In-N-Out Interview Questions

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Questions and Answers

Tell us about yourself?

I am a high school student involved in many school programs such as the marching band, concert band, and puente. I have played trumpet for 8 years and plan on continuing to play throughout college. I am very devoted to try my hardest and set high standards for myself. For example, I am enrolled in college courses which allow me to further achieve my academic goals. I also love helping others learn and succeed as well and I demonstrate that by tutoring other students.

Why do you want to work for In-N-Out Burger?

One of the main reasons I am so passionate about working for In-N-Out is the service. Every time I order food from here, the employees treat everyone with such respect, and those are the people I want to surround myself with. Seeing all the positive attitudes from your employees makes me want to represent In-N-Out as well and give people an enjoyable experience whenever they visit the restaurant.

What hours can you work?

On weekdays, I am available to work from 5 PM to 10 PM, and on weekends, I am available at any hours of the day. I can also work on holidays.

What is your greatest strength?

My greatest strength is my time management skills. I always get work done in a timely manner and efficiently. No matter what the condition is, I will get the job done and on time. Whether I have days to complete a task or I am put under pressure, I will always finish the work without any worries. Signup and view all the answers

What is your greatest weakness?

My greatest weakness is that I hold myself to a super high standard. I have learned that not everything may work out the way I want it to, and I work better when I am given feedback on my work ethic. Signup and view all the answers

What can you tell us about In-N-Out Burger?

The first In-N-Out Burger was opened in 1948, and it is a family-owned business. The restaurant is located in the states of California, Texas, Nevada, Arizona, and Utah. In-N-Out also has a secret menu, and some of the items on the secret menu are animal style fries or burger, the flying dutchman, a 3x3, and a 4x4. Every In-N-Out also has 2 crossed palm trees in front of the store. Signup and view all the answers

How would you deal with an upset customer?

If I was approached by an upset customer, I would first listen to them and what they have to say. Then I would apologize for the circumstances and try to help solve the customer's problem. If I am unable to solve the problem, I would call someone who can. Once everything is solved, I would thank the customer. Signup and view all the answers

Where do you see yourself in five years?

In five years, I see myself at a university further studying chemistry or learning about pharmaceutical sciences. I am passionate about my career path and want to continue to educate myself on the topic. I also see myself having a stable life and working to further better myself for whatever is to come. Signup and view all the answers

Why should I hire you?

Some of the few reasons why I am fit for the job are my communication skills, punctuality, and my ability to carefully listen and take in whatever someone has to say. When it comes to public speaking, I have no problem speaking to a large crowd, and I can keep the conversation going while staying engaged with the customer and listening to what they have to say. I am also always on time for whatever event I have going on. Signup and view all the answers

How would you feel about standing on your feet for long periods of time?

I have no problem standing on my feet for long periods of time, and I have experience doing so from marching band. Signup and view all the answers

If you could be one animal, what would it be?

If I were to be an animal, I would be an elephant. Elephants show patience while also being very strong, and I believe I have a lot of patience when it comes to dealing with others. This is a key factor when working because no matter what a customer is going through, we as employees need to be patient and listen to their needs. Signup and view all the answers

How would you define excellent customer service?

To me, excellent customer service is treating a customer with friendly service and making sure that their order is correct the first time through. Getting a customer's order done in a timely manner also represents excellent service and gives the customer an enjoyable meal. Signup and view all the answers

Do you have any questions for us?

What has your experience been like working at In-N-Out? Signup and view all the answers

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Study Notes

Personal Background

High school student actively involved in marching band, concert band, and puente
Plays trumpet for 8 years with plans to continue in college
Enrolled in college courses to achieve academic goals
Passionate about tutoring and helping others succeed

Motivation for In-N-Out

Strong admiration for service quality and employee respect experienced as a customer
Desire to represent In-N-Out and contribute to an enjoyable customer experience

Availability

Weekdays: available from 5pm to 10pm
Weekends: available any hour of the day
Available to work on holidays

Strengths

Exceptional time management skills
Completes tasks efficiently and punctually, regardless of circumstances
Maintains composure under pressure while meeting deadlines

Weaknesses

Sets extremely high personal standards
Recognizes need for feedback to improve work ethic and outcomes

Company Knowledge

In-N-Out Burger established in 1948, family-owned business
Locations in California, Texas, Nevada, Arizona, and Utah
Features a secret menu with items like animal style fries, The Flying Dutchman, 3x3, and 4x4
Iconic two crossed palm trees in front of every store

Handling Upset Customers

Approach involves active listening and acknowledgment of customer concerns
Apologize for issues and strive to resolve problems
Seek assistance from management if needed
Thank the customer after resolution

Future Aspirations

Envisioned enrollment in a university studying chemistry or pharmaceutical sciences
Dedicated to personal and professional growth

Job Suitability

Strong communication skills and punctuality
Experience with public speaking and engaging with customers
Commitment to early preparation and readiness for events

Physical Endurance

Comfortable with standing for long periods, drawing from marching band experience

Desired Animal Representation

Would choose to be an elephant, symbolizing patience and strength
These qualities are essential in customer service for understanding and addressing customer needs