10 Questions
What is the role of the interviewer in minimizing the respondent's dissatisfaction?
The interviewer tries to minimize the respondent's dissatisfaction.
What is the purpose of the interviewer offering feedback on the respondent's performance?
The interviewer offers feedback on the respondent's performance and helps establish specific goals to be met by the next appraisal interview.
How should the interviewer handle correcting or reprimanding the respondent?
It is most effective when handled informally and with a helpful rather than critical tone.
What is the purpose of the interviewer measuring the respondent's stress?
The interviewer determines how the respondent acts under pressure.
What is the interviewer's role in gathering information from a respondent who does not wish to divulge it?
The interviewer gathers information from a respondent who does not wish to divulge it.
What is the purpose of phone etiquette?
Phone etiquette is the way you represent yourself and your business to customers and coworkers through telephone communication.
How quickly should you answer a phone call?
Answer a call within three rings.
What should you do immediately after picking up the phone?
Immediately introduce yourself.
What is the importance of being available to callers?
If your position entails always being available to callers, you should actually be available.
What is the last thing you want to do when a customer calls?
The last thing you want to do is keep a customer waiting after a string of endless ringing or send them to voicemail when you should've been able and ready to reply.
Learn how to effectively communicate your ideas and perspectives during brainstorming sessions. Discover methods to bring clarity to your messages and improve productivity through effective communication with team members and across the organization.
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