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In-flight Sales Working Guideline Quiz
63 Questions
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In-flight Sales Working Guideline Quiz

Created by
@IntelligentFactorial

Questions and Answers

What information must a user write on the cash bag before handing it over to airport staff?

  • Total DFS amount
  • Purchase items and quantities
  • Flight number and departure time
  • Name and contact details (correct)

    • What is the total DFS amount mentioned in the content?

  • TWD 32000
  • TWD 35000
  • TWD 36060 (correct)
  • TWD 37000

    • Which item has the highest amount in the sales detail?

  • Miller Harr
  • DAVIDOFF (correct)
  • HENNESSY XO
  • EVIDENS DE

    • Which step is NOT part of the cash bag handover procedure?

    <p>User submits the cash bag to the checkout counter</p> Signup and view all the answers

    What is the quantity for the item 'Sisley Blac' in the sales detail?

    <p>1</p> Signup and view all the answers

    What should be done if there is a difference on sales quantity or sales amount after selling duty-free items?

    <p>Issue a debit note</p> Signup and view all the answers

    Where can the notice of unpaid debit note be seen?

    <p>When you sign in/out</p> Signup and view all the answers

    How can you access further information about the debit note?

    <p>Through the internet and intranet</p> Signup and view all the answers

    What should you do if you click 'Don't Agree To Pay' on the debit note?

    <p>Click 'Reason' to write a report</p> Signup and view all the answers

    What will happen if you agree to pay the debit note amount?

    <p>The amount will be deducted from your salary next month</p> Signup and view all the answers

    Who should be contacted if there are any questions regarding the debit note?

    <p>Supply Auditing Section</p> Signup and view all the answers

    What payment method is NOT accepted from July 1, 2024?

    <p>Cash</p> Signup and view all the answers

    Which currency is listed on the Sales Summary Sheet for cash payments?

    <p>JPY</p> Signup and view all the answers

    What information needs to be filled in the blank spaces of this form?

    <p>Seal No. and Cash Bag No.</p> Signup and view all the answers

    What is the effective date of this form?

    <p>2024/07/01</p> Signup and view all the answers

    In the Card Amount Summary, what does 'AXTWD' represent?

    <p>American Express in TWD</p> Signup and view all the answers

    What is necessary to correct in this form after the inventory runs out?

    <p>Typos and column adjustments</p> Signup and view all the answers

    How many different values are available for the EVA AIR Shopping Coupon?

    <p>3</p> Signup and view all the answers

    What is the version number of this form?

    <p>18</p> Signup and view all the answers

    To whom should crew members report before starting and after finishing DFS service?

    <p>Chief Purser (CP)</p> Signup and view all the answers

    In which situation is in-flight sales service NOT available?

    <p>Crew are unable to obtain the Chief Purser's ID/Password to log in the POS machine.</p> Signup and view all the answers

    Why is it important to verify both payment and goods received with the passenger in person?

    <p>To prevent misunderstandings</p> Signup and view all the answers

    Which flights are prohibited from selling cigarettes according to Singapore regulations?

    <p>Flights entering Singapore</p> Signup and view all the answers

    What should crew do if all POS machines are inoperative?

    <p>Make an announcement that in-flight sales service is not available</p> Signup and view all the answers

    When is the regular duty-free sales service provided?

    <p>After the regular meal service</p> Signup and view all the answers

    What items should not be sold to ground staff who are on duty during ground preparation?

    <p>Duty-free items</p> Signup and view all the answers

    Which document should crew regularly check regarding In-Flight Sales?

    <p>Bulletin Message (BM)</p> Signup and view all the answers

    What is the departure flight number stated in the Sales Control Report?

    <p>B7502</p> Signup and view all the answers

    Which item listed shows no quantity recorded in the '數量' column for both instances?

    <p>8202706</p> Signup and view all the answers

    Which item has the material number '8202539'?

    <p>Kiehlse</p> Signup and view all the answers

    Which of the following columns is not evident within the 'SCR FORM ---SALES CONTROL REPORT' sample provided?

    <p>提醒注意</p> Signup and view all the answers

    What is the sector and material number combination stated for the item labeled 'JILLSTUART' with serial number 70?

    <p>D1 - 5312560</p> Signup and view all the answers

    What date is documented on the Sales Control Report?

    <p>20240609</p> Signup and view all the answers

    What is the first step when using EVA Coupon or DUTY FREE COUPON to make a payment?

    <p>Tap on 'Pay' after checking the item, quantity, and discount info</p> Signup and view all the answers

    Which of the following is an EVA COUPON value?

    <p>TWD 1000</p> Signup and view all the answers

    On which page do you input the coupon amount during payment?

    <p>Other page</p> Signup and view all the answers

    What is the remaining amount to be paid by card if the total amount is USD 152 and USD 100 coupon is used?

    <p>USD 121.3</p> Signup and view all the answers

    What payment methods can be used for the remaining amount after applying a coupon?

    <p>Card, IC, and Mobile</p> Signup and view all the answers

    What should the crew do if the POS machine malfunctions?

    <p>Manually fill out the Sales Summary Sheet</p> Signup and view all the answers

    What colors are the copies of the Sales Summary Sheet form?

    <p>White and green</p> Signup and view all the answers

    Who must confirm and sign the Sales Summary Sheet after it is filled out?

    <p>The Class Leader</p> Signup and view all the answers

    What should be done with the white copy of the Sales Summary Sheet?

    <p>Placed together with credit card slips or coupons in the cash envelope</p> Signup and view all the answers

    What is the purpose of the green copy of the Sales Summary Sheet?

    <p>Kept by the crew as a receipt</p> Signup and view all the answers

    Where can the Sales Summary Sheet form be found?

    <p>In the CA KIT</p> Signup and view all the answers

    Which value represents the shopping coupon (S/C)?

    <p>TWD 500</p> Signup and view all the answers

    What should be the first step when processing a payment using a coupon and credit card?

    <p>Scan the coupon first</p> Signup and view all the answers

    What action needs to be performed after checking the item, quantity, and discount info?

    <p>Tap on 'Pay'</p> Signup and view all the answers

    Which screen does the coupon page default to?

    <p>Discount Coupon (D/C)</p> Signup and view all the answers

    What is the purpose of the coupons mentioned in the guide?

    <p>For discounts and shopping credit</p> Signup and view all the answers

    What key information is included in the Sales Summary Sheet printed from the POS machine?

    <p>Indications &amp; records of all sales transactions made in credit cards and coupon</p> Signup and view all the answers

    What must crew members write down on the Sales Summary Sheet related to the plastic cash envelope?

    <p>Crew ID, name, and seal number of the plastic cash envelope</p> Signup and view all the answers

    Who is responsible for cross-checking the contents of the cash envelope?

    <p>Class Leader</p> Signup and view all the answers

    What should crew write in the 'Cash Bag No.' column?

    <p>Barcode number of the cash envelope</p> Signup and view all the answers

    What is the purpose of the KPI section on the Sales Summary Sheet?

    <p>To provide performance indicators of the sector</p> Signup and view all the answers

    When should the crew members' ID and signatures be filled at the bottom of the Sales Summary Sheet?

    <p>After the Class Leader cross checks the cash envelope</p> Signup and view all the answers

    What should crew do with cash envelopes on flights back to Taiwan?

    <p>Deposit all cash envelopes according to the regulations</p> Signup and view all the answers

    Who will be notified if there is a violation of the regulations regarding cash envelopes?

    <p>Cabin Crew Administration Section 2 (AD2)</p> Signup and view all the answers

    What should Taiwanese crew do with cash envelopes if they are released at the airport?

    <p>Give them to another crew member heading to the company</p> Signup and view all the answers

    How should Taiwanese crew notify if they cannot return the cash envelope within three days?

    <p>Send an e-mail to <a href="mailto:[email protected]">[email protected]</a></p> Signup and view all the answers

    What must foreign crew do with cash envelopes when returning to their home base?

    <p>Fill out the 'CASH ENVELOPE ON BOARD HAND OVER SHEET' and hand them to the Class Leader</p> Signup and view all the answers

    What must be done with any documents containing passenger's purchasing details if they need to be destroyed?

    <p>Shred them with Daily Counter shredder</p> Signup and view all the answers

    What should crew do to avoid passenger data breaches when handling in-flight duty-free sales documents?

    <p>Handle them according to SOP</p> Signup and view all the answers

    Who keeps a copy of the 'CASH ENVELOPE ON BOARD HAND OVER SHEET'?

    <p>Both the crew member and the Class Leader</p> Signup and view all the answers

    Study Notes

    In-flight Sales Working Guideline

    Sales Summary Sheet

    • There are two types of Sales Summary Sheets: one from the POS machine and one from the CA Kit.
    • The Sales Summary Sheet from the POS machine is printed after the transaction is finished and the CLOSE action is activated.
    • The sheet includes:
      • Records of all sales transactions made in credit cards and coupon
      • KPI of the sector
      • Total DFS amount of the single machine in TWD (excluding Upgrade and Chargeable seat)
    • Crew should write down:
      • Crew ID
      • Name
      • Seal number of plastic cash envelope
    • "Cash Bag No." column should include the barcode number of the cash envelope
    • "Check" column is for Class Leader to cross-check the contents of the cash envelope
    • After cross-checking, crew should fill in their ID and signature at the bottom of the Sales Summary Sheet

    SCR FORM - Sales Control Report

    • Sample form provided
    • Includes columns for:
      • DRAW
      • 材號
      • 序號
      • 描线
      • 數量
      • LFT SLD VIP RMN
      • LFT SLD VIP RMN

    Payment 5: Pay with Shopping Coupon or Discount Coupon and Credit Card

    • All coupons are non-redeemable for cash
    • Scan the coupon first, then pay by credit card
    • S/C value: TWD 500
    • D/C value: USD 50 & USD 10
    • Examples of coupons provided

    Using the System

    • Tap on "Pay" after checking the item, quantity, and discount info are correct
    • Choose Coupon page and select pay
    • System will default to D/C, tap to choose S/C or D/C

    Record of Cash Envelope

    • Record of Cash Envelope form should be filled out if the computer is unavailable
    • Columns included:
      • DATE
      • TIME
      • FLT NO
      • CA SIGNATURE
      • CA ID NO
      • LEADER
      • SEAL NO
      • BAG NO

    Important Reminders

    • Cash envelopes belong to the company and should be deposited on the date according to the regulations
    • Crew should adhere to the regulations or face disciplinary action
    • Foreign crew performing the flight duty for returning home base should fill out the "CASH ENVELOPE ON BOARD HAND OVER SHEET" and hand in the cash envelope to Class Leader

    Debit Note

    • Difference on sales quantity/sales amount will result in a debit note from the Supply Auditing Section
    • Debit note amount will be deducted from the crew's salary in the next month if the "同意付款" button is clicked
    • If the crew disagrees, they should write a report to respond

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    Description

    Test your knowledge of in-flight sales guidelines, including sales summary sheets and their contents. Learn about the different types of sales summary sheets and their purposes.

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