Importance of Communication Skills in the Workplace
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Questions and Answers

Which of the following is the most prized communication skill by employers in the new informal workplace atmosphere?

  • Telephone etiquette
  • Ability to deliver formal presentations
  • Interpersonal oral communication skills (correct)
  • Written communication skills

What is the main reason employers test their employees' ability to follow oral directions and work with teams that need skills in empathy and feedback techniques?

  • To assess their critical thinking abilities
  • To assess their interpersonal communication skills (correct)
  • To evaluate their adaptability to new technology
  • To improve their problem-solving skills

Which of the following is considered an important skill in the workplace?

  • Ability to write reports
  • Ability to fill out forms
  • Ability to deliver formal presentations
  • Telephone etiquette (correct)

What is the primary focus of Administrative Office Management (AOM) according to the text?

<p>Dealing with things in the office in an ancient way (B)</p> Signup and view all the answers

Which of the following is mentioned in the text as replacing oral communication in the workplace?

<p>Voice mail, informal conversations, and email or fax-mail (C)</p> Signup and view all the answers

Which of the following skills is important for employees to be positioned for advancement?

<p>Willingness to present proposals or recommend strategies (A)</p> Signup and view all the answers

What is the main purpose of developing effective work processes and procedures?

<p>Maximize unit productivity (A)</p> Signup and view all the answers

Which aspect is NOT a focus area for an office manager according to the text?

<p>Developing financial strategies (B)</p> Signup and view all the answers

What is the purpose of providing effective management of the organization’s information?

<p>Enhance communication among employees (B)</p> Signup and view all the answers

Why is it important to define duties and responsibilities of employees within the Administrative Office Management function area?

<p>To help employees maintain high work effectiveness (A)</p> Signup and view all the answers

Which function is NOT attributed to the office manager in the text?

<p>Minimizing individual productivity (A)</p> Signup and view all the answers

Why is it important to maintain reasonable quantity and quality standards in organizational activities?

<p>Maximize unit productivity (C)</p> Signup and view all the answers

What is the purpose of Enterprise Resource Planning (ERP) systems?

<p>To manage and coordinate all resources, information, and functions of a business (B)</p> Signup and view all the answers

Which component is NOT typically included in Knowledge Management (KM)?

<p>Sales (D)</p> Signup and view all the answers

What does Information Management (IM) involve?

<p>Organizing, retrieving, acquiring, and maintaining information (C)</p> Signup and view all the answers

How do Enterprise-wide systems enhance decision-making?

<p>By providing tools for managerial decision-making and control (D)</p> Signup and view all the answers

In Administrative Office Management, what does 'AOM' stand for?

<p>Administrative Office Management (B)</p> Signup and view all the answers

What is the main focus of Quality and Cost Control in management?

<p>Balancing quality standards with cost efficiency (A)</p> Signup and view all the answers

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