In-flight Sales Summary Sheet Guideline
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Questions and Answers

What information must crew write on the Sales Control Report (SCR) form?

  • Crew ID, name, and Red Security Sticker numbers (correct)
  • Crew ID, name, and POS machine number
  • Crew ID, flight number, and Red Security Sticker numbers
  • Crew name, flight number, and Red Security Sticker numbers

    • What should the crew do if the SCR form is lost?

  • Record the sales on a piece of paper
  • Report to CP and wait for further instructions
  • Use the POS machine to print End Inventory and record Red Security Stickers information (correct)
  • Do nothing and proceed with the flight

    • What should be done if the POS machine is out of order?

  • Report to CP, attach a discrepancy tag, and fill out SCR form (correct)
  • Use a different POS machine if available
  • Ignore and continue with the manual recording
  • Try to repair the POS machine

    • What does the 'LFT' column signify on the SCR Form?

    <p>Items left when taking over</p> Signup and view all the answers

    What is recorded in the 'VIP' column on the SCR Form?

    <p>Sales discount details and employee ID/card types</p> Signup and view all the answers

    What should be done with a faulty POS machine after reporting it to CP?

    <p>Put on a discrepancy tag and record the faulty status</p> Signup and view all the answers

    What should be filled out if there are Pre-Order items on board?

    <p>Individual Pre-Order SCR form</p> Signup and view all the answers

    What step should be taken if a SCR form is missing and cannot be found?

    <p>Print End Inventory from POS machine and record Red Security Stickers</p> Signup and view all the answers

    What should be noted on any available space of the SCR form for VIP sales discounts?

    <p>Employee ID No. and card type</p> Signup and view all the answers

    What is required if a POS machine breaks down?

    <p>Report to CP and record details in the CP Flight Report</p> Signup and view all the answers

    Study Notes

    In-flight Sales Working Guideline

    Sales Summary Sheet

    • There are two types of Sales Summary Sheets: one from the POS machine and one from the CA Kit.
    • The Sales Summary Sheet from the POS machine will be printed after the transaction is finished and the CLOSE action is activated.
    • The sheet will include:
      • Indications and records of all sales transactions made in credit cards and coupons.
      • KPI of the sector and the total DFS amount of the single machine in TWD (not including Upgrade and Chargeable seat).

    Filling Out the Sales Summary Sheet

    • Crew should write down their ID, name, and seal number of the plastic cash envelope on the sheet.
    • Crew should write down the barcode number of the cash envelope in the "Cash Bag No." column.
    • The "Check" column is for the Class Leader to cross-check the contents of the cash envelope.
    • After cross-checking, the Class Leader should fill in their ID and signature at the bottom of the Sales Summary Sheet.

    Cash Payments

    • Cash payments are not accepted from July 1, 2024.
    • Cash payments are not accepted from July 1, 2024.

    Payment Methods

    • Payment methods include:
      • EVA COUPON / DUTY FREE COUPON
      • Credit Card (in USD and TWD)
      • Other coupons

    Payment Procedure

    • Tap on "Pay" after checking the item, quantity, and discount information are correct.
    • Choose the coupon page and select the payment method.
    • Tap on the card page and choose the payment method to pay the remaining amount.

    Debit Note

    • If there is a difference in sales quantity or sales amount, a debit note will be issued.
    • Crew should access the debit note through the personal data/salary information inquiry system.
    • If the debit note is confirmed, the amount will be deducted from the crew's salary in the next month.

    Record of Cash Envelope

    • If the computer is unavailable, the "Record of Cash Envelope" form should be filled out.
    • The form should include:
      • Date
      • Time
      • FLT NO
      • CA signature
      • CA ID NO
      • Leader
      • Seal NO
      • BAG NO

    Reminders

    • Crew should deposit all cash envelopes on the date according to the regulations.
    • Crew should adhere to the regulations to avoid disciplinary action.
    • Foreign crew performing flight duty for returning home base should fill out the "CASH ENVELOPE ON BOARD HAND OVER SHEET" and hand in the cash envelope to the Class Leader.

    Personal Data Protection

    • Crew should handle passenger purchasing details according to the SOP.
    • Documents should be destroyed with the Daily Counter shredder.
    • Crew should avoid dumping passenger personal data to prevent complaints or penalties.

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    Description

    Learn about the guidelines for in-flight sales, including the types of Sales Summary Sheets and their contents. Understand the importance of sales transactions and KPIs.

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