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Industrial Psychology (11-20)

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100 Questions

In Lewin's Change Model, which step involves breaking down the forces that maintain the status quo?

Unfreezing

Which part of the organization is responsible for ensuring overall goals are carried out by the operating core?

Middle line

What is the primary focus of the technostructure within an organization?

Possess specific technical expertise facilitating overall operation

What is a primary characteristic of evolutionary change?

Continual upgrading or improving processes

Which role does not typically welcome change but will comply if it becomes necessary?

Reluctant changers

Which function involves ensuring employees possess necessary KSAOs for their roles?

Standardization of KSAOs

Which strategy is associated with people enjoying change and often making changes for its own sake?

Change agents

Which organizational part transforms raw goods into sellable products?

Operating core

What is the result of the refreezing step in the change process?

The organization reaches a new level of equilibrium

Which part of the organization is associated with executive leadership and overall success?

Strategic apex

Which of the following constitutes the core of an organization's culture?

Basic Assumptions

What is a primary characteristic of a 'Traditional' organizational structure?

Formally defined roles

Which phase of mergers and acquisitions focuses primarily on financial issues?

Precombination

In the context of organizational downsizing, a horizontal cut refers to:

Loss of jobs within a department

Person-Organization Fit primarily assesses:

Alignment between individual and organizational values

The Organizational Practices Scale mainly measures:

Organizational structure

Which coordinating mechanism involves sharing information on mutual tasks?

Informal Communication

What does a 'Vertical Cut' in an organization imply?

Elimination of all jobs in a department

Which term describes the exporting of work to cheaper labor markets in overseas countries?

Offshoring

Which element of organizational structure deals with the division of work?

Division of Labor

What is a characteristic of a mechanistic organization?

High degree of formalization

Which organizational structure involves overlaying two structures to leverage the benefits of both?

Matrix

In a flat matrix organization, which characteristic is emphasized?

Empowering employees

Which type of organizational structure is designed to operate in rapidly changing environments?

Organic

Which structure is characterized by both functional and product-specific divisions?

Matrix

What is the main goal of organizational development?

Improve organizational effectiveness

Which structure divides an organization into departments based on the functions or tasks performed?

Functional

In the context of centralization, where is the decision-making authority vested?

At the top of the organization hierarchy

Which of the following accurately describes the 'Decision Making Process' in the Vroom-Yetton model?

A model that includes autocratic, consultative, and collaborative processes

What is a defining feature of nonstandard organizations?

Less formalized roles

What is Adam Smith’s Invisible Hand Theory primarily based on?

Individual self-interest and rationality

Which organizational theory is characterized by a minimal hierarchy and informal communication?

Simple theory

In the context of roles within organizational social systems, what does 'Role Ambiguity' refer to?

Uncertainty about the behaviors expected in a role

Which decision-making model is focused on the expressive character of decision-making in successful organizations?

Peter and Waterman's Well-Managed Model

Norms in social systems can be classified into 'descriptive' and 'injunctive' norms. What mainly differentiates them?

Their development process

What is a key characteristic of 'Role Differentiation' in organizational settings?

Variety of distinct roles performed by employees within the same subgroup

What is a primary element that makes up organizational climate?

Shared meanings attached to events and practices

Which component is integral to the development and communication of norms within an organization?

Ability to monitor and judge conformity

What distinguishes roles from jobs within an organization?

Roles may involve multiple expectations, unlike singularly defined jobs

What is the primary focus of 'Rational Choice Theory' within Adam Smith's framework?

Rational calculations to achieve personal objectives

Which strategy in organizational politics involves using favors and flattery to increase personal appeal?

Ingratiation

What is the primary goal of reengineering business processes?

To improve performance measures such as cost, quality, service, and speed

Which phase of Appreciative Inquiry focuses on creating a vision statement from gathered information?

Dream

In a divisional organizational structure, divisions are organized based on what?

Product output

Which of the following is NOT a characteristic of Radical changes in organizational transformation?

Superficial changes

What does the term 'Politics' refer to in an organizational context?

Process to achieve power

What is a primary focus of Positive Psychology in organizational development?

Strengths and virtues of individuals and institutions

Which of the following organizational change techniques engage employees by focusing on positive messages?

Appreciative Inquiry

Which stage of Appreciative Inquiry involves designing ways to identify the organization's future path?

Design

Organizational transformation is often driven by interventions directed primarily towards what?

Creating a new organizational vision

What is a key characteristic that often leads to the failure of Organizational Development (OD) efforts?

Neglect of thorough analysis in favor of superficial changes

Which of the following is NOT a component of Beckhard's definition of Organizational Development?

Managed from mid-level management

In the context of Action Research Model, what follows the initial research about the organization?

Guidance for further activities

Which of the following is essential for effective team building interventions?

Collaboration and interdependence among members

Which method is commonly used for systematic data collection in OD interventions?

Survey feedback

What is the primary focus of Total Quality Management (TQM) in organizations?

Employee involvement in quality control

Which aspect is NOT part of the sequenced steps for Total Quality Management (TQM)?

Conducting financial audits

What is Gainsharing primarily aimed at improving within an organization?

Productivity based bonuses

What is a requirement for Survey Feedback to be effective in OD interventions?

Systematic data collection

What defines Total Quality Management's Self-Comparison analysis?

Comparing organizational effectiveness with industry benchmarks

Which leadership style focuses on changing the goals, values, ethics, standards, and performance of others?

Transformational Leadership

Which motivational factor describes leaders who become leaders due to a sense of duty?

Social-Normative Conditions

What pattern is characterized by a high need for power and a low need for affiliation?

Leadership Motive Pattern

Which type of leader acts in a warm and supportive manner and shows concern for subordinates?

Person-Oriented Leaders

What type of leadership consists of many task-oriented behaviors?

Transactional Leadership

Which leadership style assumes the organization's objectives are stable and aligned with the external environment?

Managerial Leadership

Which theory views an organization as a machine with centralized authority?

Classical Org Theory

Which type of leader is likely to believe that employees are lazy and extrinsically motivated?

Task-Oriented Leaders

Under which leadership style do leaders flourish when they delegate power and encourage initiative?

Shared Leadership

Which motivational factor describes someone who seeks leadership for personal gain?

Noncalculative Motivation

Which power base is derived from personal characteristics valued by the organization?

Individual Power

Which type of communication is aimed at linking related tasks, work units, and divisions in an organization?

Horizontal Communication

Which step in organizational decision making involves developing criteria for a successful solution?

Developing criteria for a successful solution

What type of task performance involves employees modifying their behavior to align with a changing environment?

Adaptive Task Performance

Which source of perceptual error occurs when the most recent information dominates our perception?

Recency Effect

What type of power is based on the ability to punish or threaten to punish others?

Coercive Power

Which effect occurs when our general impression of a person distorts our perception of other characteristics of that person?

Halo Effect

Which power base is grounded in formal rights or authority by virtue of a position in an organization?

Legitimate Power

Which type of individual behavior involves anticipating and introducing new work patterns?

Proactive Task Performance

Which type of power is grounded in the possession of specialized knowledge, skill, or expertise?

Expert Power

Which characteristic is not typically associated with Neo-Classical Organization Theory?

Rigid and static organizational view

What is a key aspect of Contingency Theory in organizational management?

Adaptation to situational variables

Which is a disadvantage of a Hierarchical organizational structure?

Disconnected lower and top-level management

Open Systems Theory focuses on organizations being influenced by which of the following?

Economic, political, and social environments

What element is not typically highlighted in Motivation Theory?

Organizational adaptability

The concept that there is no single best way to manage an organization pertains to which theory?

Contingency Theory

Which organizational structure is known for reducing duplication of scarce resources?

Functional

Which theory integrates classical organizational models with behavioral sciences?

Neo-Classical Organization Theory

In a Functional organizational structure, what is a notable disadvantage?

Fosters parochial perspectives by managers

Which aspect is central to Modern Organization Theory?

Adaptation to environmental changes

What is a key advantage of operating each division as a separate entity?

Greater accountability

Which of the following is a disadvantage associated with the duplication of areas of expertise?

Reduces the ability to share knowledge across divisions

What does the structure that recognizes interdepartmental dependencies foster?

Orientation toward clients and outcomes

What is a benefit of having a minimal hierarchy and high flexibility in an organization?

Minimizes the walls between employees

Which factor enhances speed and efficiency in organizations?

Rapid adaptation to environmental changes

How can the ratio of line workers to supervisors affect the organization?

Can make the organization top-heavy with administrators

What is a downside of requiring new skills and knowledge to manage lateral relationships and teams?

Impacts the speed of decision-making in teams

What is a potential risk for employees at the bottom level in a highly hierarchical organization?

Feeling cut-off from upper levels

Which structure is better suited for dealing with complex, creative work products?

Matrix

What is a disadvantage of having an insufficient number of specialized jobs due to economies of scale?

Limited specialization opportunities

Study Notes

Organizational Culture and Structure

3 Layers of Organizational Culture:

  • Observable Artifacts: symbols, language, narratives, and practices
  • Espoused Values: values endorsed by the management
  • Basic Assumptions: unobservable and are the core of the organization

Organizational Culture Profile

  • A descriptive profile of the organization through sorting 54 "value statements" into meaningful categories

Organizational Practices Scale

  • Measures organizational structure in terms of dimensions such as process vs. result-oriented

Person-Organization Fit (Person-Organization Congruence)

  • Process of gauging the degree of fit between the individual and the organization
  • People who define the organization's culture

Downsizing, Outsourcing, Offshoring

  • Downsizing: reducing the number of jobs in an organization, often in response to financial pressures
    • Reduces cost
    • Involves horizontal and vertical cuts
  • Outsourcing: using external employees to perform internal functions
  • Offshoring: exporting work to cheaper labor markets in other countries

Mergers and Acquisitions

  • Organizational Merger: a marriage of two organizations of equal status and power
  • Acquisition: procurement of property by another organization
    • Types: hostile takeover and parent-target

3 Phases of Mergers and Acquisitions

  • Precombination: emphasis on financial issues
  • Combination: clash between people as they focus on differences between partners
  • Postcombination: integrating two cultures

Organizational Structure

  • Definition: arrangement of positions in an organization and the authority and responsibility relationships among them
  • Division of Labor: subdivision of work into separate jobs assigned to different people
  • Coordinating Mechanisms: informal communication, formal hierarchy, and standardization

Elements of Organizational Structure

  • Chain of Command: clear line of authority
  • Span of Control: number of employees a manager supervises
  • Centralization and Decentralization: degree of decision-making authority
  • Formalization: documentation of policies and procedures
  • Mechanistic vs. Organic Structure: traditional vs. nonstandardized work roles and procedures

Organizational Development

  • Definition: planned, organization-wide effort to increase organizational effectiveness through behavioral science knowledge
  • Characteristics: involves the total organization, supported by top management, long-term process, emphasizes goals and objectives, and focuses on changing attitudes and behaviors
  • Theories: simple, functional, divisional, and matrix structures

Change Management

  • Types of Change: evolutionary (gradual) and revolutionary (abrupt)
  • Lewin's Change Model: unfreezing, moving, and refreezing
  • Action Research Model: cyclical process of research, action, and evaluation

Decision Making Models

  • Vroom-Yetton Model: provides a flowchart for decision-making processes
  • Peter and Waterman's Well-Managed Model: focuses on the expressive character of decision-making
  • Rational Choice Theory: individuals use rational calculations to make rational choices### Organizational Development
  • Change Agent: An OD (Organizational Development) practitioner who helps address social problems in an organization
  • Action Research Model: A cyclical approach to address social problems in an organization, involving:
    • Initial research about the organization
    • Results guiding further activities
    • Sensemaking: employees gaining a better understanding of their workplace

Effective Interventions

  • Must fit the needs of the organization
  • Based on causal knowledge of intended outcomes
  • Transfer change-management competence to organization members
  • Types of interventions:
    • Survey Feedback: systematic data collection, widely used
    • Team Building: develop teams or enhance existing ones
      • Requires member collaboration and interdependence
      • Must be initiated to correct existing problems
      • Can be combined with other interventions
    • Outdoor Experiential Training: uses outdoor activities and exercises
    • Total Quality Management (TQM): focuses on employee involvement in quality control
      • Senior management must receive training on TQM
      • Employees are trained in quality methods (e.g., statistical process control)
      • Employees identify areas for improvement and deviations from quality standards
      • Self-comparison analysis with industry benchmarks
      • Rewards linked to intervention goals

Power Bases

  • Blocking: threatening to stop working with others
  • Coalition: obtaining co-workers' support for a request
  • Organization Power: comes from an individual's position and control over resources
  • Individual Power: derived from personal characteristics valued by the organization
  • Types of power:
    • Coercive Power: ability to punish or threaten others
    • Reward Power: ability to give something positive
    • Legitimate Power: formal authority and rights
    • Expert Power: possession of special knowledge or skill
    • Referent Power: respect, admiration, and liking from others

Communication in the Organization

  • Horizontal Communication: links related tasks, work units, and divisions; among co-workers with similar hierarchy
  • Downward Communication: provides information from higher levels to lower levels
  • Upward Communication: serves as a control system, where subordinates communicate to higher levels

Organizational Decision Making

  1. Setting organization goals
  2. Establishing performance criteria
  3. Classifying and defining the problem
  4. Developing criteria for a successful solution
  5. Generating alternatives
  6. Comparing alternatives to criteria
  7. Choosing an alternative
  8. Implementation
  9. Evaluation

Types of Individual Behavior

  • Task Performance: voluntary goal-directed behaviors contributing to organizational objectives
    • Proficient Task Performance: efficient and accurate performance
    • Adaptive Task Performance: adapting to new environments and patterns
    • Proactive Task Performance: taking initiative to benefit the organization
  • Organizational Citizenship Behaviors: cooperation and helpfulness to others
  • Counterproductive Behavior: voluntary behaviors that harm the organization or its stakeholders

Joining/Staying with the Organization

  • Maintaining Attendance
    • Perceptual Effects:
      • Halo Effect: general impression of a person distorts perception of other characteristics
      • False-Consensus Effect: overestimating the extent of others' similar beliefs or behaviors
      • Primacy Effect: relying on first information to form an opinion
      • Recency Effect: most recent information dominating perception

Leadership

  • Influencing, motivating, and enabling others to contribute to the organization's success
  • Motivation to Lead:
    • Affective Identity Motivation: enjoying leadership and influencing others
    • Noncalculative Motivation: seeking leadership for personal gain
    • Social-Normative Conditions: leading out of a sense of duty
  • Leadership Motive Pattern: high need for power and low need for affiliation
  • Types of leaders:
    • Task-Oriented: defining and structuring roles to attain formal goals
    • Person-Oriented: warm, supportive, and concerned with employee well-being
    • Transformational: visionary, charismatic, and inspirational
    • Transactional: task-oriented behaviors
    • Servant: serving others and prioritizing their needs

Organizational Theories

  • Classical Org Theory: views organization as a machine with centralized authority and labor specialization
  • Neo-Classical Org Theory: emphasizes human relations, social relationships, and interactions
  • Modern Org Theory: organizations as systems adapting to environmental changes
  • Contingency Theory: no one-size-fits-all approach; situational variables influence organizational design
  • Open Systems Theory: organizations influenced by their environment and dependent on external resources

This quiz covers the three layers of organizational culture, including observable artifacts, espoused values, and basic assumptions, and their impact on industrial psychology.

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