organization's objectives are stable and aligned with the external environment?
Which leadership style assumes the organization's objectives are stable and aligned with the external environment?
Which theory views an organization as a machine with centralized authority?
Which theory views an organization as a machine with centralized authority?
Which type of leader is likely to believe that employees are lazy and extrinsically motivated?
Which type of leader is likely to believe that employees are lazy and extrinsically motivated?
Under which leadership style do leaders flourish when they delegate power and encourage initiative?
Under which leadership style do leaders flourish when they delegate power and encourage initiative?
Which motivational factor describes someone who seeks leadership for personal gain?
Which motivational factor describes someone who seeks leadership for personal gain?
Which power base is derived from personal characteristics valued by the organization?
Which power base is derived from personal characteristics valued by the organization?
Which type of communication is aimed at linking related tasks, work units, and divisions in an organization?
Which type of communication is aimed at linking related tasks, work units, and divisions in an organization?
Which step in organizational decision making involves developing criteria for a successful solution?
Which step in organizational decision making involves developing criteria for a successful solution?
What type of task performance involves employees modifying their behavior to align with a changing environment?
What type of task performance involves employees modifying their behavior to align with a changing environment?
Which source of perceptual error occurs when the most recent information dominates our perception?
Which source of perceptual error occurs when the most recent information dominates our perception?
What type of power is based on the ability to punish or threaten to punish others?
What type of power is based on the ability to punish or threaten to punish others?
Which effect occurs when our general impression of a person distorts our perception of other characteristics of that person?
Which effect occurs when our general impression of a person distorts our perception of other characteristics of that person?
Which power base is grounded in formal rights or authority by virtue of a position in an organization?
Which power base is grounded in formal rights or authority by virtue of a position in an organization?
Which type of individual behavior involves anticipating and introducing new work patterns?
Which type of individual behavior involves anticipating and introducing new work patterns?
Which type of power is grounded in the possession of specialized knowledge, skill, or expertise?
Which type of power is grounded in the possession of specialized knowledge, skill, or expertise?
Which characteristic is not typically associated with Neo-Classical Organization Theory?
Which characteristic is not typically associated with Neo-Classical Organization Theory?
What is a key aspect of Contingency Theory in organizational management?
What is a key aspect of Contingency Theory in organizational management?
Which is a disadvantage of a Hierarchical organizational structure?
Which is a disadvantage of a Hierarchical organizational structure?
Open Systems Theory focuses on organizations being influenced by which of the following?
Open Systems Theory focuses on organizations being influenced by which of the following?
What element is not typically highlighted in Motivation Theory?
What element is not typically highlighted in Motivation Theory?
The concept that there is no single best way to manage an organization pertains to which theory?
The concept that there is no single best way to manage an organization pertains to which theory?
Which organizational structure is known for reducing duplication of scarce resources?
Which organizational structure is known for reducing duplication of scarce resources?
Which theory integrates classical organizational models with behavioral sciences?
Which theory integrates classical organizational models with behavioral sciences?
In a Functional organizational structure, what is a notable disadvantage?
In a Functional organizational structure, what is a notable disadvantage?
Which aspect is central to Modern Organization Theory?
Which aspect is central to Modern Organization Theory?
What is a key advantage of operating each division as a separate entity?
What is a key advantage of operating each division as a separate entity?
Which of the following is a disadvantage associated with the duplication of areas of expertise?
Which of the following is a disadvantage associated with the duplication of areas of expertise?
What does the structure that recognizes interdepartmental dependencies foster?
What does the structure that recognizes interdepartmental dependencies foster?
What is a benefit of having a minimal hierarchy and high flexibility in an organization?
What is a benefit of having a minimal hierarchy and high flexibility in an organization?
Which factor enhances speed and efficiency in organizations?
Which factor enhances speed and efficiency in organizations?
How can the ratio of line workers to supervisors affect the organization?
How can the ratio of line workers to supervisors affect the organization?
What is a downside of requiring new skills and knowledge to manage lateral relationships and teams?
What is a downside of requiring new skills and knowledge to manage lateral relationships and teams?
What is a potential risk for employees at the bottom level in a highly hierarchical organization?
What is a potential risk for employees at the bottom level in a highly hierarchical organization?
Which structure is better suited for dealing with complex, creative work products?
Which structure is better suited for dealing with complex, creative work products?
What is a disadvantage of having an insufficient number of specialized jobs due to economies of scale?
What is a disadvantage of having an insufficient number of specialized jobs due to economies of scale?
Study Notes
Organizational Culture and Structure
3 Layers of Organizational Culture:
- Observable Artifacts: symbols, language, narratives, and practices
- Espoused Values: values endorsed by the management
- Basic Assumptions: unobservable and are the core of the organization
Organizational Culture Profile
- A descriptive profile of the organization through sorting 54 "value statements" into meaningful categories
Organizational Practices Scale
- Measures organizational structure in terms of dimensions such as process vs. result-oriented
Person-Organization Fit (Person-Organization Congruence)
- Process of gauging the degree of fit between the individual and the organization
- People who define the organization's culture
Downsizing, Outsourcing, Offshoring
- Downsizing: reducing the number of jobs in an organization, often in response to financial pressures
- Reduces cost
- Involves horizontal and vertical cuts
- Outsourcing: using external employees to perform internal functions
- Offshoring: exporting work to cheaper labor markets in other countries
Mergers and Acquisitions
- Organizational Merger: a marriage of two organizations of equal status and power
- Acquisition: procurement of property by another organization
- Types: hostile takeover and parent-target
3 Phases of Mergers and Acquisitions
- Precombination: emphasis on financial issues
- Combination: clash between people as they focus on differences between partners
- Postcombination: integrating two cultures
Organizational Structure
- Definition: arrangement of positions in an organization and the authority and responsibility relationships among them
- Division of Labor: subdivision of work into separate jobs assigned to different people
- Coordinating Mechanisms: informal communication, formal hierarchy, and standardization
Elements of Organizational Structure
- Chain of Command: clear line of authority
- Span of Control: number of employees a manager supervises
- Centralization and Decentralization: degree of decision-making authority
- Formalization: documentation of policies and procedures
- Mechanistic vs. Organic Structure: traditional vs. nonstandardized work roles and procedures
Organizational Development
- Definition: planned, organization-wide effort to increase organizational effectiveness through behavioral science knowledge
- Characteristics: involves the total organization, supported by top management, long-term process, emphasizes goals and objectives, and focuses on changing attitudes and behaviors
- Theories: simple, functional, divisional, and matrix structures
Change Management
- Types of Change: evolutionary (gradual) and revolutionary (abrupt)
- Lewin's Change Model: unfreezing, moving, and refreezing
- Action Research Model: cyclical process of research, action, and evaluation
Decision Making Models
- Vroom-Yetton Model: provides a flowchart for decision-making processes
- Peter and Waterman's Well-Managed Model: focuses on the expressive character of decision-making
- Rational Choice Theory: individuals use rational calculations to make rational choices### Organizational Development
- Change Agent: An OD (Organizational Development) practitioner who helps address social problems in an organization
- Action Research Model: A cyclical approach to address social problems in an organization, involving:
- Initial research about the organization
- Results guiding further activities
- Sensemaking: employees gaining a better understanding of their workplace
Effective Interventions
- Must fit the needs of the organization
- Based on causal knowledge of intended outcomes
- Transfer change-management competence to organization members
- Types of interventions:
- Survey Feedback: systematic data collection, widely used
- Team Building: develop teams or enhance existing ones
- Requires member collaboration and interdependence
- Must be initiated to correct existing problems
- Can be combined with other interventions
- Outdoor Experiential Training: uses outdoor activities and exercises
- Total Quality Management (TQM): focuses on employee involvement in quality control
- Senior management must receive training on TQM
- Employees are trained in quality methods (e.g., statistical process control)
- Employees identify areas for improvement and deviations from quality standards
- Self-comparison analysis with industry benchmarks
- Rewards linked to intervention goals
Power Bases
- Blocking: threatening to stop working with others
- Coalition: obtaining co-workers' support for a request
- Organization Power: comes from an individual's position and control over resources
- Individual Power: derived from personal characteristics valued by the organization
- Types of power:
- Coercive Power: ability to punish or threaten others
- Reward Power: ability to give something positive
- Legitimate Power: formal authority and rights
- Expert Power: possession of special knowledge or skill
- Referent Power: respect, admiration, and liking from others
Communication in the Organization
- Horizontal Communication: links related tasks, work units, and divisions; among co-workers with similar hierarchy
- Downward Communication: provides information from higher levels to lower levels
- Upward Communication: serves as a control system, where subordinates communicate to higher levels
Organizational Decision Making
- Setting organization goals
- Establishing performance criteria
- Classifying and defining the problem
- Developing criteria for a successful solution
- Generating alternatives
- Comparing alternatives to criteria
- Choosing an alternative
- Implementation
- Evaluation
Types of Individual Behavior
- Task Performance: voluntary goal-directed behaviors contributing to organizational objectives
- Proficient Task Performance: efficient and accurate performance
- Adaptive Task Performance: adapting to new environments and patterns
- Proactive Task Performance: taking initiative to benefit the organization
- Organizational Citizenship Behaviors: cooperation and helpfulness to others
- Counterproductive Behavior: voluntary behaviors that harm the organization or its stakeholders
Joining/Staying with the Organization
- Maintaining Attendance
- Perceptual Effects:
- Halo Effect: general impression of a person distorts perception of other characteristics
- False-Consensus Effect: overestimating the extent of others' similar beliefs or behaviors
- Primacy Effect: relying on first information to form an opinion
- Recency Effect: most recent information dominating perception
- Perceptual Effects:
Leadership
- Influencing, motivating, and enabling others to contribute to the organization's success
- Motivation to Lead:
- Affective Identity Motivation: enjoying leadership and influencing others
- Noncalculative Motivation: seeking leadership for personal gain
- Social-Normative Conditions: leading out of a sense of duty
- Leadership Motive Pattern: high need for power and low need for affiliation
- Types of leaders:
- Task-Oriented: defining and structuring roles to attain formal goals
- Person-Oriented: warm, supportive, and concerned with employee well-being
- Transformational: visionary, charismatic, and inspirational
- Transactional: task-oriented behaviors
- Servant: serving others and prioritizing their needs
Organizational Theories
- Classical Org Theory: views organization as a machine with centralized authority and labor specialization
- Neo-Classical Org Theory: emphasizes human relations, social relationships, and interactions
- Modern Org Theory: organizations as systems adapting to environmental changes
- Contingency Theory: no one-size-fits-all approach; situational variables influence organizational design
- Open Systems Theory: organizations influenced by their environment and dependent on external resources
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Description
This quiz covers the three layers of organizational culture, including observable artifacts, espoused values, and basic assumptions, and their impact on industrial psychology.