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Questions and Answers
Which of the following is a potential consequence of not considering the user experience in IT service management?
Which of the following is a potential consequence of not considering the user experience in IT service management?
- IT service management frameworks may become outdated
- IT departments may miss opportunities to improve processes and services (correct)
- The incident management process may become less efficient
- IT professionals may not receive valuable insights and feedback from users
What is the recommended approach to make the IT service management process more user-centric?
What is the recommended approach to make the IT service management process more user-centric?
- Categorising and resolving incidents
- Prioritising and resolving incidents
- Following best practice guidelines from IT service management frameworks
- Integrating empathy and human-centred design principles (correct)
What is the main focus of the IT service management process at Fly First?
What is the main focus of the IT service management process at Fly First?
- Following best practice guidelines (correct)
- Categorising and prioritising incidents
- Improving the user experience
- Resolving incidents efficiently
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