3 Questions
Which of the following is a potential consequence of not considering the user experience in IT service management?
IT departments may miss opportunities to improve processes and services
What is the recommended approach to make the IT service management process more user-centric?
Integrating empathy and human-centred design principles
What is the main focus of the IT service management process at Fly First?
Following best practice guidelines
"Enhancing Incident Management: Bridging the Gap Between IT Professionals and User Experience" - Discover key strategies to improve incident management by incorporating user experience insights and feedback.
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