Podcast
Questions and Answers
What is the role of the interviewer in minimizing the respondent's dissatisfaction?
What is the role of the interviewer in minimizing the respondent's dissatisfaction?
The interviewer tries to minimize the respondent's dissatisfaction.
What is the purpose of the interviewer offering feedback on the respondent's performance?
What is the purpose of the interviewer offering feedback on the respondent's performance?
The interviewer offers feedback on the respondent's performance and helps establish specific goals to be met by the next appraisal interview.
How should the interviewer handle correcting or reprimanding the respondent?
How should the interviewer handle correcting or reprimanding the respondent?
It is most effective when handled informally and with a helpful rather than critical tone.
What is the purpose of the interviewer measuring the respondent's stress?
What is the purpose of the interviewer measuring the respondent's stress?
What is the interviewer's role in gathering information from a respondent who does not wish to divulge it?
What is the interviewer's role in gathering information from a respondent who does not wish to divulge it?
What is the purpose of phone etiquette?
What is the purpose of phone etiquette?
How quickly should you answer a phone call?
How quickly should you answer a phone call?
What should you do immediately after picking up the phone?
What should you do immediately after picking up the phone?
What is the importance of being available to callers?
What is the importance of being available to callers?
What is the last thing you want to do when a customer calls?
What is the last thing you want to do when a customer calls?
