17 Questions
What is the main purpose of training on the job?
To help reduce variation and ensure consistency
How does effective leadership contribute to quality improvement?
By helping people do a better job and taking immediate action
What is a key component of effective communication?
Encouraging two-way communication and idea expression
Why is teamwork important in addressing problems?
To work collaboratively and tackle challenges together
What is the benefit of continuous improvement in a company?
To constantly enhance processes and services over time
Why should arbitrary numerical targets be eliminated in the workplace?
They can result in low quality and focus on quantity over quality
What is the key to building an environment where workers take pride in their work?
Top management commitment and action
What does excessive variation lead to in products and services?
Failure or erratic performance
Which concept emphasizes the importance of understanding how different parts of an organization interact with each other?
Profound appreciation for the system
What is illustrated by a device called 'quincunx' in relation to variation?
Natural process of variation
What does the ancient African saying 'it takes a whole village to raise a child' emphasize?
The importance of teamwork and collective effort
What does Total Quality Management (TQM) emphasize?
Focusing on the customers
What is a common barrier to implementing quality service management?
Lack of management commitment
What is the primary focus of Deming's Chain Reaction concept?
Continuous improvement and customer satisfaction
Which of the following is not a key benefit associated with Total Quality Management (TQM)?
Decreased productivity
What does Deming suggest as a key principle for organizations to adopt in terms of quality management?
Adopting a new philosophy embracing quality management
Which of the following is listed as a barrier to quality service management in the text?
Inadequate use of empowerment and teamwork
Learn about the importance of reducing variation in input to achieve consistent quality output, emphasizing long-term relationships with single suppliers, and continuous improvement strategies such as training and education.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
