Publix Interview Questions Flashcards

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Questions and Answers

Tell me about yourself.

I am a junior in high school and have taken up small jobs like painting and selling things. This would be my first real job. I have been focused on school and college classes and I am a little nervous to work in an actual public workplace.

Why should we hire you?

I am a fast-paced learner, outgoing, dedicated, and ready to get started. I have a passion for working.

What position are you looking for?

I am looking to be a cashier or anything that can test me and my skills so I can improve at them.

What makes Publix stand out against our competition?

<p>Publix has a well-cleaned and organized workplace, awesome customer service, and you always feel comfortable shopping.</p> Signup and view all the answers

What is a time you had to solve a problem?

<p>I spilled paint at a recent job.</p> Signup and view all the answers

Role play as a bagger responding to a customer complaint about tomatoes.

<p>My apologies, Ma'am. Would you like me to not bag them at all or give it their own bag?</p> Signup and view all the answers

How would you handle a situation where a fellow employee is not pulling their workload?

<p>I would first try to ensure that doesn’t happen. Next, I would approach them kindly to discuss the problem. If necessary, I would inform my supervisor and find a way to work around them.</p> Signup and view all the answers

What are your career goals?

<p>I am focusing on keeping my grades up, completing high school, and possibly attending college or cosmetology school. I want to continue working at Publix while doing this.</p> Signup and view all the answers

Why are you applying at Publix?

<p>I want more experience with working and believe Publix will assist me with that.</p> Signup and view all the answers

How can you help Publix deliver premier customer service?

<p>I provide a big smile, great energy, and treat people with respect.</p> Signup and view all the answers

What are your strengths?

<p>I work well with others, am a leader, and determined.</p> Signup and view all the answers

How would you deal with an angry customer?

<p>I would keep calm, listen to their concerns, thank them, and explain how I will resolve the issue as kindly as possible.</p> Signup and view all the answers

What do you know about Publix's history?

<p>It is the largest supermarket chain in the U.S. and strives for the best quality and customer service.</p> Signup and view all the answers

What does customer service mean to you?

<p>Good customer service begins with listening to the customer's needs and keeping them happy.</p> Signup and view all the answers

What is your biggest weakness?

<p>I have a problem with saying no and sometimes lose track of time because I am too focused on work.</p> Signup and view all the answers

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Study Notes

Interview Preparation for Publix

  • Introduce yourself with a brief background, mentioning education status and previous job experiences even if they are informal.
  • Emphasize a willingness to learn, a good attitude, and readiness to commit to responsibilities.

Key Reasons to Hire

  • Highlight fast learning ability and adaptability in a work environment.
  • Demonstrate enthusiasm and a passion for the position.

Desired Position

  • Indicate interest in roles that allow skill development, such as cashier or bagger.

Competitive Advantage of Publix

  • Note Publix's cleanliness, organization, and excellent customer service as differentiators in the supermarket industry.

Problem-Solving Example

  • Reference a specific instance such as managing a spill in a previous job to demonstrate problem-solving skills.

Customer Interaction Role Play

  • Practice responding calmly and respectfully to customer concerns, offering solutions such as separate packaging for delicate items.

Handling Coworker Performance

  • Suggest proactive communication with coworkers to encourage productivity and involve supervisors if necessary.

Career Aspirations

  • Set clear educational goals and express a desire to balance work with future studies, such as college or cosmetology school.

Motivation for Applying

  • Seek hands-on experience and training opportunities that Publix can provide.

Contribution to Customer Service

  • Promise to bring positivity, respect, and a welcoming attitude to customer interactions.

Personal Strengths

  • Identify teamwork skills and leadership qualities as key strengths.

Dealing with Angry Customers

  • Maintain composure, listen actively, thank the customer for their feedback, and outline steps to resolve their issues empathetically.

Knowledge of Publix's History

  • Recognize Publix as the largest supermarket chain in the U.S., committed to quality and customer service.

Definition of Customer Service

  • Define good customer service as attentive listening, understanding customer needs, and ensuring their satisfaction.

Acknowledgment of Weaknesses

  • Be honest about challenges like difficulty in saying no and losing track of time due to focus on work.

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