Improving Quality in Production Processes
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Questions and Answers

What is the main purpose of training on the job?

  • To set arbitrary numerical targets for employees
  • To eliminate slogans and posters in the workplace
  • To encourage immediate action to improve quality
  • To help reduce variation and ensure consistency (correct)

    • How does effective leadership contribute to quality improvement?

  • By setting arbitrary numerical targets for production
  • By promoting fear among employees
  • By encouraging immediate action to address quality issues
  • By helping people do a better job and taking immediate action (correct)

    • What is a key component of effective communication?

  • Using slogans and posters to convey messages
  • Encouraging two-way communication and idea expression (correct)
  • Driving out fear among employees
  • Setting arbitrary numerical targets for teams

    • Why is teamwork important in addressing problems?

    <p>To work collaboratively and tackle challenges together</p> Signup and view all the answers

    What is the benefit of continuous improvement in a company?

    <p>To constantly enhance processes and services over time</p> Signup and view all the answers

    Why should arbitrary numerical targets be eliminated in the workplace?

    <p>They can result in low quality and focus on quantity over quality</p> Signup and view all the answers

    What is the key to building an environment where workers take pride in their work?

    <p>Top management commitment and action</p> Signup and view all the answers

    What does excessive variation lead to in products and services?

    <p>Failure or erratic performance</p> Signup and view all the answers

    Which concept emphasizes the importance of understanding how different parts of an organization interact with each other?

    <p>Profound appreciation for the system</p> Signup and view all the answers

    What is illustrated by a device called 'quincunx' in relation to variation?

    <p>Natural process of variation</p> Signup and view all the answers

    What does the ancient African saying 'it takes a whole village to raise a child' emphasize?

    <p>The importance of teamwork and collective effort</p> Signup and view all the answers

    What does Total Quality Management (TQM) emphasize?

    <p>Focusing on the customers</p> Signup and view all the answers

    What is a common barrier to implementing quality service management?

    <p>Lack of management commitment</p> Signup and view all the answers

    What is the primary focus of Deming's Chain Reaction concept?

    <p>Continuous improvement and customer satisfaction</p> Signup and view all the answers

    Which of the following is not a key benefit associated with Total Quality Management (TQM)?

    <p>Decreased productivity</p> Signup and view all the answers

    What does Deming suggest as a key principle for organizations to adopt in terms of quality management?

    <p>Adopting a new philosophy embracing quality management</p> Signup and view all the answers

    Which of the following is listed as a barrier to quality service management in the text?

    <p>Inadequate use of empowerment and teamwork</p> Signup and view all the answers

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