18 Questions
Which of the following is the most prized communication skill by employers in the new informal workplace atmosphere?
Interpersonal oral communication skills
What is the main reason employers test their employees' ability to follow oral directions and work with teams that need skills in empathy and feedback techniques?
To assess their interpersonal communication skills
Which of the following is considered an important skill in the workplace?
Telephone etiquette
What is the primary focus of Administrative Office Management (AOM) according to the text?
Dealing with things in the office in an ancient way
Which of the following is mentioned in the text as replacing oral communication in the workplace?
Voice mail, informal conversations, and email or fax-mail
Which of the following skills is important for employees to be positioned for advancement?
Willingness to present proposals or recommend strategies
What is the main purpose of developing effective work processes and procedures?
Maximize unit productivity
Which aspect is NOT a focus area for an office manager according to the text?
Developing financial strategies
What is the purpose of providing effective management of the organization’s information?
Enhance communication among employees
Why is it important to define duties and responsibilities of employees within the Administrative Office Management function area?
To help employees maintain high work effectiveness
Which function is NOT attributed to the office manager in the text?
Minimizing individual productivity
Why is it important to maintain reasonable quantity and quality standards in organizational activities?
Maximize unit productivity
What is the purpose of Enterprise Resource Planning (ERP) systems?
To manage and coordinate all resources, information, and functions of a business
Which component is NOT typically included in Knowledge Management (KM)?
Sales
What does Information Management (IM) involve?
Organizing, retrieving, acquiring, and maintaining information
How do Enterprise-wide systems enhance decision-making?
By providing tools for managerial decision-making and control
In Administrative Office Management, what does 'AOM' stand for?
Administrative Office Management
What is the main focus of Quality and Cost Control in management?
Balancing quality standards with cost efficiency
Explore why managers value communication skills, both written and oral, in employees. Learn about the significance of interpersonal communication skills in today's informal workplace environment. Test your ability to follow oral directions and work effectively in teams requiring empathy and feedback techniques.
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