Importance of Communication Skills in the Workplace

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Which of the following is the most prized communication skill by employers in the new informal workplace atmosphere?

Telephone etiquette

Ability to deliver formal presentations

Interpersonal oral communication skills (correct)

Written communication skills

What is the main reason employers test their employees' ability to follow oral directions and work with teams that need skills in empathy and feedback techniques?

To assess their critical thinking abilities

To assess their interpersonal communication skills (correct)

To evaluate their adaptability to new technology

To improve their problem-solving skills

Which of the following is considered an important skill in the workplace?

Ability to write reports

Ability to fill out forms

Ability to deliver formal presentations

Telephone etiquette (correct)

What is the primary focus of Administrative Office Management (AOM) according to the text?

Dealing with things in the office in an ancient way (B) Signup and view all the answers

Which of the following is mentioned in the text as replacing oral communication in the workplace?

Voice mail, informal conversations, and email or fax-mail (C) Signup and view all the answers

Which of the following skills is important for employees to be positioned for advancement?

Willingness to present proposals or recommend strategies (A) Signup and view all the answers

What is the main purpose of developing effective work processes and procedures?

Maximize unit productivity (A) Signup and view all the answers

Which aspect is NOT a focus area for an office manager according to the text?

Developing financial strategies (B) Signup and view all the answers

What is the purpose of providing effective management of the organization’s information?

Enhance communication among employees (B) Signup and view all the answers

Why is it important to define duties and responsibilities of employees within the Administrative Office Management function area?

To help employees maintain high work effectiveness (A) Signup and view all the answers

Which function is NOT attributed to the office manager in the text?

Minimizing individual productivity (A) Signup and view all the answers

Why is it important to maintain reasonable quantity and quality standards in organizational activities?

Maximize unit productivity (C) Signup and view all the answers

What is the purpose of Enterprise Resource Planning (ERP) systems?

To manage and coordinate all resources, information, and functions of a business (B) Signup and view all the answers

Which component is NOT typically included in Knowledge Management (KM)?

Sales (D) Signup and view all the answers

What does Information Management (IM) involve?

Organizing, retrieving, acquiring, and maintaining information (C) Signup and view all the answers

How do Enterprise-wide systems enhance decision-making?

By providing tools for managerial decision-making and control (D) Signup and view all the answers

In Administrative Office Management, what does 'AOM' stand for?

Administrative Office Management (B) Signup and view all the answers

What is the main focus of Quality and Cost Control in management?

Balancing quality standards with cost efficiency (A) Signup and view all the answers